Jobs in Canada

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Added 2 months ago
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Business Development Representative (Fire Protection) - Vancouver, BC
Victaulic
Surrey, BC · Vancouver, BC · British Columbia
- Full-time
…solutions, and services, including couplings, valves, fittings, and engineering design support. Notable projects include the Hoover Dam, World Trade Center Complex, Eiffel Tower, Shanghai…
Added 2 months ago
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Concepteur(trice) logiciel II
EXFO
Montreal, QC · Quebec, QC
- Full-time
Added 2 months ago
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Digital Operations, Senior Associate
Pwc Canada
Ottawa, ON · Toronto, Ontario
- Full-time
Degree in operations, industrial/systems engineering, computer science, or a closely related quantitative field.
Added 2 months ago
Instrumentation and Control Technician (Water Operations)
Region of Waterloo
Kitchener, ON
Must have valid Certificate of Qualification as an Industrial Instrument Mechanic or obtain within five years of date of hire · Must hold current emergency first aid certification (or attain post-hire)
Added 2 months ago
Sr Platform Specialist
Rogers Communications
Calgary, AB
After business hours or evening or weekend shifts of work may be required as patching is often completed after hours for systems/servers.
Added 2 months ago
CI
AI Enginering Technical Lead (Permanent)
CoreFactor Inc.
Toronto, ON
- Full-time
CoreFactor is searching for an AI Engineering Technical Lead on a permanent/full-time basis for a client in the GTA.
Added 2 months ago
Test Engineer Senior
Acuity Inc.
Brossard, QC
Lab Setup: Build and wire the necessary test benches and installations for embedded systems.
Added 2 months ago
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Developer Relations Manager, Higher Education and Research - Foundational AI
NVIDIA
Toronto, ON · Canada, Toronto
- Full-time
We are seeking a mission-driven Developer Relations Manager focused on Foundational AI Research to engage leading academic labs advancing the next generation of AI models, systems, and…
Added 2 months ago
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Manager, Geotechnical and Geology, Red Chris Block Cave
Newmont Mining Corporation
Dease Lake 9, BC
- Full-time
…infrastructure, and opportunities to implement world-class systems and…
Added 2 months ago
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Technical Program Manager
Ecolab Inc.
Calgary, AB
- Full-time
5+ years in technical program management, product development, systems engineering, or NPI execution for complex engineered products.
Added 2 months ago
EI
Control Systems Engineer
Ecolab Inc.
Calgary, AB
- Full-time
Experience: Minimum of 7 years of experience in control systems engineering, with a focus on system design, integration, and optimization.
Added 2 months ago
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Sr Engineer
Vale
Canada
- Full-time
As a senior member of the Central Engineering team, the Senior Electrical Engineer will provide technical expertise on electrical and control systems within Vale’s Manitoba Operations. The…
Added 2 months ago
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Senior Electro-Mechanical Technician
ACME Group
Montreal, QC · Mont-Royal, Quebec
- Full-time
Make adjustments to assemblies, electrical systems and components as required to meet engineering and manufacturing specifications.
Added 2 months ago
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Industrial Designer, Development Engineering
WhiteWater West-
Richmond, BC
- Full-time
Position Industrial Designer, Development Engineering
Added 2 months ago
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Intermediate/Senior Structural Engineer
Williams Engineering Canada Inc
Edmonton, AB
- Full-time
The structural team in Edmonton is looking for a professional structural engineer with experience in consulting engineering specifically related to building design. Here at Williams…
Added 2 months ago
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Satellite Electrical Propulsion Systems Engineer for Fastwater Staffing
HIKINEX
Montreal, QC
- Contract
B.Sc. in Electrical Engineering, Aerospace, or Physics with 8+ years of electrical propulsion engineering experience on LEO/MEO platforms.
Added 2 months ago
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Satellite Command & Data‑Handling (C&DH) System Engineer for Fastwater Staffing
HIKINEX
Montreal, QC
- Contract
Coordinate with the TT&C/PDT engineering and Ground Segment ICDs to ensure end‑to‑end data integrity.
Added 2 months ago
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Senior Project Manager - Noise and Vibration
AtkinsRéalis
Toronto, ON
- Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together,…
Added 3 months ago
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Leader Industriel, Sécurisation des composants majeurs / Industrial Leader, Securing Major Components
Airbus Aircraft
Montreal, QC
- Full-time
Added 3 months ago
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Gestionnaire de projet en ingénierie / Project Manager, Engineering
Airbus Aircraft
Montreal, QC
- Full-time
Do you have experience in Project Management and Product Development, have you worked in an Engineering team in Aerospace and would you like to progress and develop new skills? Then this…
Added 3 months ago
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Intermediate Water Quality Modeller
WSP in Canada
Calgary, AB
- Full-time
With an unmatched breadth and depth of engineering, advisory and science‑based expertise, our global minds unite to power local solutions.
Added 3 months ago
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Senior Java Developer
CGI
Toronto, ON
- Full-time
Provide technical guidance to Product Teams (Pods) consisting of Software Engineers, Product Owners, Business Systems Analysts, Scrum Masters and of course our QA engineering group.
Added 3 months ago
WI
Intermediate Water Quality Modeller
WSP in Canada
Vancouver, BC
- Full-time
With an unmatched breadth and depth of engineering, advisory and science‑based expertise, our global minds unite to power local solutions.
Added 3 months ago
WI
Intermediate Water Quality Modeller
WSP in Canada
Vancouver, BC
- Full-time
With an unmatched breadth and depth of engineering, advisory and science‑based expertise, our global minds unite to power local solutions.
Added 3 months ago
WI
Intermediate Water Quality Modeller
WSP in Canada
Edmonton, AB
- Full-time
With an unmatched breadth and depth of engineering, advisory and science‑based expertise, our global minds unite to power local solutions.

CoreFactor Inc.

AI Enginering Technical Lead (Permanent)

Toronto, ON, Canada

Full-time

Apply on corefactor.zohorecruit.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 7+ years’ experience working with an enterprise level Contact Center as a platform such as Five9, Google Gemini Enterprise CX, Amazon Connect, or Genesys.
Posting language: English
Posted: Aug 17, 2026

Original job description

CoreFactor is searching for an AI Engineering Technical Lead on a permanent/full-time basis for a client in the GTA.

This position is hybrid and will require the successful incumbent to go into the Toronto office two (2) times per week.

The Opportunity

The Contact Center AI Platform Technical Lead is a hands-on technical leader responsible for designing and delivering comprehensive solutions for various contact centers AI platforms.

This role will lead the solution delivery of CCaaS platform, Google AI applications that compliment contact center operations, and other supporting contact center platforms such as workforce management, and quality monitoring platforms. As a senior technical expert, you will provide hands-on guidance to the development team, set solution standards, and ensure that platform capabilities align with both business and technology strategies. In addition, the role will allow you to drive innovation by conducting proof of concepts (POCs) on new technologies.

What to Expect

Design and implement voice, chat and other digital contact center solutions.
Design and implement generative AI solutions that bring automation and efficiencies to contact center
Plan, document, and support the configuration of contact center supporting solutions
Identify opportunities using CCaaS changes, Generative AI or automation to improve call center metrics, such as handle time, wait times, and containment.
Lead the integration design efforts for GenAI solutions for contact center.
Serve as a hands-on technical lead in designing and implementing complex contact center solutions.
Mentor and guide the development team, promoting a collaborative, hands-on technical culture.
Engage with various business and technology stakeholders to translate complex business requirements into scalable solutions.
Oversee the delivery of complex contact center solutions from concept through implementation, ensuring high-quality, scalable, and secure solutions.

Requirements

Education: Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
7+ years’ experience working with an enterprise level Contact Center as a platform such as Five9, Google Gemini Enterprise CX, Amazon Connect, or Genesys.
Experience with CTI integration with Salesforce or other commercially available CRM systems
Experience in passing context from IVR and chat to the agent as part of designing omnichannel contact center platform.
Experience in designing and building chatbot and/or voicebot leveraging generative AI cloud solutions such Google Dialogflow or Amazon Lex.
Strong understanding in ways to integrate PCI compliance in contact center use cases.
Strong proficiency in Java, Python and Node.js for backend service integration with CCaaS or AI applications.
Understanding of API security standards (OAuth, JWT), and RESTful/GraphQL services.

Apply on corefactor.zohorecruit.com About employer

More about this job

Responsibilities

The AI Engineering Technical Lead will design and deliver comprehensive contact center AI solutions, including CCaaS platforms and generative AI applications. This role involves mentoring the development team, setting technical standards, and driving innovation through proof of concepts.

Requirements

Candidates must hold a Bachelor’s or Master’s degree in Computer Science or a related field and possess over 7 years of experience with enterprise contact center platforms. Proficiency in backend programming languages like Java, Python, and Node.js, along with experience in CTI and CRM integrations, is required.

Skills

Contact Center Platforms
Generative AI
Google Gemini Enterprise CX
Amazon Connect
Genesys
Five9
CTI Integration
Salesforce
Java
Python
Node.js
API Security
OAuth
JWT
RESTful Services
GraphQL

Visa sponsorship

Not detected in the job text

Keywords

AI Engineering
Technical Lead
Contact Center
CCaaS
Generative AI
Google Gemini
Amazon Connect
Genesys
Five9
CTI
Salesforce
CRM
IVR
Chatbot
Voicebot
Google Dialogflow
Amazon Lex
PCI Compliance
Java
Python
Node.js
API
OAuth
JWT
RESTful
GraphQL
Insurance
Automation
Software Engineering
Cloud Solutions

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Jobs in Canada