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Added 2 mins ago
Customer Retention Specialist
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Full-time
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Copeland

Application Support & Training Specialist – HVAC/R

Brantford, ON, Canada

Pay: Base Salary: CAD $100,000 - $125,000
Job type: Full-time
Posting language: English
Posted: Sep 18, 2026

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Original job description

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Job Title: Application Support & Training Specialist – HVAC/R

Location: Brantford, ON

Travel: 30%

Job Summary
If you are a technically skilled HVAC/R professional with a passion for customer support, training, and business development, Copeland has an exciting opportunity for you! Based in our Brantford, ON location, you will support internal and external customers through application engineering, technical support, and the delivery of impactful training programs. This role bridges technical expertise with customer engagement by ensuring Copeland products are applied effectively while advancing industry knowledge through training initiatives.

Key Responsibilities

Application Support

Deliver best-in-class application support to OEMs, wholesalers, contractors, and end users.
Provide detailed technical solutions for product application, performance, and troubleshooting.
Investigate product application and quality issues, identify root causes, and recommend solutions.
Perform and verify compressor inspections, controls, and equipment selections using Copeland tools.
Make technical recommendations, challenge conventional thinking, and support business cases.
Serve as an expert in compression technologies and Copeland products.
Understand customer needs, identify & communicate opportunities

Training Specialist

Deliver annual training calendar aligned with sales, marketing, and technical services objectives.
Create and deliver comprehensive training programs, including multi full-day courses on product, integration, installation, and service training for internal and external audiences.
Ensure training programs remain current, relevant, and measurable through customer feedback and engagement metrics.
Support the Copeland Technical Specialist (CTS) program, including communication and development of graduates.
Travel to customer sites, wholesalers, OEMs, and training facilities across Canada and the U.S. to both deliver training sessions and participate as a trainee in professional development programs.
Understand customer needs, identify and communicate opportunities

Qualifications & Competencies

Strong technical knowledge of refrigeration and air conditioning systems.
Proven ability to develop and deliver engaging technical training programs.
Excellent communication skills in various settings (one-on-one, group, technical, and non-technical).
Ability to anticipate customer needs and problem-solve effectively.
Skilled in building strong internal and external networks.
Commitment to customer experience and continuous improvement.

Education & Experience Requirements

Required:

High School Diploma
5+ years of HVAC/R industry experience.
Certificate of Qualifications 313A (Commercial Refrigeration Mechanic) or currently enrolled in technical college and working toward 313A certification.
Comfortable presenting to technical minded audiences
Experience supporting OEMs, wholesalers, contractors, and end users
Proficiency in Microsoft Office Suite
Must be legally authorized to work in in Canada and travel to the United States without employer sponsorship for business meetings and related activities.

Preferred:

8+ years of HVAC/R industry experience.
CO2 refrigeration experience
Previous experience teaching or delivering technical training strongly preferred.

Compensation, Benefits & Perks

Base Salary: CAD $100,000 - $125,000

100% employer-paid health, dental, and vision premiums
Defined Contribution Pension Plan with company contributions
Health Care Spending Account (HCSA)
Paid vacation and disability coverage
Hybrid work arrangement following onboarding
Flexible travel scheduling based on business needs
Opportunity to leverage HVAC/R expertise in a less physically demanding role focused on technical leadership, training, and customer engagement

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future - for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this purpose to life while competing and leading in a global economy. Our training programs focus on end-to-end development, from onboarding through senior leadership.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, defined contribution pension plan and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.

Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have an accommodation need, please contact Human Resources or Accessibility.Canada@Copeland.com to make appropriate arrangements. 

No calls or agency requests please.

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More about this job

Responsibilities

The specialist will provide expert technical support and application engineering for HVAC/R products to internal and external customers. Additionally, they will design and deliver comprehensive training programs to enhance industry knowledge and product integration.

Requirements

Candidates must have at least 5 years of HVAC/R industry experience and a Certificate of Qualifications 313A or be working toward it. Proficiency in Microsoft Office and the ability to travel to the U.S. and across Canada are required.

Skills

HVAC/R systems
Technical support
Training delivery
Application engineering
Troubleshooting
Customer engagement
Compression technologies
CO2 refrigeration
Product installation
Business development
Microsoft Office Suite
Technical presentation

Benefits

Health insurance
Dental insurance
Vision insurance
Health care spending account
Paid vacation
Disability coverage
Paid parental leave
Holiday leave

Visa sponsorship

Not detected in the job text

Keywords

HVAC/R
Refrigeration
Air conditioning
Compressor
OEM
Wholesalers
Contractors
313A Certification
Technical training
Sustainability
Cold chain
Controls
Monitoring solutions
Application engineering
Troubleshooting
CO2 refrigeration
Microsoft Office
Customer support
Business development
Technical leadership

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