Rental Coordinator
- ON, Canada
- Niagara, ON, Canada
$53,000 - $57,000 annually · Full-time
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Job details
- Pay
- $53,000 - $57,000 annually
- Job type
- Full-time
- Apply by
- Experience
- Minimum of 3 years of experience in the construction industry, customer service, or a related field is required.
- Posting language
- English
- Posted
Original job description
Build your Career at Cooper Equipment Rentals
We are looking for customer-oriented, motivated individuals to join our professional team.
Please note, to be considered for this position applicants should currently be residing in Canada and legally entitled to work.
Why Work with Us? Perks!
What You’ll Be Doing
Duties and Responsibilities:
What You’ll Bring to the Team
Want to learn more about career opportunities at Cooper Equipment Rentals? Visit our Careers page to view Day in the Life videos cooperequipment.ca/careers.
At Cooper Equipment Rentals, we believe our people are our greatest strength. We are committed to fostering an inclusive, respectful, and accessible workplace where everyone has an equitable opportunity to succeed. If you require an accommodation at any stage of the recruitment process, please let us know. We use AI-assisted technology to support parts of our recruitment process; however, all hiring decisions are made by our team using human judgment.
Pay Range
$53,000 - $57,000 annually
Location:
296 Collier Road South, Unit 16 Thorold, ON L2V 5B6
We are looking for customer-oriented, motivated individuals to join our professional team.
Please note, to be considered for this position applicants should currently be residing in Canada and legally entitled to work.
Why Work with Us? Perks!
- Competitive salary
- Excellent benefit package with premiums paid by the company
- Uniform, safety boots/shoes, safety gear provided
- RRSP Match
- Safety-minded organization
- Stable, year-round employment
- Continuous training, learning and development opportunities
- Fun-loving work environment with strong social responsibility
What You’ll Be Doing
Duties and Responsibilities:
- Answer customer and sales team inquiries, providing rental solutions and processing contracts with accuracy and professionalism.
- Coordinate equipment deliveries and pickups by dispatching drivers and communicating timelines clearly.
- Collaborate with the Service Department to address equipment repairs, maintenance scheduling, and fleet availability.
- Maintain accurate inventory records; reconcile and communicate updates daily to ensure strong inventory control.
- Manage rental documentation including cycle billing, contract filing, open-order reports, and equipment exchanges. Use Systematic Rental Management system accurately and effectively.
- Communicate and coordinate effectively with teammates in the shop and yard to understand equipment availability / to ensure equipment is rental ready.
- Work with internal teams to address and resolve customer issues, maintaining a high level of service and satisfaction.
- Follow standard operating procedures to ensure consistency, compliance, and efficiency in branch processes.
- Contribute to a safe and positive work environment by following company safety policies and promoting The Cooper Difference.
What You’ll Bring to the Team
- Minimum of 3 years of experience in the construction industry, customer service, or a related field is required. Experience in the equipment rental industry is a definite asset.
- High school diploma or equivalent is required; post-secondary education in business, administration, or logistics is an asset.
- Knowledge of construction equipment and rental fleet operations is an asset.
- Strong organizational skills with the ability to manage multiple tasks, priorities, and deadlines in a fast-paced environment.
- Excellent communication skills (verbal and written); able to interact professionally with customers, drivers, service technicians, and sales staff.
- Customer-focused mindset with strong relationship-building skills.
- Proficiency with Microsoft Office (Word, Excel, Outlook); PowerBI or other reporting tools are an asset.
- Comfortable learning and working with rental management systems (Systematics or similar software preferred).
- Strong problem-solving abilities and attention to detail; able to identify issues and proactively recommend solutions.
- Ability to work independently as well as collaboratively in a team environment.
- Demonstrated flexibility and adaptability when priorities shift or urgent customer needs arise.
- Commitment to workplace safety and adherence to all company safety standards.
- High level of accountability, professionalism, and pride in your work.
Want to learn more about career opportunities at Cooper Equipment Rentals? Visit our Careers page to view Day in the Life videos cooperequipment.ca/careers.
At Cooper Equipment Rentals, we believe our people are our greatest strength. We are committed to fostering an inclusive, respectful, and accessible workplace where everyone has an equitable opportunity to succeed. If you require an accommodation at any stage of the recruitment process, please let us know. We use AI-assisted technology to support parts of our recruitment process; however, all hiring decisions are made by our team using human judgment.
Pay Range
$53,000 - $57,000 annually
Location:
296 Collier Road South, Unit 16 Thorold, ON L2V 5B6
More about this job
Responsibilities
Respond to customer and sales inquiries, recommend rental solutions, process contracts, and coordinate equipment deliveries and pickups. Maintain rental and inventory records, coordinate with service and branch teams on fleet readiness, resolve customer issues, and follow operating and safety procedures.
Requirements
At least three years of experience in construction, customer service, or a related field and a high school diploma or equivalent are required. Strong organizational, communication, customer service, and problem-solving skills are expected; equipment rental experience, relevant post-secondary education, construction equipment knowledge, and reporting-tool experience are assets.
Skills
- Customer Service
- Rental Coordination
- Equipment Rental Operations
- Dispatch Coordination
- Inventory Control
- Contract Processing
- Rental Documentation
- Cycle Billing
- Microsoft Office
- Systematic Rental Management
- Communication
- Organization
- Problem-Solving
- Attention to Detail
- Safety Compliance
- Teamwork
Benefits
- Competitive Salary
- Company-Paid Benefits
- Uniforms
- Safety Boots and Shoes
- Safety Gear
- RRSP Matching
- Stable, Year-Round Employment
- Training and Development Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Customer Service & Support
- Logistics
- Construction
- Sales
Keywords
- Equipment Rentals
- Construction Industry
- Customer Service
- Rental Coordination
- Rental Solutions
- Rental Contracts
- Equipment Deliveries
- Equipment Pickups
- Driver Dispatch
- Fleet Availability
- Equipment Maintenance
- Inventory Control
- Cycle Billing
- Open-Order Reports
- Equipment Exchanges
- Systematic Rental Management
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Power BI
- Reporting Tools
- Standard Operating Procedures
- Workplace Safety
- Logistics Coordination