Inside Sales & Operations Specialist
- London, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Job Summary
Serve as a facilitator to the sales process that may generate new sales opportunities or upsell via phone, email, or other electronic communication. Oversee responses to customer order and quotation requests for all levels of accounts received via outside salespersons, telephone, e-mail, and written and faxed correspondence. May directly or indirectly support outside sales.
Major Tasks, Responsibilities And Key Accountabilities
Serve as a facilitator to the sales process that may generate new sales opportunities or upsell via phone, email, or other electronic communication. Oversee responses to customer order and quotation requests for all levels of accounts received via outside salespersons, telephone, e-mail, and written and faxed correspondence. May directly or indirectly support outside sales.
Major Tasks, Responsibilities And Key Accountabilities
- Facilitates the sales process through project management, tracking open sales orders, issue resolution, and overall customer service and support.
- Prospects for new sales opportunities via outbound calling and emailing.
- Provides product pricing by consulting the pricing matrix, as well as other complex tables, to determine the appropriate price. Develops code directives for certain products while maintaining target margin goals.
- Procures and maintains inventory; monitors to ensure proper inventory turns.
- Ensures timely shipment of materials and customer satisfaction.
- Works at the sales counter to serve in-store customers as assigned. Contributes to add-on sales by maintaining a high level of product knowledge. Handles customer inquiries and problem resolution when an outside salesperson is not available.
- Performs estimating, take-off, and proposal duties as necessary.
- May be asked to assist warehouse staff with pulling and preparing orders for shipment, as well as receiving, verifying, staging and stocking all incoming materials.
- Minimum 2 to 5 years of experience selling in an inside sales environment and demonstrated success working with customers.
- Experience with inventory sales.
- Associate degree preferred.
- Strong computer skills desired.
- Forklift Certification Preferred
More about this job
Responsibilities
Facilitates the sales process by managing orders, prospecting for new opportunities, and providing product pricing and quotations. Oversees inventory procurement and provides direct support to customers both in-store and via electronic communication.
Requirements
Requires 2 to 5 years of inside sales experience and a preference for an associate degree. Strong computer skills and a forklift certification are desired.
Skills
- Inside Sales
- Project Management
- Customer Service
- Outbound Calling
- Pricing Analysis
- Inventory Management
- Estimating
- Proposal Development
- Order Tracking
- Issue Resolution
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Customer Service & Support
- Logistics
- Retail
Keywords
- Inside Sales
- Wholesale
- Inventory Sales
- Pricing Matrix
- Margin Goals
- Take-off
- Forklift Certification
- Project Management
- Customer Support
- Order Fulfillment