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Added 13 mins ago
T-
Join TFS for the 2027–2028 School Year / Rejoignez TFS pour l’année scolaire 2027-2028 !
TFS - Canada’s International School (Toronto French School)
Toronto, ON
- Full-time
The opportunity to make a lasting difference in students’ lives.
Added 13 mins ago
T-
Join TFS for the 2027–2028 School Year / Rejoignez TFS pour l’année scolaire 2027-2028 !
TFS - Canada’s International School (Toronto French School)
Toronto, ON
- Full-time
The opportunity to make a lasting difference in students’ lives.
Added 14 mins ago
GZ
Vice President Operations
Gestion Zagora
Regina, SK
- Full-time
An executive leadership opportunity within a growing real estate management company.
Added 14 mins ago
HM
Emergency Medicine
Health Match BC
Kamloops, BC
- Full-time
…relationship with Hospital Administration maximizes opportunities for job satisfaction and quality of…
Added 14 mins ago
HM
Emergency Medicine
Health Match BC
Kamloops, BC
- Full-time
…relationship with Hospital Administration maximizes opportunities for job satisfaction and quality of…
Added 14 mins ago
HM
Emergency Medicine
Health Match BC
Kamloops, BC
- Full-time
…relationship with Hospital Administration maximizes opportunities for job satisfaction and quality of…
Added 14 mins ago
HM
Emergency Medicine
Health Match BC
Kamloops, BC
- Full-time
…relationship with Hospital Administration maximizes opportunities for job satisfaction and quality of…
Added 14 mins ago
HM
Emergency Medicine
Health Match BC
Kamloops, BC
- Full-time
…relationship with Hospital Administration maximizes opportunities for job satisfaction and quality of…
Added 14 mins ago
SA
Server - Bartender (FT) - YUL Airport
SSP America
Dorval, QC
- Full-time
Added 14 mins ago
OG
Flagger
Onni Group of Companies
Coquitlam, BC · Pine and Glen - Construction
- Full-time
There is an exciting opportunity for a talented professional to join the construction team as a Flagger. As a Traffic Control professional, you will be responsible for providing traffic…
Added 29 mins ago
RB
Financial Security Advisor, Insurance
Royal Bank of Canada
Blainville, QC · Boucherville, QC · Brossard, QC · Drummondville, QC · Gatineau, QC · Laval, QC · Levis, QC · Longueuil, QC · Mascouche, QC · Montreal, QC · Pointe-Claire, QC · Quebec, QC · Rimouski, QC · Saint-Constant, QC · Saint-Jérôme, QC · Salaberry-de-Valleyfield, QC · Trois-Rivières, QC · Westmount, QC
- Full-time
…help to deepen your client relationships through effective opportunity spotting and honest sales…
Added 29 mins ago
RB
Insurance Advisor Life, Health & Wealth
Royal Bank of Canada
Arnprior, ON · Carleton Place, ON · Cornwall, ON · Kingston, ON · Ottawa, ON · Pembroke, ON
- Full-time
…help to deepen your client relationships through effective opportunity spotting and honest sales…
Added 29 mins ago
RB
Lead Quality Engineer - Automation (Data)
Royal Bank of Canada
Toronto, ON
- Full-time
…intended to foster a workplace based on respect, belonging and opportunity for…
Added 29 mins ago
RB
Private Banking Associate
Royal Bank of Canada
Vancouver, BC
- Full-time
…intended to foster a workplace based on respect, belonging and opportunity for…
Added 29 mins ago
RB
Banking Advisor
Royal Bank of Canada
Chandler, QC
- Full-time
…maintain mobility between the branch locations listed in the "Job Available at Other Locations" section of this job…
Added 29 mins ago
RB
Client Advisor
Royal Bank of Canada
Stephenville, NL
- Part-time
Excellent career development and access to a variety of job opportunities across business and geographies
Added 29 mins ago
RB
Client Advisor Intern
Royal Bank of Canada
Windsor, ON
- Part-time
Is this job right for you? Check out our video and decide for yourself!
Added 29 mins ago
RB
Senior Relationship Manager, Commercial Financial Services
Royal Bank of Canada
Halifax, NS
- Full-time
Is this job right for you? Check out our video and decide for yourself!
Added 29 mins ago
LA
Quebec City, CA - Strong Communicators Needed for Airbnb Luxe Home Consultant Project
Lifted, an Upwork Company™
Quebec, QC
- Contract
You are located within 1 hour driving distance from the job post location you are applying for
Added 43 mins ago
CS
Independent Contractor - Home Support Proprietor (Caregiver)
Catholic Social Services Alberta
Red Deer, AB
- Full-time
A rewarding opportunity to make a meaningful difference.
Added 43 mins ago
CM
Dean – Centre For Community Workforce Development
Coast Mountain College
Prince Rupert, BC
- Full-time
To learn more about this opportunity, including a comprehensive outline of responsibilities and leadership expectations, please review the full Job Description. Dean Centre for Community…
Added 43 mins ago
GZ
Vice President Operations
Gestion Zagora
AB · Edmonton, AB
- Full-time
An executive leadership opportunity within a growing real estate management company.
Added 43 mins ago
CS
Casual Community Disability Worker
Catholic Social Services Alberta
Wetaskiwin, AB
- Internship
Are you looking for an inviting and exciting career opportunity? Do you want to provide a high quality of group care and support as well as be a role model for adults with developmental…
Added 43 mins ago
U
Quebec City, CA - Strong Communicators Needed for Airbnb Luxe Home Consultant Project
Upwork
Quebec, QC
- Contract
You are located within 1 hour driving distance from the job post location you are applying for
Added 43 mins ago
TC
Retail Store Coordinator Full Time Winners - Brentwood Commons
TJX Canada – Winners, Marshalls, HomeSense
Lloydminster, AB
- Full-time
…environment and enjoy leading by example, this could be the perfect opportunity for…

Convergint

Service Coordinator - Security Systems

Dartmouth, NS, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Build a career where values meet worldwide opportunity.

Job Description: Convergint is currently recruiting for a team-oriented, results-driven, Service Coordinator to join our amazing culture in Halifax, NS. The Service Coordinator answers, responds to, and meets the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers’ first choice for service. This role provides coordination of service with technicians, sub-contractors and customers applicable to a designated locations as well as work order invoicing.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

Handles all incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling all general enquiries.

Creates, dispatches, and maintains work orders in iCare daily for scheduling of planned maintenance and service.

Attends weekly planning sessions, conducts weekly service paperwork reconciliation, performs weekly timesheet data entry, and generates service reports with relevant status/updates.

Plans and schedules service agreement work orders to “complete” as required.

Monitors and follows up on subcontractor work order execution and forwards relevant information to technical specialists.

Weekly completion of service invoicing, including customer follow ups, credits and problem resolution.

Accurately and promptly enters work order purchase orders into Spectrum and forwards material requests to purchasing for processing.

Updates, populates, maintains and develops customer service database to maximize customer service and satisfaction.

Accurate entry and reconciliation of timesheets on a weekly basis.

Supports Project Managers and Technicians with Spectrum/ICare/IPlan assistance.

Accurately and on a timely basis, administers Spectrum/ICare maintenance, including adding new sites, flags, and modifying customer service changes.

Provides Service Quotes to customers with the assistance of the supervisor, and composes service quotes for supervisor approval.

Schedules and follows up on all monthly maintenance customer accounts – this includes ensuring timely communication with contract customers, key customers and sub contractors.

Establishes and maintains a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback. Administers customer satisfaction surveys.

Participates with operations to service turnovers for completed jobs, warranty documentation and warranty job set-ups.

May build reports, and handle and control customer keys for service technicians.

Provides administrative overflow support as and where required. This includes photocopying, filing, general typing correspondence, minutes.

Works with the Service Supervisors to ensure accurate and timely On-Call listings are provided to our afterhours call center ensuring compliance to our corporate On Call procedure.

Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.

What You’ll Need

Solid telephone and personal customer service skills and ability to work under pressure

Solid proficiency in Microsoft Outlook, Excel, and Word skills

Basic financial knowledge and skills - ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.

Solid organizational skills and the ability to handle multiple projects tasks simultaneously

Excellent attention to detail

Good verbal, written and interpersonal communication skills

Strong flexibility to adapt to changing priorities and direction in a dynamic work environment

Shows initiative – regularly engages in proactive behavior and looks for opportunities

Strong ability to facilitate a collaborative working environment for customers and team members

Requirements

Diploma and/or certificate in Business Administration or related office experience required.

Minimum one year previous call center, dispatch, customer service or administrative experience required.

Experience In Security Industry Is Preferred.

Company Benefits and Perks

Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

Company Holidays and Paid Time Off

Immediate comprehensive benefit plan (medical, dental, etc.)

Employer contribution to RRSP;

Work environment committed to safety;

Colleague Assistance Program

Tuition reimbursement

Corporate Social Responsibility Day

And much more…

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available

#SS

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Apply About employer

More about this job

Responsibilities

Respond to customer service calls and coordinate service scheduling, dispatch, work orders, technicians, subcontractors, and customer communications. Maintain service records and systems, reconcile timesheets, prepare invoices and reports, support customer satisfaction processes, and provide administrative assistance to service operations.

Requirements

A business administration diploma or certificate, or related office experience, is required, along with at least one year of call center, dispatch, customer service, or administrative experience. Candidates should have strong customer service, organizational, communication, and computer skills; security industry experience is preferred.

Skills

Customer Service
Telephone Communication
Service Dispatching
Scheduling
Work Order Management
Microsoft Outlook
Microsoft Excel
Microsoft Word
Financial Administration
Purchase Order Processing
Timekeeping and Timesheet Reconciliation
Invoicing
Customer Database Management
Organization
Attention to Detail
Written and Verbal Communication

Benefits

Company Holidays
Paid Time Off
Medical Insurance
Dental Insurance
Employer RRSP Contributions
Safety-Focused Work Environment
Colleague Assistance Program
Tuition Reimbursement
Corporate Social Responsibility Day

Visa sponsorship

Not detected in the job text

Keywords

Security Systems
Customer Service
Service Coordination
Service Dispatching
Call Center
Work Orders
Service Scheduling
Planned Maintenance
Subcontractor Coordination
Service Invoicing
Purchase Orders
Accounts Receivable
Accounts Payable
Timesheet Reconciliation
Customer Service Database
Microsoft Outlook
Microsoft Excel
Microsoft Word
Spectrum
iCare
iPlan
Service Agreements
Service Quotes
Customer Satisfaction Surveys
Warranty Documentation
On-Call Procedures

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