Original job description
Build a career where values meet worldwide opportunity.
Job Description: Convergint is currently recruiting for a Security Technician - Service Specialist to join our team in Edmonton, AB. As a Security Technician, you will be responsible for providing customer and technical support for installed systems that may be moderately complex. Services and supports existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Fire, Security, and/or Building Automation Systems and the installation of small or less complex projects.
Who You Are
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.
Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What you’ll do with “Our Training and Your Experience”
Identifies and resolves problems for most types of service calls including emergency calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results. May require originality and ingenuity in some situations.
Responds to a variety of customer service calls, scheduled maintenance calls, and emergency and after- hours calls on a timely basis; will diagnose, troubleshoot, repair and debug a variety of systems for more complicated problems. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Installs projects as necessary.
Completes accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking.
Provides technical support to end users when applicable. Seeks technical guidance from more experience staff for difficult and unusual situations.
Using technical knowledge, skills and experience, may act as mentor for less experienced staff. May provide guidance to workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
Executes all work in accordance with Provincial, local regulations, general best practices as well as company health and safety policies and procedures.
Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.
Keeps up to date and informed on all company products, services and policies.
Presents a professional image of Convergint Technologies at all times in appearance and behavior and seeks opportunities to promote the services offered by the company.
Communicates with and works with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.
Perform Other Duties And Responsibilities As Requested Or Required.
What You’ll Need
Exceptional customer focus and ability to work under pressure; ability to determine the needs and wants of the customer without being prompted
Solid technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems
Solid programming skills and proven ability to troubleshoot problems and look for solutions
Must be a self-starter and work well with general supervision
Requirements
Diploma in Electronics preferred.
Relevant Trade Experience Preferred.
Minimum of two years of previous, relevant field service experience required
Experience in one or more of the following industries preferred: electronic, security, fire alarm & life safety, and/or building automation
Company Benefits And Perks
Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:
Company Holidays and Paid Time Off
Immediate comprehensive benefit plan (medical, dental, etc.)
Employer contribution to RRSP;
Fleet Vehicle
Work environment committed to safety;
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Corporate Social Responsibility Day
And much more
Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.
Visit our Convergint careers site to learn more about the company and the exciting opportunities available.
#EDM
Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.
More about this job
Responsibilities
Respond to customer service, maintenance, and emergency calls by diagnosing, troubleshooting, repairing, and maintaining installed fire, security, and building automation systems. Install small projects, document service work, support end users and colleagues, and deliver professional customer service while following applicable regulations and safety procedures.
Requirements
At least two years of relevant field service experience is required, with experience in electronic security, fire alarm and life safety, or building automation preferred. A diploma in electronics and relevant trade experience are preferred; candidates should also have strong technical and programming skills, troubleshooting ability, customer focus, and the ability to work with general supervision.
Skills
- Customer Service
- Technical Support
- Troubleshooting
- Security Systems
- Fire Alarm Systems
- Building Automation Systems
- System Installation
- System Maintenance
- System Repair
- Programming
- Emergency Service Response
- Technical Reporting
- End-User Support
- Health And Safety Compliance
- Mentoring
Benefits
- Company Holidays
- Paid Time Off
- Medical Insurance
- Dental Insurance
- Employer RRSP Contribution
- Fleet Vehicle
- Safety-Focused Work Environment
- Colleague Assistance Program
- Tuition Reimbursement
- Competitive Compensation Plan
- Corporate Social Responsibility Day
Visa sponsorship
Not detected in the job text
Categories
- Trades
- Security & Safety
- Engineering
- Customer Service & Support
- Technology
Keywords
- Electronic Security Systems
- Fire Alarm Systems
- Life Safety Systems
- Building Automation Systems
- Field Service
- Customer Support Programs
- Service Calls
- Emergency Calls
- Scheduled Maintenance
- System Checkout
- Troubleshooting
- Programming
- Equipment Repair
- Equipment Replacement
- Small Project Installation
- Technical Support
- Service Reports
- Job Cost Tracking
- End-User Support
- Health And Safety
- Provincial Regulations
- Local Regulations
- Electronics Diploma
- Trade Experience
- Mentoring
