Jobs in Canada

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Added 30 mins ago
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Disability Support Worker
The Salvation Army Canada and Bermuda Territory
Fort McMurray, AB
- Full-time
Must be able to support individuals that may have any type of animals in their home and their work environment.
Added 1 hour ago
KL
Registered Nurse - Temporary Full Time
Kindera Living
Hamilton, ON
- Full-time
…should also promote the values, goals, and philosophy of the…
Added 1 hour ago
C
Service Coordinator - Security Systems
Convergint
Dartmouth, NS
- Full-time
…allows everyone to be the best version of themselves at work and…
Added 1 hour ago
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Automations Systems Technician
Convergint
Oldcastle, ON
- Full-time
…you will be responsible for providing customer and technical support for basic to complex…
Added 1 hour ago
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Service Manager
Convergint
Toronto, ON · Etobicoke, ON
- Full-time
…allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service…
Added 1 hour ago
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BAS Project Supervisor
Convergint
Toronto, ON · Etobicoke, ON
- Full-time
…allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Building Automation…
Added 1 hour ago
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CCQ Security Technician
Convergint
Ottawa, ON
- Full-time
…you will be responsible for providing customer and technical support for installed security systems; installing, programming, system start-up/check-out, certification, and related customer…
Added 1 hour ago
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MSCC Operator
Convergint
Ottawa, ON
- Part-time
…allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Monitoring…
Added 1 hour ago
Food Services Assistant
Region of Waterloo
Kitchener, ON
As the first long-term care home in Waterloo Region certified in The Butterfly Approach®, we are recognized for creating a warm, home-like environment where relationships, emotional…
Added 1 hour ago
Material Management Technician
Winnipeg Regional Health Authority
Brandon, MB
Reports any changes in the client status or home environment to the Supervisor and/or Case Coordinator as per PPG-00738, Observation Reporting- Home Care Program and PPG-02154, Observation…
Added 2 hours ago
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Fellowship and Bursary Administrative Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Provides general administrative support to the immediate supervisor as needed: receives and screens telephone calls, takes messages and prioritizes incoming correspondence,
Added 3 hours ago
TH
Associé(e) aux ventes - Peinture (Temps partiel)
The Home Depot Canada
Montreal, QC
- Part-time
…learning, consider starting or growing your career with us at The Home…
Added 3 hours ago
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Associé(e) aux ventes - Quincaillerie (temps partiel)
The Home Depot Canada
Montreal, QC
- Part-time
…learning, consider starting or growing your career with us at The Home…
Added 3 hours ago
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Cashier - Part Time (Kingston)
The Home Depot Canada
Kingston, ON
- Part-time
…learning, consider starting or growing your career with us at The Home…
Added 3 hours ago
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Sales Associate Part-Time - 7056 Crossroads
The Home Depot Canada
Winnipeg, MB
- Part-time
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Associé(e) au Comptoir entrepreneur (Temps plein)
The Home Depot Canada
Victoriaville, QC
- Full-time
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Tool Rental Sales Part Time - WATERLOO
The Home Depot Canada
Waterloo, ON
- Part-time
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Lumber Sales Part Time - BOLTON
The Home Depot Canada
Bolton, ON
- Part-time
…learning, consider starting or growing your career with us at The Home…
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Associé(e) Bois et Matériaux (temps partiel)
The Home Depot Canada
Montreal, QC
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Overnight Freight Associate Part Time - BOLTON
The Home Depot Canada
Bolton, ON
- Part-time
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Lumber Sales Part Time - TORONTO EGLINTON E
The Home Depot Canada
Toronto, ON
- Part-time
…learning, consider starting or growing your career with us at The Home…
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Lumber Sales Part Time - ETOBICOKE N
The Home Depot Canada
Toronto, ON · Etobicoke, ON
- Part-time
…learning, consider starting or growing your career with us at The Home…
Added 3 hours ago
TH
Associé(ée) à la mise en marché (temps partiel)
The Home Depot Canada
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Part-time
…learning, consider starting or growing your career with us at The Home…
Added 3 hours ago
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Cashier - Part Time (Orangeville)
The Home Depot Canada
Orangeville, ON
- Part-time
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Associé(e) quincaillerie (temps partiel)
The Home Depot Canada
Boisbriand, QC
- Part-time
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Convergint

MSCC Operator

Ottawa, ON, Canada

Wage: $19/hr · Part-time

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Job details

Pay: Wage: $19/hr
Job type: Part-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description: Convergint is looking for a part-time, enthusiastic, results driven, and forward-thinking MSCC Operator to join our amazing culture at our Ottawa location. In this role, the MSCC Operator will be responsible for providing professional quality customer service while verifying and/or notifying customers and potentially dispatching the authorities (Police, Fire, Ambulance, and/or Guard service) promptly upon the receipt of an alarm signal whether via traditional point to point, access control or CCTV. Scope of work includes providing excellent customer and monitoring services to existing customers.

This is a Part-Time position only on weekends

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Monitoring Dispatcher.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

Responds to security alarm signals received via customer’s alarm panels and follows the specific instructions as defined in the customer account or in accordance with the company’s standard operating procedure.

Answers telephone calls from customers in a fast-paced environment providing information.

Inputs basic data entry changes as required

Informs shift Supervisor immediately of any problems.

Creates work orders from clients’ verbal or email requests as required.

Dispatches technicians for service requests as required.

Maintains a clean work area and reports any equipment problems immediately.

Ability to multi-task in a fast-paced environment.

What You’ll Need

Customer Focus – Maintaining awareness of and seeking to meet of the needs and wants of the customer

Excellent communication skills both oral and written in English. French is an asset.

Must be able to be security cleared to a minimum of Reliability status.

Must be able to work any assigned shifts as required by the specific position.

Must be comfortable working alone or with other people.

Good adaptability – respond effectively to changes in situation or information

Comfortable and competent in a fast paced multi-task environment.

Strong attention to detail.

Good understanding of personal computers and conventional software programs.

Accurate typing skills.

Ability to follow specific instructions.

Understanding and appreciation of the serious nature of security industry- Asset.

Must learn or have a basic understanding of alarm panels and components, CCTV and access control systems.

Maintain a positive attitude, be punctual and have an excellent attendance record.

Requirements

High School Diploma or Equivalent.

Minimum one year in an office or MSCC environment.

Experience in one or more of the following industries preferred: security, electronic, fire alarm & life safety, building automation

Company Benefits And Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Wage: $19/hr

#MSC

Disability accommodations are available on request for candidates taking part in all stages of the recruitment process.

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More about this job

Responsibilities

Monitor and respond to security alarm signals, follow customer-specific procedures, and promptly notify customers or dispatch emergency services when required. Handle customer calls, data entry, work orders, and technician dispatches while maintaining a clean work area and reporting issues to the shift supervisor.

Requirements

A high school diploma or equivalent and at least one year of experience in an office or monitoring center environment are required. Candidates need strong English communication, accurate typing, computer skills, attention to detail, and the ability to work assigned shifts; French and experience in security or related industries are assets.

Skills

Customer Service
Alarm Monitoring
Emergency Dispatch
Telephone Communication
Written Communication
Data Entry
Work Order Creation
Technician Dispatch
Multitasking
Attention to Detail
Computer Literacy
Accurate Typing
Following Instructions
Adaptability
Alarm Panels
CCTV

Visa sponsorship

Not detected in the job text

Keywords

Security Monitoring
Alarm Signals
Alarm Panels
CCTV
Access Control
Emergency Services
Police Dispatch
Fire Dispatch
Ambulance Dispatch
Guard Service
Customer Service
Monitoring Center
Data Entry
Work Orders
Technician Dispatch
Security Clearance
Reliability Status
Electronic Security
Fire Alarm
Life Safety
Building Automation
Microsoft Office
Telephone Support

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