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Field Service Technician (Surface drills) / Heavy Duty Mechanic
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Winnipeg, MB · MB · Sudbury, ON · Thunder Bay, ON · Lively
- Full-time
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Field Service Technician
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Field Service Heavy Duty Mechanic (Surface Drills)
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Leduc, AB · BC · British Columbia
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Senior Manager, Engineer & Build
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Toronto, ON
- Full-time
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Principal Product Manager
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Toronto, ON
- Full-time
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Added 13 mins ago
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Trade Compliance Program Manager
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- Full-time
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Added 16 mins ago
Senior Estimator
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Concepteur Mécanique.
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Senior Manager, Software Development
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Added 31 mins ago
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Administrateur(trice) de contrats de Sous-traitance / Subcontract Administrator
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Added 44 mins ago
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Principal Product Manager - Evisort AI
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Procurement Manager
Winchesters
Toronto, ON · Greater Toronto Area, Canada
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Added 44 mins ago
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Engineering Technician 3
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Vancouver, BC
- $6,733 to $7,216 CAD / month
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Follows safety regulations and the WHMIS legislation, reports unsafe conditions to the Manager. Practices good housekeeping in the work area.
Added 44 mins ago
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Finance Manager
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Added 45 mins ago
Manager, Integrated Planning & Strategic Initiatives
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…currently have a full time opportunity for a Integrated Planning Manager. This role is based out of our offices located in Mississauga; ON, Stellarton;…
Added 58 mins ago
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IT Project Manager
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Product Manager - Plastic Film
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Head Engineering Canada
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Convergint

Operations Supervisor

Burnaby, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 15, 2026
Posting language: English
Posted: Oct 16, 2026

Original job description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Operations Supervisor to join our amazing culture in Vancouver, BC. As an Operations Supervisor, you are a part of a dynamic team that allows you to grow as Convergint grows. The Operations Supervisor is responsible for technical service and projects.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and at home.

Who We Are

With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience.”

Manages, oversees and coordinates all aspects of technical operations activities including, but not limited to, the following: operations planning, qualifying potential business, operational review of proposals (pre-bid) and bookings (turnover). Coaches, councils and trains colleagues to improve individual skills. Overall responsibility for customer satisfaction on all install and service accounts.
Supervises colleagues (typically Project Manager & Project Coordinators) in a manner that maintains morale, skills proficiency and productivity. Recruit and hire team members as required in conjunction with the HR Department. Managerial responsibilities include but are not limited to: mentoring, coaching and developing colleagues; planning, assigning and directing work; performance management.
Overall responsibility for execution of technical contracts – estimated cost vs. actual cost; review of contracts (CSPs and projects); labour resource planning, and invoice review.
Identify potential project risks and develop/implement strategies to minimize impact and control deviations from estimated costs and project deadlines. Escalate any potential financial risk or slip, identified through the security teams, to the appropriate senior leader.
Assist sales team on technical project labour and material estimates in addition to service-related proposals.
Develop and implement strategies that improve execution and provide additional value to customers in a cost-effective manner.
Seeks recommendations from all team members to identify sales opportunities through changes in scope of work, upsell recommendations, and service recommendations.
Work with Project Managers and Account Managers to ensure quality control and customer satisfaction on all project and service accounts.
Manage service installations and service work planning and coordination by supporting and/or setting schedules and identifying issues of non-performance early in order to minimize risk.
Review engineering design works over $50,000 and make any necessary recommendation for change; provide final approval prior to execution.
Utilizes financial systems to review actual vs. estimated contract cost, analyze risk assessment, and initiate any corrective measures required.
Promote the development of new CSP opportunities through the conversion of installation business activities.
Proactively communicates with and seeks feedback from all customers. Seeks to continuously improve customer satisfaction. Seeks feedback through the Company Customer Survey process.
Meets with customers on a regular basis ensure that we provide quality installations and meet their individual needs.
Liaise with senior leaders from the United States on both the National Service Operations Leadership team and the professional services group.
Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.
Presents a professional image of Convergint at all times in appearance and behaviour and seeks opportunities to promote the services offered by the company.
Provides safety leadership and direction; ensures health and safety of all colleagues through compliance with OH&S legislation and Convergint Safety Policy.
Performs other duties and responsibilities as requested or required.

What You’ll Need

Customer Focus – Maintaining awareness of and seeking to meet of the needs and wants of the customer.
Leadership Orientation – Actively seeks ways in which to act as a role model, guide, develop and mentor others within the Operations Department.
Strong financial analytical skills including cost control.
Excellent Microsoft Outlook, Project, Excel, Word and Power Point skills.
Strong team leadership, team building and facilitation skills.

Requirements

Education: College degree, trade school or equivalent experience

Minimum Experience

5 -8 years relevant
Engineering, field, or project management
Experience in 1 or more of the following industries: electronic security, fire alarm & life safety, building automation
Previous project supervisory experience

Company Benefits And Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

Company Holidays and Paid Time Off
Immediate comprehensive benefit plan (medical, dental, etc.)
Employer contribution to RRSP
Work environment committed to safety
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Corporate Social Responsibility Day
And much more…

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

#CAL

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More about this job

Responsibilities

Oversee technical operations, service work, and project execution, including planning, staffing, cost control, risk management, proposal review, and quality assurance. Lead and develop colleagues while maintaining customer satisfaction, identifying service and sales opportunities, and ensuring compliance with health and safety requirements.

Requirements

Requires a college degree, trade school education, or equivalent experience, along with 5–8 years of relevant engineering, field, or project management experience and prior project supervisory experience. Candidates should have experience in electronic security, fire alarm and life safety, or building automation, plus strong financial analysis, leadership, customer focus, and Microsoft Office skills.

Skills

Operations Management
Technical Service Management
Project Management
Team Leadership
Coaching And Mentoring
Customer Satisfaction
Financial Analysis
Cost Control
Labour Resource Planning
Risk Management
Proposal Estimation
Scheduling And Coordination
Quality Control
Microsoft Outlook
Microsoft Project
Microsoft Excel

Benefits

Company Holidays
Paid Time Off
Medical Benefits
Dental Benefits
Employer RRSP Contribution
Colleague Assistance Program
Tuition Reimbursement
Competitive Compensation
Corporate Social Responsibility Day

Visa sponsorship

Not detected in the job text

Keywords

Technical Operations
Electronic Security
Fire Alarm
Life Safety
Building Automation
Project Management
Service Operations
Operations Planning
Proposal Review
Contract Execution
Cost Control
Financial Analysis
Risk Assessment
Labour Resource Planning
Customer Satisfaction
Quality Control
Health And Safety
OH&S Legislation
Microsoft Outlook
Microsoft Project
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Service Installations
Project Coordination

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