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Added 4 mins ago
People Advisor
GHD Group Pty Ltd
Montreal, QC
That’s why we pledge to empower all of our people to make a positive impact. Combining our deep technical expertise with the capabilities of our clients and partners, we respond to some of…
Added 4 mins ago
E
Project Manager, Substations and Transmission - Power Delivery Projects
ENMAX
Calgary, AB · ENMAX Place, Calgary, AB
- Full-time
…programs within Power Delivery’s capital plan, working alongside technical teams, business partners and customers to turn plans into…
Added 4 mins ago
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Computer Draftsperson
ENMAX
Calgary, AB · ENMAX Place, Calgary, AB
- Full-time
Two-year technical diploma such as Engineering Design and Drafting Technology Diploma or Architectural Technologies Diploma
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Quality Supervisor
Magna International
Penetanguishene, ON
- Full-time
Ensure that the company conforms to all customer requirements related to part quality.
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BH
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- Full-time
- Remote
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Junior Sustainability Analyst
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- Full-time
…group. In this role, you will be responsible for providing technical assistance for project managers and senior technical staff to deliver sustainable building projects and related services…
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Buyer
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- Full-time
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- Full-time
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- Full-time
Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners
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Support Analyst
Experis
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- $29 to $35 CAD / hour
- Contract
Help Desk Foundations (1-2 years): Front-line (Level 1) technical support, building customer service and basic troubleshooting skills.
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React Native - Mobile Full-Stack Developer
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Senior Application Support Analyst – Equities
Tech Talent International
Montreal, QC
- $100,000 to $120,000 CAD / year
- Full-time
Tech Talent International (TTI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US and Europe.
Added 4 mins ago
TI
Account Manager, Digital Marketing
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- Full-time
The Influence Agency is a full-service digital marketing agency that specializes in SEO, Paid Media, Web Design & Development, Influencer Marketing, Social Media Management, Content…
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Horloger/Horloger Senior - Watchmaker/Senior Watchmaker
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Recommander des niveaux de service conformes aux normes Rolex et aux protocoles spécifiques à la marque, en garantissant précision et transparence
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Staff Engineer - Backend & Architecture
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Toronto, ON
- Full-time
…scale, we're looking for a Staff Engineer to help shape the technical direction of our…
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Application Support Analyst – Front Office Technology
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- $90,000 to $110,000 CAD / year
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…infrastructure teams to drive timely resolution and improved service…
Added 34 mins ago
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Rental Technician Grande Prairie, AB
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Added 34 mins ago
SEASONAL ASSOCIATE
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You listen to customers’ needs to provide exceptional customer service;
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You listen to customers’ needs to provide exceptional customer service;
Added 34 mins ago
SALES ASSOCIATE
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HVAC Install Apprentice
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Walk throughs with the customer at the beginning and end of each installation appointment
Added 34 mins ago
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Medical Radiation Technologist
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Added 34 mins ago
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CCaaS Architect
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Added 34 mins ago
IG
Field Service Representative
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- $38 to $46.5 CAD / hour
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-Strong troubleshooting, written/verbal communication, customer-service skills, and ability to work independently with minimal supervision.
Added 34 mins ago
MD
Transactions Specialist - Human Resources Technician 2
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Customer service experience sufficient to provide prompt, courteous and accurate information to customers over the phone or through written correspondence with tact and diplomacy in a…

Convergint

Operations Supervisor - Security Systems

Burnaby, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Build a career where values meet worldwide opportunity.

Job Description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Operations Supervisor to join our amazing culture in Vancouver, BC. As an Operations Supervisor, you are a part of a dynamic team that allows you to grow as Convergint grows. The Operations Supervisor is responsible for technical service and projects.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and at home.

Who We Are

With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience.”

Manages, oversees and coordinates all aspects of technical operations activities including, but not limited to, the following: operations planning, qualifying potential business, operational review of proposals (pre-bid) and bookings (turnover). Coaches, councils and trains colleagues to improve individual skills. Overall responsibility for customer satisfaction on all install and service accounts.

Supervises colleagues (typically Project Manager & Project Coordinators) in a manner that maintains morale, skills proficiency and productivity. Recruit and hire team members as required in conjunction with the HR Department. Managerial responsibilities include but are not limited to: mentoring, coaching and developing colleagues; planning, assigning and directing work; performance management.

Overall responsibility for execution of technical contracts – estimated cost vs. actual cost; review of contracts (CSPs and projects); labour resource planning, and invoice review.

Identify potential project risks and develop/implement strategies to minimize impact and control deviations from estimated costs and project deadlines. Escalate any potential financial risk or slip, identified through the security teams, to the appropriate senior leader.

Assist sales team on technical project labour and material estimates in addition to service-related proposals.

Develop and implement strategies that improve execution and provide additional value to customers in a cost-effective manner.

Seeks recommendations from all team members to identify sales opportunities through changes in scope of work, upsell recommendations, and service recommendations.

Work with Project Managers and Account Managers to ensure quality control and customer satisfaction on all project and service accounts.

Manage service installations and service work planning and coordination by supporting and/or setting schedules and identifying issues of non-performance early in order to minimize risk.

Review engineering design works over $50,000 and make any necessary recommendation for change; provide final approval prior to execution.

Utilizes financial systems to review actual vs. estimated contract cost, analyze risk assessment, and initiate any corrective measures required.

Promote the development of new CSP opportunities through the conversion of installation business activities.

Proactively communicates with and seeks feedback from all customers. Seeks to continuously improve customer satisfaction. Seeks feedback through the Company Customer Survey process.

Meets with customers on a regular basis ensure that we provide quality installations and meet their individual needs.

Liaise with senior leaders from the United States on both the National Service Operations Leadership team and the professional services group.

Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.

Presents a professional image of Convergint at all times in appearance and behaviour and seeks opportunities to promote the services offered by the company.

Provides safety leadership and direction; ensures health and safety of all colleagues through compliance with OH&S legislation and Convergint Safety Policy.

Performs Other Duties And Responsibilities As Requested Or Required.

What You’ll Need

Customer Focus – Maintaining awareness of and seeking to meet of the needs and wants of the customer.

Leadership Orientation – Actively seeks ways in which to act as a role model, guide, develop and mentor others within the Operations Department.

Strong financial analytical skills including cost control.

Excellent Microsoft Outlook, Project, Excel, Word and Power Point skills.

Strong team leadership, team building and facilitation skills.

Requirements

Education: College degree, trade school or equivalent experience

Minimum Experience

5 -8 years relevant

Engineering, field, or project management

Experience in 1 or more of the following industries: electronic security, fire alarm & life safety, building automation

Previous project supervisory experience

Company Benefits And Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

Company Holidays and Paid Time Off

Immediate comprehensive benefit plan (medical, dental, etc.)

Employer contribution to RRSP

Work environment committed to safety

Colleague Assistance Program

Tuition reimbursement

Competitive salary and compensation plan

Corporate Social Responsibility Day

And much more…

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

#VAN

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Apply About employer

More about this job

Responsibilities

Oversee technical operations, service work, and project execution, including planning, staffing, cost control, risk management, proposal reviews, and engineering design approvals. Lead and develop colleagues while maintaining customer satisfaction, quality, safety, and opportunities for service growth.

Requirements

Requires a college degree, trade school education, or equivalent experience, along with 5–8 years of relevant engineering, field, or project management experience. Candidates need experience in electronic security, fire alarm and life safety, or building automation, previous project supervisory experience, strong financial and leadership skills, and proficiency with Microsoft Office tools.

Skills

Operations Management
Technical Service Management
Project Management
Team Leadership
Coaching and Mentoring
Financial Analysis
Cost Control
Labour Resource Planning
Risk Management
Customer Satisfaction
Quality Control
Sales Support
Scheduling and Coordination
Microsoft Outlook
Microsoft Project
Microsoft Excel

Benefits

Company Holidays
Paid Time Off
Medical Benefits
Dental Benefits
Employer RRSP Contribution
Colleague Assistance Program
Tuition Reimbursement
Competitive Compensation
Corporate Social Responsibility Day

Visa sponsorship

Not detected in the job text

Keywords

Technical Operations
Electronic Security
Fire Alarm
Life Safety
Building Automation
Project Management
Service Management
Operations Planning
Proposal Review
Contract Management
Cost Control
Financial Analysis
Risk Assessment
Labour Resource Planning
Engineering Design Review
Customer Satisfaction
Quality Control
Health and Safety
OH&S Legislation
Microsoft Outlook
Microsoft Project
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Recruitment
Performance Management

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