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Added 4 hours ago
AU
Security Guard - Full Time Overnight
Allied Universal
Winnipeg, MB
- $16 CAD / hour
- Full-time
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from…
Added 5 hours ago
C
CFAA Fire Alarm Technician - Service
Convergint
Calgary, AB
- Full-time
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering…
Added 10 hours ago
AU
Security Guard - Full Time Night Shifts
Allied Universal
Sudbury, ON · Greater Sudbury, ON
- $24 CAD / hour
- Full-time
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from…
Added 10 hours ago
AU
Security Guard - Hotel Setting
Allied Universal
Winnipeg, MB
- $16 CAD / hour
- Full-time
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from…
Added 11 hours ago
C
Service Manager
Convergint
Toronto, ON · Etobicoke, ON
- Full-time
Job Description: Convergint is currently recruiting for a Service Manager to join our growing team in our Toronto, ON location. As the Service Manager, you will be responsible for the…
Added 17 hours ago
C
CFAA Fire Alarm Technician - Project Focused
Convergint
Calgary, AB
- Full-time
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering…
Added 17 hours ago
ST
Installation Technician - Electronic Security
Securitas Technology Canada
Victoria, BC
- $35 to $41 CAD / hour
- Internship
Under the supervision of the District Installation Manager, the Security System Technician will be responsible for installing, configuring and servicing all Card Access, Intrusion…
Added 18 hours ago
CC
Service Manager
Cintas Canada
Langley (District), BC · Langley, BC
- Full-time
…aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the…
Added 19 hours ago
E
Supervisor, Plant Operations & Maintenance
EllisDon
ON · Ontario Projects
- Full-time
Strong working knowledge of building systems including HVAC, BAS, electrical distribution, plumbing, life safety, fire alarm, security, and mechanical systems.
Added 21 hours ago
Retail Experience Lead
Fire & Flower Inc.
Mississauga, ON
…Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company…
Added 21 hours ago
M
Security Lobby Guard Part Time
Marriott
Toronto, ON
- Part-time
Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property…
Added 21 hours ago
Service Manager
Cintas
Langley (District), BC · Langley, BC
…aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the…
Added 21 hours ago
HG
DC Facilities Technician
H&M Group
Ajax, ON
- Full-time
Perform service and tests on facility systems (e.g., fire alarms, emergency lighting, evacuation routes) in accordance with internal guidelines and local regulations.
Added 22 hours ago
H
DC Facilities Technician
H&M
Ajax, ON
- Full-time
Perform service and tests on facility systems (e.g., fire alarms, emergency lighting, evacuation routes) in accordance with internal guidelines and local regulations.
Added 23 hours ago
P
Project Manager – Security Systems Integration | Chargé(e) de projets – Intégration de systèmes de sécurité (PM-002)
Potenco
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…in video surveillance, access control, intrusion detection, fire systems, and alarm…
Added 23 hours ago
C
Project Specialist - Security Systems
Convergint
Toronto, ON · Etobicoke, ON
- Full-time
…non-routine systems and equipment which may include security, fire alarm & life safety, and/or building automation. Colleague is key interface for the provision of technical support and…
Added 23 hours ago
VS
Maintenance Assistant - Part Time (2026-11003)
Verve Senior Living
Ottawa, ON
- Part-time
Monitors environmental fire safety conditions, equipment, and alarm systems. Keeps the Building/Environmental Services Manager informed.
Added 1 day ago
H
Building Operator
Hines
Toronto, ON
- Other
Conduct generator & Fire Alarm testing as per schedules
Added 1 day ago
Retail Sales Associate
Fire & Flower Inc.
Kawartha Lakes, ON
…Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company…
Added 1 day ago
GC
Maintenance Supervisor (Full-time) - Port Perry
Great Canadian Entertainment
Port Perry, ON
- Full-time
Minimum five years experience required in all faucets of facility maintenance including, H.V.A.C., Fire suppression and alarm systems, automated building control systems, mechanical –…
Added 1 day ago
C
Manager, Fire Safety and Ground Operations, Facilities Management – Permanent Full-Time
CHEO
Ottawa, ON
- $58.74 to $69.12 CAD / hour
- Full-time
Reporting to the Director, Facilities Maintenance and Operations, the Manager, Fire Safety and Ground Operations, is responsible for the planning, coordination, and compliance of CHEO’s…
Added 1 day ago
C
Operations Supervisor - Security Systems
Convergint
Burnaby, BC
- Full-time
Experience in 1 or more of the following industries: electronic security, fire alarm & life safety, building automation
Added 1 day ago
AC
QA / Testing - Software Quality Assurance Technician
Amaris Consulting | Part of Mantu
Brossard, QC
- Full-time
Amaris Consulting is looking for a Software Quality Assurance Technician to support the testing and validation of fire alarm software, control panels, detectors and related equipment.
Added 1 day ago
AC
QA / Testing - QA Automation Analyst
Amaris Consulting | Part of Mantu
Brossard, QC
- Full-time
Amaris Consulting is looking for a QA Automation Analyst to develop and maintain automated test solutions for fire alarm and life safety products.
Added 2 days ago
ES
Maintenance Generalist - Toronto
Equans Services Canada & US
Toronto, ON
- Temporary
…but not limited to HVAC, Mechanical, Electrical, Plumbing, Fire Alarm, (experience in Carpentry, Painting and Drywall, Locksmithing, Automatic Door Operators, would be beneficial for this…

Convergint

Service Manager

Toronto, ON, Canada
Etobicoke, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description: Convergint is currently recruiting for a Service Manager to join our growing team in our Toronto, ON location. As the Service Manager, you will be responsible for the Overall management and leadership of the CTC service business, including both sales and operations activities. Effectively implement service sales strategies to achieve revenue growth and margin goals and maximize service delivery to achieve customer satisfaction goals. Scope of work includes Overall financial responsibility for planning and executing the service business.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Manager.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

Responsible for helping the Sales Manager grow existing service business. When a dedicated Service Account Executive is hired, your responsibility will include co-managing this resource to develop new service business. You will help drive and maintain service sales goals and profitability. In co-ordination with the Sales Manager, you will help oversee and coordinate all aspects of service sales activities including, but not limited to, the following: sales goal planning, qualifying potential business delivered by the Sales Team, preparation of proposals, RFP responses and presentations, and help close service business opportunities. Works closely with Sales Manager and Account Executives on Service opportunities including Project conversion to Customer Support Program (CSP) opportunities.

Overall responsibility for the review and execution of Customer Support Program and respective contracts focusing on margin and scope. Supervision of service labor and subcontractors execution; planning and scheduling service contracts. Overall management and execution of contracts and revenue generation, preparation of service invoices, and collections. In collaboration with Sales, ensure timely Contract Renewal process is in place; actively pursue new Service and System expansion opportunities with existing Service base. Acts as liaison between customer and in-house legal counsel for service contract issues.

Assists the sales team in support of their goal achievement. Coaches, councils and trains the sales force to improve individual service selling skills. Overall responsibility for customer satisfaction on all service accounts. Acts as a leader and helps the Sales Manager set expectations that drive the overall success.

Develops and implements operations strategies to improve service delivery and provide additional value to customers in a cost-effective manner. Ensure proper use of business and other service tools to ensure efficient delivery of services to our valued customers.

Responsible for the successful administration of key accounts with a higher level of complexity including, estimating, competitive pricing, maximize profit margin, quoting, order processing, payroll processing, Service billings and collections. Actively manage company KPI’s as part of financial focus for each CTC and overall territory.

Manages service business financials including budgeting, cost control, and estimating; improves forecasting accuracy for sales function and projects, ensures cost efficiency. Utilizes financial systems to review actual vs estimated contract cost and to provide timely and accurate financial reports.

Meets with service customers on a regular basis to ensure that Convergint is providing quality service and meeting their individual needs. Resolves customer problems that have been escalated from the Supervisor/CTC level. Proactively communicate with, and seek feedback from service customers. Seeks to continuously improve customer satisfaction through delivering results to all customers. Seeks feedback through the Company Customer Survey process as KPI on success of efforts.

Effectively communicates goals to the service team and communicates with the wider organization as and when required. Maintains accurate and up to date sales records, and other control records necessary for processing of internal and external reports.

Continuous focus on overall service structure is an important aspect of this role. Work with CTC Service Supervisors on manpower requirements along with skillsets supporting our existing customer base and outlook on future needs in a proactive manner

Provide leadership and manage colleagues in a manner that maintains morale, skills proficiency and productivity. Recruit and hire team members as required in conjunction with the HR Department. Managerial responsibilities including but not limited to mentoring, coaching and developing colleagues; recruitment and selection, planning, assigning and directing work; performance management; project budget. Oversees subcontractor selection process and work.

Conduct performance management throughout the year including annual performance evaluations and salary planning.

Work with Operations Manager to determine the Service Dept.’s overall fleet requirements including timing of replacement vehicles and adds to fleet supporting growth needs at CTC. Works in conjunction with Controller on fleet selector ensuring proper vehicles are on selector supporting service requirements.

Manages inventory levels for Service Parts. Manage technician tooling requirements, job materials, ladders.

Safety is a key aspect of our business. Adhere to and promote all safety programs in place at Convergint Technologies. Ensure all aspects of work are executed in a safe manner. Ensure all colleagues complete daily FLHA’s/tool box meetings, use tools properly and work safely every day. Work closely with Safety Manager and Safety coordinators on safe work practices.

Participates in overall business planning and budget preparation and shares in the responsibility of delivering overall financial targets.

Always acts as “our customer’s best service provider” thereby ensuring Convergint Technologies is the customer’s first choice for service.

Keeps up to date and informed on all company policies. Always presents a professional image of Convergint Technologies in appearance and behavior.

Performs Other Duties And Responsibilities As Requested Or Required.

What You’ll Need

Present a professional image of Convergint Technologies and act as an ambassador for the company both internally and externally. Expectations of and contributions from the Service Manager are high in the minds of the customer, the company and colleagues.

Excellent leadership and management skills. Creating and delivery of service contracts and Time & Material (T&M) service.

Excellent team leadership, team building and facilitation skills.

Actively seeks ways in which to act as a role model, guide, develop and mentor others within the Service Department and CTC.

Initiative – Engages in proactive behavior and helps drive Sales to seek service opportunities.

Customer Focus – Maintaining awareness of and seeking to meet the needs and wants of the customer.

Excellent communication skills, both oral and written.

Broad based professional knowledge of security hardware, alarm and video surveillance systems, electronic security issues and safeguards and mechanical automation systems.

Excellent in Microsoft Office products, including Word, Excel, PowerPoint.

Excellent financial analytical skills including cost control.

Adaptability – Responds effectively to changes in situation or information.

Analytical Thinking – Logically breaks down problems and looks for solutions.

Requirements

Bachelor’s degree, College Diploma or equivalent related field experience.

Experience in one or more of the following industries a prerequisite: electronic security, fire alarm & life safety, building automation, HVAC, IT, audio visual

Minimum Five Years Previous Relevant Experience Required

Company Benefits and Perks

Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

Company Holidays and Paid Time Off

Immediate comprehensive benefit plan (medical, dental, etc.)

Employer contribution to RRSP;

Work environment committed to safety;

Colleague Assistance Program

Tuition reimbursement

Competitive salary and compensation plan

Corporate Social Responsibility Day

And much more…

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

#TNO

Disability accommodations are available on request for candidates taking part in all stages of the recruitment process.

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More about this job

Responsibilities

Lead the service business, including sales, operations, financial performance, contract execution, customer satisfaction, and service delivery. Manage and develop the service team, oversee subcontractors and resources, and drive growth, profitability, safety, and operational improvements.

Requirements

Requires a bachelor’s degree, college diploma, or equivalent related field experience, along with at least five years of relevant experience in electronic security, fire and life safety, building automation, HVAC, IT, or audiovisual industries. Candidates should bring strong leadership, communication, financial analysis, customer service, and service contract management capabilities, as well as broad knowledge of security or building systems.

Skills

Leadership
Team Management
Service Sales
Customer Satisfaction
Service Contract Management
Financial Analysis
Budgeting
Cost Control
Forecasting
Sales Strategy
Proposal Preparation
Contract Renewal
Microsoft Office
Electronic Security Systems
Communication

Benefits

Company Holidays
Paid Time Off
Medical Insurance
Dental Insurance
Employer RRSP Contributions
Colleague Assistance Program
Tuition Reimbursement
Competitive Salary and Compensation Plan
Corporate Social Responsibility Day

Visa sponsorship

Not detected in the job text

Keywords

Electronic Security
Fire Alarm
Life Safety
Building Automation
HVAC
Information Technology
Audiovisual Systems
Customer Support Program
Time And Materials
Service Contracts
Service Sales
Revenue Growth
Profit Margin
Proposal Preparation
RFP Responses
Contract Renewals
Financial Reporting
Budgeting
Cost Control
Forecasting
Key Performance Indicators
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Subcontractor Management
Safety Programs
Fleet Management
Inventory Management
Payroll Processing
Service Billing

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