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Added 14 mins ago
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What it’s like to be a Federated Client Service Manager (Commercial Damage Insurance) - QUEBEC CITY?

CooperVision

Country Manager, Canada

Richmond Hill, ON, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Education: Bachelor’s degree
Experience: Minimum 15 years of progressive leadership experience across sales, marketing, and commercial operations, including significant senior management responsibility.
Posting language: English
Posted: Sep 30, 2026

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Original job description

Job Description

At CooperVision, a business unit of CooperCompanies (Nasdaq: COO), we’re driven by a unified purpose of helping people experience life’s beautiful moments. We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day. Through our diverse lens portfolio, we tackle the toughest vision challenges – including astigmatism, presbyopia, and childhood myopia. We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers. Learn more at www.coopervision.com

This position requires full-time onsite work (5 days per week) in Richmond Hill, ON and is not eligible for relocation assistance.

Job Summary:

The role is responsible for driving the sustainable growth and long-term success of the Canadian business. Reporting to the President, Americas Commercial, the Country Manager develops and executes strategies that enhance revenue growth, profitability, market share, employee engagement, and customer satisfaction while fostering a high-performing, customer-centric culture. The role identifies opportunities to strengthen CooperVision's market position, promotes operational excellence, and delivers business results aligned with the organization's strategic objectives.

Responsibilities

Develop and execute annual operating plans, budgets, forecasts, and long-range strategic plans to achieve financial and business objectives.
Maintain accountability for financial performance through effective planning, forecasting, and operational controls.
Identify and pursue strategic growth opportunities, including new markets, distribution channels, partnerships, and commercial initiatives.
Lead the development and execution of sales, marketing, and business development plans to support sustainable growth.
Negotiate and manage key commercial contracts and business agreements.
Ensure compliance with all applicable regulatory, governance, quality, and business ethics requirements.
Foster employee engagement, talent development, and wellness initiatives in partnership with Human Resources.
Provide timely market insights and demand forecasts to support product planning and supply requirements.
Establish strong partnerships with Supply Chain, Operations, RAQA, and R&D to align commercial priorities with operational capabilities and customer needs.
Define market requirements and ensure appropriate support, resources, and programs are in place to achieve business objectives.
Collaborate with global and regional teams to ensure effective execution of commercial strategies and initiatives.
Champion the effective use of Professional Affairs resources to enhance product knowledge, clinical expertise, and customer education.
Execute Professional & Academic Affairs and Myopia Management strategies in alignment with commercial objectives and regulatory requirements.
Enhance CooperVision's market position through excellent customer experience, product value, service, and supply reliability.
Ensure effective service delivery from global support functions to meet business needs.
Monitor market trends, competitive activity, industry developments, and emerging technologies to inform strategic decision-making.
Oversee country reporting, business communications, and performance management processes.
Navigate regional, channel, customer, and language complexities across the Canadian market.
Exercise sound business judgment and decision-making authority across the Canadian P&L and associated commercial functions.

Travel Requirements:

Ability to travel domestically and internationally as required.
Regular travel within Canada to support customers, employees, and business operations across multiple provinces.
Travel is expected to represent approximately 30% of working time, depending on business needs.

Qualifications

Knowledge, Skills and Abilities:

Demonstrated executive leadership capability with the ability to inspire, influence, and lead through change.
Strong commercial acumen with expertise in sales, marketing, business development, and strategic planning.
Exceptional interpersonal, communication, negotiation, and influencing skills, with the ability to build credibility and partnerships across all levels of the organization.
Strong financial acumen, including experience interpreting business performance metrics and managing P&L outcomes.
Sound understanding of legal, regulatory, compliance, and governance principles relevant to commercial operations.
Ability to lead through complexity, balance competing priorities, and make effective decisions in a dynamic business environment.
Strategic and customer-focused mindset, with the ability to identify market opportunities and translate insights into business results.

Work Environment:

Fast-paced, results-oriented business environment requiring strategic leadership, sound judgment, and effective decision-making.
Frequent collaboration with employees, customers, and cross-functional stakeholders across Canada and global business functions.
Requires the ability to manage multiple priorities and adapt to evolving business needs.

Experience:

Minimum 15 years of progressive leadership experience across sales, marketing, and commercial operations, including significant senior management responsibility.
Proven track record of building, leading, and growing a business through effective strategy execution, P&L management, and operational excellence.
Demonstrated success leading high-performing teams and delivering sustainable revenue growth, profitability, and market share expansion.
Experience operating within a complex, matrixed, and cross-functional global organization.
Optical industry experience strongly preferred. Experience within the medical device, healthcare, life sciences, or related industry is highly desirable.
Experience with products serving both professional and consumer markets is considered an asset.

Education:

Bachelor's degree in Business, Science, Healthcare, Technical, Optical, or a related discipline required.
MBA or other advanced degree preferred.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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More about this job

Responsibilities

Lead the Canadian business strategy and operations, with accountability for P&L performance, sustainable growth, market share, customer satisfaction, and employee engagement. Direct commercial plans and partnerships while ensuring regulatory compliance, operational alignment, effective customer service, and execution across regional and global teams.

Requirements

Requires a bachelor's degree and at least 15 years of progressive leadership experience across sales, marketing, and commercial operations, including senior management, P&L ownership, and a record of business growth. Strong executive, financial, strategic, communication, and decision-making capabilities are required; optical industry experience is strongly preferred, and an MBA or other advanced degree is preferred.

Skills

Executive Leadership
Strategic Planning
Sales
Marketing
Business Development
P&L Management
Financial Planning
Forecasting
Commercial Negotiation
Regulatory Compliance
Governance
Talent Development
Market Analysis
Customer Experience
Cross-Functional Collaboration
Change Leadership

Visa sponsorship

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Keywords

Annual Operating Plans
Budgets
Forecasting
Long-Range Strategic Planning
P&L Management
Revenue Growth
Profitability
Market Share
Sales
Marketing
Business Development
Commercial Contracts
Regulatory Compliance
Governance
Quality Assurance
Professional Affairs
Academic Affairs
Myopia Management
Supply Chain
Operations
Regulatory Affairs
Research and Development
Demand Forecasting
Customer Experience
Market Analysis
Medical Devices
Contact Lenses
Optical Industry
Talent Development
Employee Engagement

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