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Cook

Operations Supervisor, Full Time

Port Hawkesbury, NS, B9A 2T9, Canada

Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

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Original job description

Essential Duties and Responsibilities

Includes but not limited to the following duties assigned:

Provide support to OM/DM in the day-to-day operation of accounts
Be in units daily and accept responsibility for day-to-day operations of assigned units.
Conduct operational audits of units and designs written improvements to optimize financial performance and operational productivity.
Conducts audits to ensure conformance with the Company, Government, and accrediting agency standards, regulations and codes regarding food storage, preparation, sanitation and record keeping
Ensures adherence to company retailing and APL purchasing programs
Provide follow-up visits and documentation to ensure improvement and action plans were followed. Previous reports are monitored and remain on file
When visiting units, observes typical meal services with evaluating food for taste, temperature, appearance and portion size are being followed.
Check all logs to ensure they are being updated daily.
Work with Operations Manager and District Manager to develop minimum standards that are acceptable for each unit. These standards must be maintained in all units, as well as adhering to menus in all units.

Ensure consistent and equitable administration of human resources policies, procedures, and guidelines to facilitate effective employee relations and support the preferred employer focus; audit performance appraisals and associates’ files; monitor Diversity action plans.
Assist in recruiting Supervisor and General help positions; identify district training requirements; develop and coach management associates to meet staffing and succession planning needs, as well as to ensure optimum utilization of district associates.

Assist OM with supervisor performance appraisals and associate files.
Assist in providing direction and support to Food Service Managers, for catering and restaurant sales from multiple avenues, to maximize client and customer satisfaction.
Ensure a great culinary focused offer in the units.

Supervisory Responsibilities

Manages 10 to 20 supervisors who supervise a total of 1-8 associates in the operation. Responsible for overall direction, coordination and evaluation of assigned units. Carries out supervisor responsibilities in accordance with the organization’s polices and applicable law.

Responsible in assisting all supervisors; planning, assigning and directing work. Will be required to cover in units as needed.

Qualifications and skills:

At least three years of related food service management experience in large volume dining setting and retail environment.
Advanced Food safety certified within the first month of hire.
Proven financial management skills include the ability to control product and labor costs.
Strong motivator, mentor and leader.
Very detail-oriented individual and a strong team player.
Superior client relationship skills.
Excellent communication skills (written and verbal).
Can accommodate a flexible work schedule
Knowledgeable in Microsoft Office.

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More about this job

Responsibilities

Oversee day-to-day operations across assigned food service units, conduct audits, ensure compliance with food safety and company standards, and implement improvements to financial performance and productivity. Support supervisors and managers with staffing, training, performance management, customer satisfaction, and culinary and sales initiatives.

Requirements

Requires at least three years of related food service management experience in a large-volume dining and retail environment, advanced food safety certification within the first month, and demonstrated financial management skills. Candidates should be strong leaders and communicators, detail-oriented team players with client relationship skills, flexibility in scheduling, and Microsoft Office knowledge.

Skills

Food Service Management
Operational Auditing
Financial Management
Product and Labor Cost Control
Food Safety
Sanitation Compliance
Retail Operations
Purchasing Program Compliance
Human Resources Administration
Recruiting
Training and Coaching
Performance Appraisals
Catering and Restaurant Sales
Leadership
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Food Service Management
Large-Volume Dining
Retail Environment
Food Safety Certification
Financial Management
Product Cost Control
Labor Cost Control
Operational Audits
Food Storage
Food Preparation
Sanitation
Record Keeping
Retailing Programs
APL Purchasing Programs
Human Resources Policies
Employee Relations
Performance Appraisals
Diversity Action Plans
Recruiting
Training Requirements
Succession Planning
Catering
Restaurant Sales
Microsoft Office
Client Relationships

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