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Added 22 mins ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
…value delivery across core Salesforce environments (such as Sales Cloud, Service Cloud, or Experience…
Added 22 mins ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
…value delivery across core Salesforce environments (such as Sales Cloud, Service Cloud, or Experience…
Added 22 mins ago
WC
(CAN) Consumables Associate PT
Walmart Canada
Vancouver, BC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 52 mins ago
Sales Associate-Retail
Roots
Vancouver, BC
We are currently hiring for a Sales Associate. Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to…
Added 52 mins ago
FOH Management - Assistant Manager
Northland Properties
Sherwood Park, AB
…experiences for our guests, from handcrafted dishes to flawless table service, focused on excellence in every…
Added 52 mins ago
Business Development Manager, Ontario - Maintenance Industry
United Services Group
Ajax, ON · Brampton, ON · Guelph, ON · Kitchener, ON · Mississauga, ON · Toronto, ON
…will collaborate with the National Key Account Managers, our sales operations and marketing functions to realize sales goals. Travel is required throughout Western Canada and to head…
Added 52 mins ago
Customer Success Specialist
West Coast Reduction Ltd.
Vancouver, BC
Maintain close day-to-day collaboration with the Regional Manager of Redux Services, Beyond Oil Sales Representatives and WCRL operations teams
Added 52 mins ago
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(CAN) Part-Time Over-the-Counter Associate
Walmart
Stratford, ON
- Part-time
…assigned area, performs tasks delegated by the OTC Department Manager or Pharmacy Manager and maintains modular and feature presentation, while maintaining exemplary customer service by…
Added 52 mins ago
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Brand Advocate East
Acosta
Vancouver, BC
- Full-time
…and associates. Associates primary responsibility is to drive sales for our client through merchandising excellence. The Brand Advocate reports directly to the National Field…
Added 1 hour ago
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Assistant Store Manager - West Edmonton Mall
Knix
AB · Edmonton, AB
- $55,000 to $60,000 CAD / year
- Full-time
As an Assistant Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 1 hour ago
Overnight Shift Lead
McDonald's
Calgary, AB
While previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative as a manager is always helpful and…
Added 1 hour ago
Overnight Shift Manager
McDonald's
Calgary, AB
While previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative as a manager is always helpful and…
Added 1 hour ago
Overnight Shift Lead
McDonald's
Calgary, AB
While previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative as a manager is always helpful and…
Added 1 hour ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Toronto, ON · Leslieville Thrift Store
- Part-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 1 hour ago
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store manager - retail
Mr. lube
Toronto, ON
- Full-time
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 1 hour ago
FOH Management - Assistant Manager
Northland Properties
Sherwood Park, AB
…experiences for our guests, from handcrafted dishes to flawless table service, focused on excellence in every…
Added 1 hour ago
Sales Associate-Retail
Roots
Barrie, ON
We are currently hiring for a Sales Associate. Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to…
Added 1 hour ago
DoubleTree By Hilton West Kelowna - Food & Beverage Manager
Days Hospitality Limited Careers
West Kelowna, BC
The Food & Beverage Manager professionally represents the establishment through the creation of a value based workplace environment where team mates and guests are treated in a fair,…
Added 2 hours ago
NF
Apparel Department Manager Part Time Day
No Frills
Warman, SK
- Part-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 2 hours ago
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Sales Associate
Claire's
Belleville, ON
- $17 USD / hour
- Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 2 hours ago
TA
SALES LEAD - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Dieppe, NB
- Part-time
Reporting to the Store Manager, the Part-Time Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates,…
Added 2 hours ago
OR
Samsung Sales Associate - Bramalea City Centre - Part-Time
OSL Retail Services Inc
Brampton, ON
- Part-time
- Other
Here’s where you come in…You’re part tech guru and part sales ninja. You’re hungry to sell and all about awesome customer service. Of course, you’ll be asked to meet business objectives,…
Added 2 hours ago
NF
Front End Department Manager Full Time Day
No Frills
Okotoks, AB
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 3 hours ago
MAC Key Holder - Part Time -Quartier Dix-30, Brossard, QC
Estée Lauder Companies
Brossard, QC
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 3 hours ago
Team Lead-Retail
Roots
Toronto, ON
At Roots, our Team Leads are brand ambassadors who set the tone on the sales floor every shift. Reporting to the Store Manager, you’ll lead by example, coach teammates in the moment, and…

Copeland

Field Service Manager (HVACR)

Brantford, ON, Canada

Base Salary: $120,000 - 150,000 CAD · Full-time

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Job details

Pay: Base Salary: $120,000 - 150,000 CAD
Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

Original job description

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Field Service Manager, Canada

Lead the Future of Sustainable Refrigeration

At Copeland, we are shaping the future of climate technologies through innovative refrigeration, controls, and facility management solutions. As a trusted partner to grocery retailers, cold storage operators, contractors, and end users, our technologies help improve sustainability, efficiency, and operational performance across North America.

We are seeking an experienced and dynamic Field Service Manager, to lead our Canadian Field Service organization. This leadership role is responsible for driving operational excellence, developing high-performing technical teams, supporting strategic customer relationships, and ensuring exceptional service delivery across our refrigeration and controls portfolio.

This is an exciting opportunity for a proven leader with deep HVACR or commercial refrigeration experience who is passionate about customer success, employee development, and growing service operations in a rapidly evolving industry.

Position Summary

The Field Service Manager is responsible for the leadership, performance, and development of Copeland Canada's Field Service team. This individual will oversee service delivery, technical support resources, customer engagement, workforce planning, safety compliance, and financial performance across Canada.

Working closely with Sales, Technical Services, Contractors, Key Accounts, and Customers, the successful candidate will ensure that field operations support company growth objectives while maintaining the highest standards of safety, quality, responsiveness, and customer satisfaction.

Key Responsibilities

Leadership & Team Development

Lead and develop a national team of Field Service Technicians and Technical Specialists.
Establish performance expectations and accountability measures aligned with company objectives.
Coach, mentor, and develop employees to support career growth and succession planning.
Foster a culture of collaboration, innovation, safety, and continuous improvement.
Manage recruitment, onboarding, performance reviews, and employee engagement initiatives.

Service Operations Management

Oversee day-to-day field service operations across Canada.
Ensure timely and effective support of customer installations, startups, commissioning, troubleshooting, and emergency service activities.
Drive service efficiency through effective scheduling, resource allocation, workload balancing, and capacity planning.
Develop operational strategies to improve response times and customer satisfaction.
Monitor and report on service metrics, utilization, productivity, and performance trends.

Customer & Contractor Engagement

Build and maintain strong relationships with major contractors, retailers, consultants, and end users.
Act as an escalation point for critical customer and technical issues.
Support strategic accounts through proactive service planning and relationship management.
Collaborate with sales teams to identify service growth opportunities and strengthen customer partnerships.

Technical Leadership

Provide leadership and guidance on refrigeration controls, CO₂ systems, electronic controllers, monitoring solutions, and integrated facility management technologies.
Support field teams with complex technical troubleshooting and problem resolution.
Work closely with Engineering, Product Management, and Technical Support teams to resolve customer issues and communicate field feedback.
Ensure consistent execution of technical standards and best practices.

Financial & Business Management

Manage departmental budgets and resources.
Monitor service revenues, costs, utilization rates, and profitability.
Identify opportunities to expand service offerings and increase customer value.
Support forecasting and workforce planning activities to align resources with future demand.

Safety & Compliance

Promote and maintain a strong safety culture throughout the organization.
Ensure compliance with all company policies, regulatory requirements, and industry standards.
Lead safety initiatives, training programs, and continuous improvement efforts.
Maintain a focus on risk mitigation and operational excellence.

Qualifications

Required

Bachelor's Degree, Diploma, or equivalent combination of education and industry experience.
Minimum 7 years of experience within commercial refrigeration, HVACR, controls, or related technical industries.
Minimum 3 years of people leadership experience managing technical service teams.
Strong understanding of commercial refrigeration systems, controls, commissioning, and troubleshooting.
Demonstrated experience leading customer-facing service organizations.
Excellent leadership, communication, and relationship-building skills.
Strong business acumen with experience managing budgets, workforce planning, and operational performance.
Ability and authorization to work travel across Canada as required - sponsorship will not be provided for this opportunity.

Preferred

Experience with CO₂ refrigeration systems and modern supermarket refrigeration technologies.
Experience supporting national retail or grocery customers.
Familiarity with electronic controls, enterprise management systems, and facility management platforms.
Project management experience.
Bilingual (English/French) is considered an asset.

What Success Looks Like

In this role, you will:

Build a highly engaged, high-performing field service organization.
Strengthen relationships with Canada's largest refrigeration contractors and retail customers.
Improve service responsiveness, efficiency, and customer satisfaction.
Support growth in Copeland's services business across refrigeration controls, monitoring, and sustainable refrigeration technologies.
Create a culture that prioritizes employee development, teamwork, accountability, and safety.

Compensation, Benefits & Perks

Base Salary: $120,000 - 150,000 CAD
100% employer-paid health, dental, and vision premiums
Health Care Spending Account (HCSA)
Defined Contribution Pension Plan with company contributions
Paid Vacation
Hybrid work arrangement following onboarding

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future - for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this purpose to life while competing and leading in a global economy. Our training programs focus on end-to-end development, from onboarding through senior leadership.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, defined contribution pension plan and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.

Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have an accommodation need, please contact Human Resources or Accessibility.Canada@Copeland.com to make appropriate arrangements. 

No calls or agency requests please.

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More about this job

Responsibilities

The Field Service Manager will lead and develop a national team of technicians while overseeing service operations, technical support, and customer engagement. They are responsible for driving operational excellence, managing departmental budgets, and ensuring safety compliance across the Canadian refrigeration and controls portfolio.

Requirements

Candidates must have at least 7 years of experience in commercial refrigeration or HVACR, including a minimum of 3 years in a technical leadership role. A Bachelor's degree, diploma, or equivalent industry experience is required, along with strong business acumen and the ability to travel across Canada.

Skills

Field service management
Commercial refrigeration
HVACR
Team leadership
Operational excellence
Technical troubleshooting
Workforce planning
Budget management
Safety compliance
Commissioning
CO2 refrigeration systems
Electronic controls
Facility management
Strategic planning
Coaching and mentoring

Benefits

Health insurance
Dental insurance
Vision insurance
Health care spending account
Paid vacation
Paid parental leave
Holiday leave

Visa sponsorship

Not detected in the job text

Keywords

HVACR
Commercial refrigeration
Field service
Sustainability
Controls
CO2 systems
Facility management
Technical support
Operational excellence
Workforce planning
Budgeting
Safety culture
Customer success
Commissioning
Troubleshooting
Monitoring solutions
Retail
Cold chain
Engineering
Leadership
Project management
Performance metrics
Strategic accounts
Succession planning
Regulatory compliance
Climate technologies
Software
Integration
Field service technicians
Technical specialists

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