MSCC Operator
- Ottawa, ON, Canada
Wage: $19/hr · Part-time
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Job details
- Pay
- Wage: $19/hr
- Job type
- Part-time
- Apply by
- Posting language
- English
- Posted
Original job description
Job Description: Convergint is looking for a part-time, enthusiastic, results driven, and forward-thinking MSCC Operator to join our amazing culture at our Ottawa location. In this role, the MSCC Operator will be responsible for providing professional quality customer service while verifying and/or notifying customers and potentially dispatching the authorities (Police, Fire, Ambulance, and/or Guard service) promptly upon the receipt of an alarm signal whether via traditional point to point, access control or CCTV. Scope of work includes providing excellent customer and monitoring services to existing customers.
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Monitoring Dispatcher.
Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What you’ll do with “Our Training and Your Experience”
Responds to security alarm signals received via customer’s alarm panels and follows the specific instructions as defined in the customer account or in accordance with the company’s standard operating procedure.
Answers telephone calls from customers in a fast-paced environment providing information.
Inputs basic data entry changes as required
Informs shift Supervisor immediately of any problems.
Creates work orders from clients’ verbal or email requests as required.
Dispatches technicians for service requests as required.
Maintains a clean work area and reports any equipment problems immediately.
Ability to multi-task in a fast-paced environment.
What You’ll Need
Customer Focus – Maintaining awareness of and seeking to meet of the needs and wants of the customer
Excellent communication skills both oral and written in English. French is an asset.
Must be able to be security cleared to a minimum of Reliability status.
Must be able to work any assigned shifts as required by the specific position.
Must be comfortable working alone or with other people.
Good adaptability – respond effectively to changes in situation or information
Comfortable and competent in a fast paced multi-task environment.
Strong attention to detail.
Good understanding of personal computers and conventional software programs.
Accurate typing skills.
Ability to follow specific instructions.
Understanding and appreciation of the serious nature of security industry- Asset.
Must learn or have a basic understanding of alarm panels and components, CCTV and access control systems.
Maintain a positive attitude, be punctual and have an excellent attendance record.
Requirements
High School Diploma or Equivalent.
Minimum one year in an office or MSCC environment.
Experience in one or more of the following industries preferred: security, electronic, fire alarm & life safety, building automation
Company Benefits And Perks
Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues
Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.
Visit our Convergint careers site to learn more about the company and the exciting opportunities available.
Wage: $19/hr
#MSC
Disability accommodations are available on request for candidates taking part in all stages of the recruitment process.
- This is a Part-Time position only on weekends
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Monitoring Dispatcher.
Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What you’ll do with “Our Training and Your Experience”
Responds to security alarm signals received via customer’s alarm panels and follows the specific instructions as defined in the customer account or in accordance with the company’s standard operating procedure.
Answers telephone calls from customers in a fast-paced environment providing information.
Inputs basic data entry changes as required
Informs shift Supervisor immediately of any problems.
Creates work orders from clients’ verbal or email requests as required.
Dispatches technicians for service requests as required.
Maintains a clean work area and reports any equipment problems immediately.
Ability to multi-task in a fast-paced environment.
What You’ll Need
Customer Focus – Maintaining awareness of and seeking to meet of the needs and wants of the customer
Excellent communication skills both oral and written in English. French is an asset.
Must be able to be security cleared to a minimum of Reliability status.
Must be able to work any assigned shifts as required by the specific position.
Must be comfortable working alone or with other people.
Good adaptability – respond effectively to changes in situation or information
Comfortable and competent in a fast paced multi-task environment.
Strong attention to detail.
Good understanding of personal computers and conventional software programs.
Accurate typing skills.
Ability to follow specific instructions.
Understanding and appreciation of the serious nature of security industry- Asset.
Must learn or have a basic understanding of alarm panels and components, CCTV and access control systems.
Maintain a positive attitude, be punctual and have an excellent attendance record.
Requirements
High School Diploma or Equivalent.
Minimum one year in an office or MSCC environment.
Experience in one or more of the following industries preferred: security, electronic, fire alarm & life safety, building automation
Company Benefits And Perks
Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues
Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.
Visit our Convergint careers site to learn more about the company and the exciting opportunities available.
Wage: $19/hr
#MSC
Disability accommodations are available on request for candidates taking part in all stages of the recruitment process.
More about this job
Responsibilities
Monitor and respond to security alarm signals, follow customer-specific procedures, and promptly notify customers or dispatch emergency services when required. Handle customer calls, data entry, work orders, and technician dispatches while maintaining a clean work area and reporting issues to the shift supervisor.
Requirements
A high school diploma or equivalent and at least one year of experience in an office or monitoring center environment are required. Candidates need strong English communication, accurate typing, computer skills, attention to detail, and the ability to work assigned shifts; French and experience in security or related industries are assets.
Skills
- Customer Service
- Alarm Monitoring
- Emergency Dispatch
- Telephone Communication
- Written Communication
- Data Entry
- Work Order Creation
- Technician Dispatch
- Multitasking
- Attention to Detail
- Computer Literacy
- Accurate Typing
- Following Instructions
- Adaptability
- Alarm Panels
- CCTV
Visa sponsorship
Not detected in the job text
Categories
- Security & Safety
- Customer Service & Support
- Administrative
Keywords
- Security Monitoring
- Alarm Signals
- Alarm Panels
- CCTV
- Access Control
- Emergency Services
- Police Dispatch
- Fire Dispatch
- Ambulance Dispatch
- Guard Service
- Customer Service
- Monitoring Center
- Data Entry
- Work Orders
- Technician Dispatch
- Security Clearance
- Reliability Status
- Electronic Security
- Fire Alarm
- Life Safety
- Building Automation
- Microsoft Office
- Telephone Support