Operations Analyst

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Position Summary

The Operations Analyst will support business transformation initiatives at Copeland's Canadian headquarters by analyzing operational processes, identifying improvement opportunities, and leading structured change management activities that drive successful adoption of new systems, processes, and ways of working. This role works with Supply Chain, Finance, IT, Sales and Business Leadership teams to improve performance, minimize disruption, and ensure sustainable business outcomes.

Key Responsibilities

Business Analysis & Operational Improvement

• Analyze operational processes, workflows, and performance metrics to identify opportunities for improvement.
• Gather, document, and validate business requirements for operational initiatives and transformation projects.
• Develop business cases, process maps, and operational impact assessments.
• Track KPIs related to service, quality, productivity, inventory, cost, and customer performance.
• Perform root cause analysis and recommend corrective actions.
• Support continuous improvement initiatives using Lean, Six Sigma, and operational excellence methodologies

Change Management

• Develop and execute change management strategies aligned with project objectives.
• Conduct stakeholder analysis and organizational impact assessments.
• Create communication, engagement, and training plans to support organizational readiness.
• Partner with leaders and managers to build understanding, alignment, and sponsorship for change initiatives.
• Identify and manage resistance to change and implement mitigation strategies.
• Monitor adoption metrics and recommend actions to improve engagement and sustain results.

Project & Transformation Support

• Support cross-functional transformation projects from planning through implementation.
• Coordinate project activities, milestones, risks, and action plans.
• Facilitate workshops and working sessions to gather requirements and align stakeholders.
• Track project performance and provide reporting to leadership teams.
• Ensure operational readiness prior to deployment of new processes or systems.

Required Qualifications

• Bachelor's degree in Business, Supply Chain, Operations Management, Engineering, Finance, Information Systems, or equivalent experience.
• 3-5 years of experience in business analysis, operations, supply chain, continuous improvement, project management, or change management.
• Experience leading or supporting organizational change initiatives.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Excel, Power BI, and Microsoft Office Suite.
• Experience with ERP systems such as Oracle, SAP, JD Edwards, or similar platforms.
• Excellent communication, facilitation, and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Authorization to work in Canada without sponsorship now or in the future. Sponsorship will not be provided for this opportunity.

Preferred Qualifications

• Certification in Change Management (Prosci, ACMP, or equivalent).
• Lean Six Sigma Green Belt or higher.
• Experience in manufacturing, warehouse, distribution, or supply chain operations.
• Project Management certification (PMP, CAPM, Agile, Scrum).
• Experience developing training, communications, and adoption programs.

Success Measures

• Successful implementation and adoption of operational changes.
• Improvement in operational KPIs such as productivity, quality, cost, inventory, and service levels.
• Stakeholder readiness and engagement scores.
• Achievement of project milestones and business benefits.
• Reduction in process waste and operational inefficiencies.
• Sustained compliance with new processes and standards

Compensation, Benefits & Perks

Salary: CAD $55,000 - 75,000

• 100% employer-paid health, dental, and vision premiums
• Defined Contribution Pension Plan with company contributions
• Health Care Spending Account (HCSA)
• Paid vacation and disability coverage
• Hybrid work flexibility following onboarding

Our Commitment to Our People 

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future - for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this purpose to life while competing and leading in a global economy. Our training programs focus on end-to-end development, from onboarding through senior leadership.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, defined contribution pension plan and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.

Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer 

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have an accommodation need, please contact Human Resources or Accessibility.Canada@Copeland.com to make appropriate arrangements.  

No calls or agency requests please.