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Added 12 mins ago
HM
Hematological Pathology
Health Match BC
Kelowna, BC
- Part-time
This is a well-rounded, full-service hematopathology practice, and the successful candidate is expected to provide the complete scope of hematopathology service. This includes transfusion…
Added 12 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Part-time
…patients. We pride ourselves on offering exceptional customer service and maximizing results through providing medical…
Added 12 mins ago
HM
Emergency Medicine
Health Match BC
Kelowna, BC
- Full-time
…or experience in research, quality improvement, geriatrics, administration, or another niche is a…
Added 12 mins ago
GZ
Vice President Operations
Gestion Zagora
Regina, SK
- Full-time
Oversee property management operations, including leasing, maintenance, tenant relations, and building administration.
Added 12 mins ago
HM
Emergency Medicine
Health Match BC
Kamloops, BC
- Full-time
…combination with a collaborative relationship with Hospital Administration maximizes opportunities for job satisfaction and quality of…
Added 12 mins ago
HM
Vascular Surgery
Health Match BC
Kamloops, BC
- Part-time
…people, and is located in the Thompson Cariboo Shuswap Health Service Area. As one of two Interior Health tertiary referral hospitals, RIH is a no refusal centre with an Emergency…
Added 12 mins ago
HM
Emergency Medicine
Health Match BC
Kamloops, BC
- Full-time
…combination with a collaborative relationship with Hospital Administration maximizes opportunities for job satisfaction and quality of…
Added 12 mins ago
HM
Emergency Medicine
Health Match BC
Kamloops, BC
- Full-time
…combination with a collaborative relationship with Hospital Administration maximizes opportunities for job satisfaction and quality of…
Added 12 mins ago
TH
Assistant Professor, Teaching Stream ...
The Honor Society of Nursing, Sigma Theta Tau International
Toronto, ON
- $130,000 to $160,000 CAD / year
- Full-time
The successful candidate will be assigned a teaching and service load and will be expected to undertake pedagogical and professional development.
Added 12 mins ago
HM
Emergency Medicine
Health Match BC
Kamloops, BC
- Full-time
…combination with a collaborative relationship with Hospital Administration maximizes opportunities for job satisfaction and quality of…
Added 12 mins ago
HM
Emergency Medicine
Health Match BC
Kamloops, BC
- Full-time
…combination with a collaborative relationship with Hospital Administration maximizes opportunities for job satisfaction and quality of…
Added 12 mins ago
TH
Associate Professor, Teaching Stream ...
The Honor Society of Nursing, Sigma Theta Tau International
Toronto, ON
- $150,000 to $180,000 CAD / year
- Full-time
…development. The successful candidate will be assigned a teaching and service…
Added 27 mins ago
RB
Private Banking Associate
Royal Bank of Canada
Vancouver, BC
- Full-time
…Private Banking team is responsible for developing sales and service solutions through regular client interactions. You will also be responsible for direct support to the RBC Private…
Added 27 mins ago
RB
Senior Relationship Manager, Commercial Financial Services
Royal Bank of Canada
Halifax, NS
- Full-time
…with your innate business development and knack for client service to set the stage for…
Added 42 mins ago
GZ
Vice President Operations
Gestion Zagora
AB · Edmonton, AB
- Full-time
Oversee property management operations, including leasing, maintenance, tenant relations, and building administration.
Added 57 mins ago
TS
Disability Support Worker
The Salvation Army Canada and Bermuda Territory
Fort McMurray, AB
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 1 hour ago
RP
Manager, Inventory
Rexall Pharmacy Group Ltd.
Mississauga, ON
- $80,000 to $105,000 CAD / year
- Full-time
Direct the scheduling and ensure performance of physical inventories; maintain relationship with 3 rd party inventory service.
Added 1 hour ago
CR
Office Manager
COGIR Real Estate
Kelowna, BC
- Full-time
Are you a customer service professional with strong administrative & accounting skills? Do you enjoy a fast-paced environment and meeting deadlines? Are you ready to take your experience to…
Added 1 hour ago
SM
Unit Assistant, Emergency
Stevenson Memorial Hospital
Alliston, ON
- Internship
…multidisciplinary team the Unit Assistant provides supportive service to patients, nursing staff and physicians and works in cooperation with other departments with the hospital as well as…
Added 1 hour ago
CC
Bilingual Signature Programs, Relay For Life Youth Specialist
Canadian Cancer Society
Montreal, QC
- Full-time
Present the program to potential schools focusing on student councils, leadership classes, cancer clubs, interested students, teachers, and/or administration.
Added 1 hour ago
CC
Bilingual Signature Programs, Relay For Life Youth Specialist
Canadian Cancer Society
Quebec, QC
- Full-time
Present the program to potential schools focusing on student councils, leadership classes, cancer clubs, interested students, teachers, and/or administration.
Added 1 hour ago
Senior Assistant
Canada Post - Postes Canada
Killarney, MB
Sell postal products and service to the business community and public
Added 1 hour ago
SI
CRM Analyst
Saskatchewan Indian Institute of Technologies (SIIT)
Saskatoon, SK
- Full-time
…the CRM Analyst is responsible for the day-to-day functional administration of CRM admissions system, including system configuration, workflow support, troubleshooting, user assistance,…
Added 1 hour ago
SI
Office Administrator, Student Supports & Admissions
Saskatchewan Indian Institute of Technologies (SIIT)
Saskatoon, SK
- Full-time
Process faculty and administration expenses, filing and distributing where appropriate or as assigned
Added 1 hour ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The position provides oversight for application lifecycle management (on-premises and SaaS) including major systems administration (e.g. ERP, Asset Management, ePermitting), application, AI…

Convergint

Service Coordinator - Security Systems

Dartmouth, NS, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Build a career where values meet worldwide opportunity.

Job Description: Convergint is currently recruiting for a team-oriented, results-driven, Service Coordinator to join our amazing culture in Halifax, NS. The Service Coordinator answers, responds to, and meets the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers’ first choice for service. This role provides coordination of service with technicians, sub-contractors and customers applicable to a designated locations as well as work order invoicing.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

Handles all incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling all general enquiries.

Creates, dispatches, and maintains work orders in iCare daily for scheduling of planned maintenance and service.

Attends weekly planning sessions, conducts weekly service paperwork reconciliation, performs weekly timesheet data entry, and generates service reports with relevant status/updates.

Plans and schedules service agreement work orders to “complete” as required.

Monitors and follows up on subcontractor work order execution and forwards relevant information to technical specialists.

Weekly completion of service invoicing, including customer follow ups, credits and problem resolution.

Accurately and promptly enters work order purchase orders into Spectrum and forwards material requests to purchasing for processing.

Updates, populates, maintains and develops customer service database to maximize customer service and satisfaction.

Accurate entry and reconciliation of timesheets on a weekly basis.

Supports Project Managers and Technicians with Spectrum/ICare/IPlan assistance.

Accurately and on a timely basis, administers Spectrum/ICare maintenance, including adding new sites, flags, and modifying customer service changes.

Provides Service Quotes to customers with the assistance of the supervisor, and composes service quotes for supervisor approval.

Schedules and follows up on all monthly maintenance customer accounts – this includes ensuring timely communication with contract customers, key customers and sub contractors.

Establishes and maintains a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback. Administers customer satisfaction surveys.

Participates with operations to service turnovers for completed jobs, warranty documentation and warranty job set-ups.

May build reports, and handle and control customer keys for service technicians.

Provides administrative overflow support as and where required. This includes photocopying, filing, general typing correspondence, minutes.

Works with the Service Supervisors to ensure accurate and timely On-Call listings are provided to our afterhours call center ensuring compliance to our corporate On Call procedure.

Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.

What You’ll Need

Solid telephone and personal customer service skills and ability to work under pressure

Solid proficiency in Microsoft Outlook, Excel, and Word skills

Basic financial knowledge and skills - ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.

Solid organizational skills and the ability to handle multiple projects tasks simultaneously

Excellent attention to detail

Good verbal, written and interpersonal communication skills

Strong flexibility to adapt to changing priorities and direction in a dynamic work environment

Shows initiative – regularly engages in proactive behavior and looks for opportunities

Strong ability to facilitate a collaborative working environment for customers and team members

Requirements

Diploma and/or certificate in Business Administration or related office experience required.

Minimum one year previous call center, dispatch, customer service or administrative experience required.

Experience In Security Industry Is Preferred.

Company Benefits and Perks

Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

Company Holidays and Paid Time Off

Immediate comprehensive benefit plan (medical, dental, etc.)

Employer contribution to RRSP;

Work environment committed to safety;

Colleague Assistance Program

Tuition reimbursement

Corporate Social Responsibility Day

And much more…

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available

#SS

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Apply About employer

More about this job

Responsibilities

Respond to customer service calls and coordinate service scheduling, dispatch, work orders, technicians, subcontractors, and customer communications. Maintain service records and systems, reconcile timesheets, prepare invoices and reports, support customer satisfaction processes, and provide administrative assistance to service operations.

Requirements

A business administration diploma or certificate, or related office experience, is required, along with at least one year of call center, dispatch, customer service, or administrative experience. Candidates should have strong customer service, organizational, communication, and computer skills; security industry experience is preferred.

Skills

Customer Service
Telephone Communication
Service Dispatching
Scheduling
Work Order Management
Microsoft Outlook
Microsoft Excel
Microsoft Word
Financial Administration
Purchase Order Processing
Timekeeping and Timesheet Reconciliation
Invoicing
Customer Database Management
Organization
Attention to Detail
Written and Verbal Communication

Benefits

Company Holidays
Paid Time Off
Medical Insurance
Dental Insurance
Employer RRSP Contributions
Safety-Focused Work Environment
Colleague Assistance Program
Tuition Reimbursement
Corporate Social Responsibility Day

Visa sponsorship

Not detected in the job text

Keywords

Security Systems
Customer Service
Service Coordination
Service Dispatching
Call Center
Work Orders
Service Scheduling
Planned Maintenance
Subcontractor Coordination
Service Invoicing
Purchase Orders
Accounts Receivable
Accounts Payable
Timesheet Reconciliation
Customer Service Database
Microsoft Outlook
Microsoft Excel
Microsoft Word
Spectrum
iCare
iPlan
Service Agreements
Service Quotes
Customer Satisfaction Surveys
Warranty Documentation
On-Call Procedures

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