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Convergint

Service Technician

Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Build a career where values meet worldwide opportunity.

Job Description: Convergint is looking for a team-oriented, Security Service Technician, to join our amazing culture in our Calgary location. In this position, you are responsible for providing customer and technical support for installed systems that may be complex. Services and supports existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Service Technician.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

Responds to all types of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis; will diagnose, troubleshoot, repair and debug a substantial variety of systems for complex problems. Uses advanced troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Commissions projects as necessary.

Identifies and resolves problems for all types of service calls including emergency calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results. May require originality and ingenuity in some situations.

Completes accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking.

Provides technical support to end users and field labour when applicable. Transfers knowledge and expertise to other technicians.

Using technical knowledge, skills and experience, acts as mentor for less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.

May provide guidance to workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.

Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.

What You’ll Need

Exceptional customer focus and ability to work under pressure; ability to anticipate and seek to meet the needs and wants of the customer without being prompted

Advanced technical skills and experience related to electronic security systems

Advanced programming skills and proven ability to troubleshoot problems and look for solutions

Must be a self-starter and work well with minimal supervision

Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper)

Frequent visits to jobsites are required. Minimal overnight travel is required. Valid driver’s license required.

Excellent verbal, written and interpersonal communication skills

Advanced organizational skills and the ability to handle multiple service needs simultaneously

Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel)

Requirements

Minimum of five years of previous, field service experience

Diploma in Electronics preferred.

Relevant Trade Experience Preferred

Industry-specific certifications such as Lenel, Genetec, CCure, AMAG, Kantech, Avigilon, are an asset.

Company Benefits And Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

Company Holidays and Paid Time Off

Immediate comprehensive benefit plan (medical, dental, etc.)

Fleet Vehicle

Employer contribution to RRSP.

Work environment committed to safety.

Colleague Assistance Program

Tuition reimbursement

Competitive salary and compensation plan

Corporate Social Responsibility Day

And much more…

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

#CAL

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Apply About employer

More about this job

Responsibilities

Respond to customer service, maintenance, emergency, and after-hours calls; diagnose, troubleshoot, repair, and commission complex electronic security systems. Provide technical support, document service work, mentor less experienced technicians, and deliver high-quality customer service.

Requirements

Requires at least five years of field service experience, advanced electronic security system and programming skills, and the ability to troubleshoot independently while managing multiple service needs. A diploma in electronics and relevant trade experience are preferred; industry certifications are an asset, and a valid driver's license is required.

Skills

Electronic Security Systems
Advanced Troubleshooting
Security System Programming
System Commissioning
Equipment Repair
Customer Service
Technical Support
Mechanical Aptitude
Electrical Aptitude
Service Reporting
Mentoring
Problem Solving
Time Management
Communication
Microsoft Office
Use of Hand and Power Tools

Benefits

Company Holidays and Paid Time Off
Medical and Dental Benefits
Fleet Vehicle
Employer RRSP Contributions
Safety-Focused Work Environment
Colleague Assistance Program
Tuition Reimbursement
Competitive Salary and Compensation Plan
Corporate Social Responsibility Day

Visa sponsorship

Not detected in the job text

Keywords

Electronic Security Systems
Lenel
Genetec
CCure
AMAG
Kantech
Avigilon
Microsoft Office
Outlook
Word
Excel
System Commissioning
Troubleshooting
Preventive Maintenance
Emergency Service Calls
Field Service
Technical Support
Customer Support Programs
Service Reports
Equipment Repair
Equipment Replacement
Hand Tools
Power Tools
Electronics
Electrical Systems
Mechanical Systems
Driver's License

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