Jobs in Canada

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Added 1 hour ago
TS
Disability Support Worker
The Salvation Army Canada and Bermuda Territory
Fort McMurray, AB
- Full-time
Added 1 hour ago
HR
Sr Sales and Operations Coordinator
Herc Rentals
Toronto, ON · North York, ON
- Full-time
…a highly organized and proactive Senior Sales & Operations Coordinator to join our growing team. This is a key branch position responsible for coordinating equipment availability,…
Added 1 hour ago
SI
Office Administrator, Student Supports & Admissions
Saskatchewan Indian Institute of Technologies (SIIT)
Saskatoon, SK
- Full-time
Coordinate all logistics of meeting requests including booking rooms, set up and take down of technology requirements, catering and refreshment requirements; as well as travel and…
Added 1 hour ago
MD
Appeals Officer - Revenue Tax Specialist Senior/Principal
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Applicants who meet the above experience requirements will be further evaluated based on the following:
Added 1 hour ago
NE
#26-78 Investigation, Assessment and Ongoing Worker
North Eastern Ontario Family and Children's Services (NEOFACS)
Iroquois Falls, ON
- Full-time
Able to interpret and apply relevant legislative requirements
Added 1 hour ago
Health Program Instructor
Abilities Centre
Whitby, ON
Reporting to the Senior Coordinator, Post-Rehabilitation, the primary responsibility of the Health Program Instructor will be to implement group exercise classes and disseminate education…
Added 2 hours ago
C
Project Administrator
Convergint
Dartmouth, NS
- Full-time
Convergint is looking for a team-oriented, results-driven, Project Coordinator to join our amazing Capital Projects team in our Halifax location. As the Project Coordinator, you will be…
Added 2 hours ago
C
Service Coordinator - Security Systems
Convergint
Dartmouth, NS
- Full-time
Job Description: Convergint is currently recruiting for a team-oriented, results-driven, Service Coordinator to join our amazing culture in Halifax, NS. The Service Coordinator answers,…
Added 2 hours ago
C
Field Technical Lead - Security Systems
Convergint
Toronto, ON · Etobicoke, ON
- Full-time
…of work as required by the contract. Works with the Project Coordinator to prepare project installation plan and implement job…
Added 2 hours ago
Project Coordinator (Construction)
Region of Waterloo
Kitchener, ON
Liaises with project teams (including clients, stakeholders) to review project needs/requirements and confirm/assist in the development of work scope and budgets. Produces project plans and…
Added 2 hours ago
Health Care Aide - Get - A - Way Club
Winnipeg Regional Health Authority
Winnipeg, MB
Under the direction and supervision of the Manager of the Get Away Club and in collaboration with the Recreation Coordinator provides supportive care to participants and performs a variety…
Added 2 hours ago
Resource Coordinator
Winnipeg Regional Health Authority
Winnipeg, MB
Added 2 hours ago
Hospital Based Case Coordinator (N3)
Winnipeg Regional Health Authority
Winnipeg, MB
…mission, vision and values of the WRHA, the Hospital Based Case Coordinator (HBCC) receives referrals and conducts assessments to determine eligibility for Home Care program supports. The…
Added 2 hours ago
R|
Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the group manager, the clinical research coordinator will be responsible for supporting the successful conduct of clinical research trials in oncology at the Cedars…
Added 2 hours ago
AS
Software Project Coordinator
Apex Systems
Concord, ON
- $27 USD / hour
- Contract
We’re seeking an organized, self-directed coordinator to support several small software projects across product development, quality, process improvement, and product obsolescence. You’ll…
Added 3 hours ago
A
Ingénieur Industriel
Actalent
Laval, QC
- $45 to $60 CAD / hour
- Contract
Job Title: Industrial Engineering Coordinator
Added 3 hours ago
KD
HR Generalist
Kratos Defense and Security Solutions
Whitby, ON
- Full-time
…organization's success. Reporting to the HR Manager, the HR Coordinator is expected to bring comprehensive knowledge of HR practices, employment legislation, and reporting compliance…
Added 3 hours ago
IH
Payroll Specialist
Impact HR
AB · Edmonton, AB
- Full-time
Onboarding: Coordinate a smooth start for new office and field employees, working with the Safety Coordinator to schedule safety orientation, collect required tickets and certifications,…
Added 3 hours ago
YO
YPHD Programmer
YMCA of Greater Halifax/Dartmouth
Dartmouth, NS
- Part-time
Reporting to the Site Coordinator, the YPHD Programmer is responsible for delivering high-quality programming that creates a safe, inclusive, engaging, and nurturing environment where…
Added 3 hours ago
EI
IT Operations & Procurement Coordinator - 6 Months Fixed Term
Ecolab Inc.
Calgary, AB
- Full-time
CoolIT is seeking an IT Operations & Procurement Coordinator for a six-month full-time contract supporting day-to-day IT operations, technology procurement, equipment coordination, and IT…
Added 3 hours ago
WS
Operations Coordinator (12-Month Leave Coverage)
West Sixth Construction Inc.
Fort St. John, BC
- Part-time
We're seeking an organized and proactive Operations Coordinator to join our team for a 12-month leave coverage position.
Added 4 hours ago
DR
Systems Support Coordinator
Durham Region (The Regional Municipality of Durham)
Whitby, ON
- Full-time
Reporting to the Supervisor, Service Delivery The System Support Coordinator will:
Added 5 hours ago
TC
Program Coordinator 2, Full-Time
Taproot Community Support Services
Vancouver, BC
- Full-time
The Program Coordinator 2 (PC2) position will oversee the day to day operation of the program by ensuring that the necessary facilities and equipment are in place, adhere to program…
Added 6 hours ago
ML
FSQA Coordinator - Contract
Maple Leaf Foods Inc
Oakville, ON
- $47,000 to $69,000 CAD / year
- Contract
Reporting to the FSQA Manager, the FSQA Coordinator monitors and analyzes and interprets data related to Food Safety, GMP, HACCP and other Quality Assurance Program requirements to ensure…
Added 6 hours ago
R
Senior On-Site Service Specialist, Hospitality
Ricoh
Montreal, QC
- Full-time
…conference equipment in function and conference rooms per event requirements. Disassembles conference rooms at appropriate break down times. Office maintenance, including, but not limited…

Convergint

Service Coordinator - Security Systems

Dartmouth, NS, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Build a career where values meet worldwide opportunity.

Job Description: Convergint is currently recruiting for a team-oriented, results-driven, Service Coordinator to join our amazing culture in Halifax, NS. The Service Coordinator answers, responds to, and meets the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers’ first choice for service. This role provides coordination of service with technicians, sub-contractors and customers applicable to a designated locations as well as work order invoicing.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

Handles all incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling all general enquiries.

Creates, dispatches, and maintains work orders in iCare daily for scheduling of planned maintenance and service.

Attends weekly planning sessions, conducts weekly service paperwork reconciliation, performs weekly timesheet data entry, and generates service reports with relevant status/updates.

Plans and schedules service agreement work orders to “complete” as required.

Monitors and follows up on subcontractor work order execution and forwards relevant information to technical specialists.

Weekly completion of service invoicing, including customer follow ups, credits and problem resolution.

Accurately and promptly enters work order purchase orders into Spectrum and forwards material requests to purchasing for processing.

Updates, populates, maintains and develops customer service database to maximize customer service and satisfaction.

Accurate entry and reconciliation of timesheets on a weekly basis.

Supports Project Managers and Technicians with Spectrum/ICare/IPlan assistance.

Accurately and on a timely basis, administers Spectrum/ICare maintenance, including adding new sites, flags, and modifying customer service changes.

Provides Service Quotes to customers with the assistance of the supervisor, and composes service quotes for supervisor approval.

Schedules and follows up on all monthly maintenance customer accounts – this includes ensuring timely communication with contract customers, key customers and sub contractors.

Establishes and maintains a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback. Administers customer satisfaction surveys.

Participates with operations to service turnovers for completed jobs, warranty documentation and warranty job set-ups.

May build reports, and handle and control customer keys for service technicians.

Provides administrative overflow support as and where required. This includes photocopying, filing, general typing correspondence, minutes.

Works with the Service Supervisors to ensure accurate and timely On-Call listings are provided to our afterhours call center ensuring compliance to our corporate On Call procedure.

Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.

What You’ll Need

Solid telephone and personal customer service skills and ability to work under pressure

Solid proficiency in Microsoft Outlook, Excel, and Word skills

Basic financial knowledge and skills - ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.

Solid organizational skills and the ability to handle multiple projects tasks simultaneously

Excellent attention to detail

Good verbal, written and interpersonal communication skills

Strong flexibility to adapt to changing priorities and direction in a dynamic work environment

Shows initiative – regularly engages in proactive behavior and looks for opportunities

Strong ability to facilitate a collaborative working environment for customers and team members

Requirements

Diploma and/or certificate in Business Administration or related office experience required.

Minimum one year previous call center, dispatch, customer service or administrative experience required.

Experience In Security Industry Is Preferred.

Company Benefits and Perks

Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

Company Holidays and Paid Time Off

Immediate comprehensive benefit plan (medical, dental, etc.)

Employer contribution to RRSP;

Work environment committed to safety;

Colleague Assistance Program

Tuition reimbursement

Corporate Social Responsibility Day

And much more…

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available

#SS

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Apply About employer

More about this job

Responsibilities

Respond to customer service calls and coordinate service scheduling, dispatch, work orders, technicians, subcontractors, and customer communications. Maintain service records and systems, reconcile timesheets, prepare invoices and reports, support customer satisfaction processes, and provide administrative assistance to service operations.

Requirements

A business administration diploma or certificate, or related office experience, is required, along with at least one year of call center, dispatch, customer service, or administrative experience. Candidates should have strong customer service, organizational, communication, and computer skills; security industry experience is preferred.

Skills

Customer Service
Telephone Communication
Service Dispatching
Scheduling
Work Order Management
Microsoft Outlook
Microsoft Excel
Microsoft Word
Financial Administration
Purchase Order Processing
Timekeeping and Timesheet Reconciliation
Invoicing
Customer Database Management
Organization
Attention to Detail
Written and Verbal Communication

Benefits

Company Holidays
Paid Time Off
Medical Insurance
Dental Insurance
Employer RRSP Contributions
Safety-Focused Work Environment
Colleague Assistance Program
Tuition Reimbursement
Corporate Social Responsibility Day

Visa sponsorship

Not detected in the job text

Keywords

Security Systems
Customer Service
Service Coordination
Service Dispatching
Call Center
Work Orders
Service Scheduling
Planned Maintenance
Subcontractor Coordination
Service Invoicing
Purchase Orders
Accounts Receivable
Accounts Payable
Timesheet Reconciliation
Customer Service Database
Microsoft Outlook
Microsoft Excel
Microsoft Word
Spectrum
iCare
iPlan
Service Agreements
Service Quotes
Customer Satisfaction Surveys
Warranty Documentation
On-Call Procedures

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