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Added 1 hour ago
LC
Outbound Sales Development Representative - Retail
Lightspeed Commerce
Toronto, ON
- Full-time
…growth by generating and qualifying leads for SMB and mid-market retail clients, acting as the first point of contact and helping empower…
Added 2 hours ago
SD
Assistant Front Store Manager
Shoppers Drug Mart
North Vancouver, BC
- Full-time
Experience in retail store operations, including merchandising, cash handling, and inventory management.
Added 4 hours ago
SD
Pharmacist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Mississauga, ON
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 4 hours ago
SI
Store Manager
SNDL Inc.
St. Albert, AB · Inglewood, ON · ACE Liquor Discounter Inglewood
- Full-time
…through our doors. This is a great opportunity for an experienced retail leader who thrives in a fast-paced environment and enjoys building strong, high-performing…
Added 4 hours ago
N
Department Manager, General Merchandise
Northern/NorthMart
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
The Northern/NorthMart stores currently have exciting opportunities for full-time, permanent employment in retail stores across the North. This is an excellent opportunity to join a team…
Added 4 hours ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Brockville, ON
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 5 hours ago
RP
Event Assistant
Roylo Partners
Vancouver, BC
- Full-time
We are hiring an Events Assistant to join our expanding team in Vancouver. This full-time event operations job is ideal for candidates seeking an entry-level position with genuine career…
Added 5 hours ago
LC
Grocery Department Manager
Loblaw Companies Limited
Lloydminster, AB
- Full-time
Knowledge of retail operations, including merchandising, inventory management, and customer service
Added 7 hours ago
SD
Pharmacist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Ottawa, ON
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 8 hours ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 8 hours ago
Director of Health, Safety & Environment
Clutch Technologies Inc.
Mississauga, ON
Clutch is hiring its first Director of Health, Safety & Environment to build and lead a best-in-class HSE function for a high-growth, multi-site production and logistics business. You will…
Added 8 hours ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
St. Catharines, ON
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 8 hours ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 8 hours ago
EL
Assistant Manager Assistant Store Manager MAC RICHMOND
Estée Lauder Companies
Richmond, BC
- Full-time
Candidates should have proven supervisory, coaching and retail operations skills gained in a fast paced retail environment. If you are an ambitious and high performing self-starter with a…
Added 8 hours ago
SC
shift supervisor - Store# 04674, WELLINGTON & COMMISSIONERS - D/T
Starbucks Coffee Company
London, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 9 hours ago
WC
Customer Service Manager
Walmart Canada
Grand Falls-Windsor, NL
- $15 CAD / hour
- Full-time
…build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive…
Added 9 hours ago
C
Assistant Directeur - Cinéma Capitol St-Jean
Cineplex
Saint-Jean-sur-Richelieu, QC · GLX Cinecapitol
- Part-time
You have demonstrated ability to lead a team during high volume business periods in multiple departments.
Added 9 hours ago
NW
Customer Service Lead
NOBL Wheels
Cumberland, BC
- Full-time
We are seeking a Customer Service Lead with strong operational execution, people-first leadership, and a modern systems mindset. You will guide our customer service function by supervising…
Added 9 hours ago
LO
Warehouse Associate Part-Time
Lowe OPCO Inc
Edmonton, AB
- Part-time
…customers. Our mission is to empower our teams, streamline operations, and foster sustainable growth through strategic sourcing and effective supply chain management, all while keeping the…
Added 9 hours ago
General Manager
Hollywood Bowl Group
Toronto, ON
Within our fast-paced, dynamic world, General Managers coach, lead, motivate and inspire team to deliver outstanding service that delights our guests and keeps them coming back for more.
Added 9 hours ago
General Manager
Hollywood Bowl Group
Waterloo, ON
Within our fast-paced, dynamic world, General Managers coach, lead, motivate and inspire team to deliver outstanding service that delights our guests and keeps them coming back for more.
Added 9 hours ago
CC
Director of Business Development, Sports and Entertainment
Compass Canada
Mississauga, ON · Toronto, ON · ON
- Full-time
…partners to develop customized foodservice, premium hospitality, retail, and guest experience strategies that elevate the fan journey and create long-term…
Added 9 hours ago
CC
Regional Retail Marketing Manager
Compass Canada
Toronto, ON
- Full-time
As a Regional Retail Marketing Manager, you will be a hands-on field leader responsible for driving Same Store Sales (SSS) growth across a portfolio of key accounts within Food Service and…
Added 9 hours ago
CC
Regional Operations Controller
Compass Canada
ON · Mississauga, ON
- Full-time
Now, if you were to come on board as our Regional Operations Controller, we would ask you to do the following for us:
Added 10 hours ago
WC
(CAN) Customer Service Manager
Walmart Canada
AB · Edmonton, AB
- $15 CAD / hour
- Full-time
…build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive…

Copeland

Field Service Manager (HVACR)

Brantford, ON, Canada

Base Salary: $120,000 - 150,000 CAD · Full-time

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Job details

Pay: Base Salary: $120,000 - 150,000 CAD
Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

Original job description

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Field Service Manager, Canada

Lead the Future of Sustainable Refrigeration

At Copeland, we are shaping the future of climate technologies through innovative refrigeration, controls, and facility management solutions. As a trusted partner to grocery retailers, cold storage operators, contractors, and end users, our technologies help improve sustainability, efficiency, and operational performance across North America.

We are seeking an experienced and dynamic Field Service Manager, to lead our Canadian Field Service organization. This leadership role is responsible for driving operational excellence, developing high-performing technical teams, supporting strategic customer relationships, and ensuring exceptional service delivery across our refrigeration and controls portfolio.

This is an exciting opportunity for a proven leader with deep HVACR or commercial refrigeration experience who is passionate about customer success, employee development, and growing service operations in a rapidly evolving industry.

Position Summary

The Field Service Manager is responsible for the leadership, performance, and development of Copeland Canada's Field Service team. This individual will oversee service delivery, technical support resources, customer engagement, workforce planning, safety compliance, and financial performance across Canada.

Working closely with Sales, Technical Services, Contractors, Key Accounts, and Customers, the successful candidate will ensure that field operations support company growth objectives while maintaining the highest standards of safety, quality, responsiveness, and customer satisfaction.

Key Responsibilities

Leadership & Team Development

Lead and develop a national team of Field Service Technicians and Technical Specialists.
Establish performance expectations and accountability measures aligned with company objectives.
Coach, mentor, and develop employees to support career growth and succession planning.
Foster a culture of collaboration, innovation, safety, and continuous improvement.
Manage recruitment, onboarding, performance reviews, and employee engagement initiatives.

Service Operations Management

Oversee day-to-day field service operations across Canada.
Ensure timely and effective support of customer installations, startups, commissioning, troubleshooting, and emergency service activities.
Drive service efficiency through effective scheduling, resource allocation, workload balancing, and capacity planning.
Develop operational strategies to improve response times and customer satisfaction.
Monitor and report on service metrics, utilization, productivity, and performance trends.

Customer & Contractor Engagement

Build and maintain strong relationships with major contractors, retailers, consultants, and end users.
Act as an escalation point for critical customer and technical issues.
Support strategic accounts through proactive service planning and relationship management.
Collaborate with sales teams to identify service growth opportunities and strengthen customer partnerships.

Technical Leadership

Provide leadership and guidance on refrigeration controls, CO₂ systems, electronic controllers, monitoring solutions, and integrated facility management technologies.
Support field teams with complex technical troubleshooting and problem resolution.
Work closely with Engineering, Product Management, and Technical Support teams to resolve customer issues and communicate field feedback.
Ensure consistent execution of technical standards and best practices.

Financial & Business Management

Manage departmental budgets and resources.
Monitor service revenues, costs, utilization rates, and profitability.
Identify opportunities to expand service offerings and increase customer value.
Support forecasting and workforce planning activities to align resources with future demand.

Safety & Compliance

Promote and maintain a strong safety culture throughout the organization.
Ensure compliance with all company policies, regulatory requirements, and industry standards.
Lead safety initiatives, training programs, and continuous improvement efforts.
Maintain a focus on risk mitigation and operational excellence.

Qualifications

Required

Bachelor's Degree, Diploma, or equivalent combination of education and industry experience.
Minimum 7 years of experience within commercial refrigeration, HVACR, controls, or related technical industries.
Minimum 3 years of people leadership experience managing technical service teams.
Strong understanding of commercial refrigeration systems, controls, commissioning, and troubleshooting.
Demonstrated experience leading customer-facing service organizations.
Excellent leadership, communication, and relationship-building skills.
Strong business acumen with experience managing budgets, workforce planning, and operational performance.
Ability and authorization to work travel across Canada as required - sponsorship will not be provided for this opportunity.

Preferred

Experience with CO₂ refrigeration systems and modern supermarket refrigeration technologies.
Experience supporting national retail or grocery customers.
Familiarity with electronic controls, enterprise management systems, and facility management platforms.
Project management experience.
Bilingual (English/French) is considered an asset.

What Success Looks Like

In this role, you will:

Build a highly engaged, high-performing field service organization.
Strengthen relationships with Canada's largest refrigeration contractors and retail customers.
Improve service responsiveness, efficiency, and customer satisfaction.
Support growth in Copeland's services business across refrigeration controls, monitoring, and sustainable refrigeration technologies.
Create a culture that prioritizes employee development, teamwork, accountability, and safety.

Compensation, Benefits & Perks

Base Salary: $120,000 - 150,000 CAD
100% employer-paid health, dental, and vision premiums
Health Care Spending Account (HCSA)
Defined Contribution Pension Plan with company contributions
Paid Vacation
Hybrid work arrangement following onboarding

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future - for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this purpose to life while competing and leading in a global economy. Our training programs focus on end-to-end development, from onboarding through senior leadership.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, defined contribution pension plan and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.

Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have an accommodation need, please contact Human Resources or Accessibility.Canada@Copeland.com to make appropriate arrangements. 

No calls or agency requests please.

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More about this job

Responsibilities

The Field Service Manager will lead and develop a national team of technicians while overseeing service operations, technical support, and customer engagement. They are responsible for driving operational excellence, managing departmental budgets, and ensuring safety compliance across the Canadian refrigeration and controls portfolio.

Requirements

Candidates must have at least 7 years of experience in commercial refrigeration or HVACR, including a minimum of 3 years in a technical leadership role. A Bachelor's degree, diploma, or equivalent industry experience is required, along with strong business acumen and the ability to travel across Canada.

Skills

Field service management
Commercial refrigeration
HVACR
Team leadership
Operational excellence
Technical troubleshooting
Workforce planning
Budget management
Safety compliance
Commissioning
CO2 refrigeration systems
Electronic controls
Facility management
Strategic planning
Coaching and mentoring

Benefits

Health insurance
Dental insurance
Vision insurance
Health care spending account
Paid vacation
Paid parental leave
Holiday leave

Visa sponsorship

Not detected in the job text

Keywords

HVACR
Commercial refrigeration
Field service
Sustainability
Controls
CO2 systems
Facility management
Technical support
Operational excellence
Workforce planning
Budgeting
Safety culture
Customer success
Commissioning
Troubleshooting
Monitoring solutions
Retail
Cold chain
Engineering
Leadership
Project management
Performance metrics
Strategic accounts
Succession planning
Regulatory compliance
Climate technologies
Software
Integration
Field service technicians
Technical specialists

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