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Added 3 months ago
AI
Senior Controls Systems Software Designer
ATS Industrial Automation
Woodbridge, ON
- Full-time
In depth programming in environments mainly using PLC Ladder logic (Rockwell / Siemens platforms), and structured test (i.e. shell scripting, Visual Basic, C#, Python)
Added 3 months ago
C
Senior AI Developer, Agentic AI
CIMA+
Montreal, QC
- Full-time
We're looking for a Senior AI Developer, Agentic AI to design, build, and operate production-grade AI solutions that accelerate productivity, innovation, and decision-making across CIMA+.…
Added 2 months ago
L
Senior Software Automation Engineer
Lumentum
Ottawa, ON · Canada - Ottawa (Bill Leathem)
- Full-time
…photonic solutions power everything from AI and cloud computing to data centers, telecom, and advanced…
Added 2 months ago
W
Senior Software Engineer II - Integrations
Wrapbook
Remote, Canada
- $183,000 to $251,500 CAD / year
- Full-time
- Remote
Strong coding fluency and hands-on experience with modern data/integration tooling (e.g., Dagster, Airbyte, Airflow, dbt, or similar) as well as Python and Rails
Added 2 months ago
Senior Software Engineer (Senior AI Engineer)
Scotiabank
Toronto, ON
You will be a member of the AI Engineering and Labs team focused on designing and implementing innovative, intelligent software solutions across the Bank’s business lines. Your role will be…
Added 3 months ago
T
Spécialiste principal en ingénierie des essais / Senior Test Engineering Specialist
Telesat
Gatineau, QC
- Full-time
Maîtrise de MATLAB, Python ou d’un outil similaire
Added 2 months ago
Intern Software Developer - Montreal - 2027
Squarepoint Capital
Montreal, QC
We have internship opportunities across various teams including; Data Engineering, Risk, Market Data, Quant Development, Frontend and many more...
Added 2 months ago
PF
Senior Test Automation Engineer
PureFacts Financial Solutions
Toronto, ON
- $100,000 to $120,000 CAD / year
We are seeking a highly skilled and self-motivated Senior Test Automation Engineer to join our Quality Engineering team. The ideal candidate will have extensive experience in test…
Added 2 months ago
Director of Engineering, Operations Planning
HelloFresh
Toronto, ON
As a Director of Operations Planning Engineering, you will lead engineering teams (Data Science, Data Engineering, Software Engineering, & Analytics) and Staff Engineers across the mid-term…
Added 2 months ago
E
Concepteur(trice) logiciel II
EXFO
Montreal, QC · Quebec, QC
- Full-time
Expérience de programmation avec plusieurs langages modernes, incluant une exposition à Python, Go et JavaScript/TypeScript.
Added 2 months ago
PC
Digital Operations, Senior Associate
Pwc Canada
Ottawa, ON · Toronto, Ontario
- Full-time
Tools may include Python, R, and SQL; optimization solvers; simulation libraries; and enterprise or cloud data platforms.
Added 2 months ago
CI
AI Enginering Technical Lead (Permanent)
CoreFactor Inc.
Toronto, ON
- Full-time
CoreFactor is searching for an AI Engineering Technical Lead on a permanent/full-time basis for a client in the GTA.
Added 3 months ago
AA
Gestionnaire de projet en ingénierie / Project Manager, Engineering
Airbus Aircraft
Montreal, QC
- Full-time
Forte maîtrise de l'extraction, de l'analyse et de la visualisation de données (Excel/Google Sheets avance, SQL, Python, Qlik, Tableau, Apps Script, MS SQL, etc.);
Added 3 months ago
WI
Intermediate Water Quality Modeller
WSP in Canada
Calgary, AB
- Full-time
Proficiency with data analysis and programming tools including Python, R, MATLAB, or advanced Excel.
Added 3 months ago
WI
Intermediate Water Quality Modeller
WSP in Canada
Vancouver, BC
- Full-time
Proficiency with data analysis and programming tools including Python, R, MATLAB, or advanced Excel.
Added 3 months ago
WI
Intermediate Water Quality Modeller
WSP in Canada
Vancouver, BC
- Full-time
Proficiency with data analysis and programming tools including Python, R, MATLAB, or advanced Excel.
Added 3 months ago
WI
Intermediate Water Quality Modeller
WSP in Canada
Edmonton, AB
- Full-time
Proficiency with data analysis and programming tools including Python, R, MATLAB, or advanced Excel.
Added 3 months ago
KC
Bilingual Senior AWS Platform Engineer
KPMG Canada
Vaughan, ON
- Full-time
Contribute to cloud engineering standards, DevOps practices, platform documentation, and knowledge sharing across the team.
Added 3 months ago
KC
Bilingual Senior AWS Platform Engineer
KPMG Canada
Oakville, ON
- Full-time
Contribute to cloud engineering standards, DevOps practices, platform documentation, and knowledge sharing across the team.
Added 3 months ago
KC
Bilingual Senior AWS Platform Engineer
KPMG Canada
Montreal, QC
- Full-time
Contribute to cloud engineering standards, DevOps practices, platform documentation, and knowledge sharing across the team.
Added 3 months ago
JG
Oracle AI Architect
J&M Group
Toronto, ON
- Full-time
…Implementation: Architect end-to-end pipelines using OCI GenAI services| Data Science platforms| and Autonomous Database.Enterprise Integration: Develop seamless integrations between AI…
Added 3 months ago
P
Senior Software Engineer
Prophix
Toronto, ON · Etobicoke, ON
- Full-time
…meaningfully improve the user experience - applying strong software engineering discipline and industry best practices…
Added 3 months ago
JG
Kafka Administrator
J&M Group
Toronto, ON
- Full-time
Collaborate with application, data engineering, infrastructure, and DevOps teams to onboard and support Kafka-based applications.
Added 2 months ago
A
Cloud Platform - Senior Engineer
Aptiv
Ottawa, ON
- Full-time
…recent 5G milestones including the world’s first successful 5G data session with Verizon and building one of the largest Open RAN networks in the world with…
Added 2 months ago
MS
Data Scientist (NLP Specialist) – Legal and Compliance (Hybrid)
Morgan Stanley
Montreal, QC
- Full-time
We're seeking someone to join our team as a Data Scientist (NLP Specialist) in Non-Financial Risk to develop and deploy advanced AI models using NLP, Machine Learning, and quantitative…

CoreFactor Inc.

AI Enginering Technical Lead (Permanent)

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 7+ years’ experience working with an enterprise level Contact Center as a platform such as Five9, Google Gemini Enterprise CX, Amazon Connect, or Genesys.
Posting language: English
Posted: Aug 17, 2026

Original job description

CoreFactor is searching for an AI Engineering Technical Lead on a permanent/full-time basis for a client in the GTA.

This position is hybrid and will require the successful incumbent to go into the Toronto office two (2) times per week.

The Opportunity

The Contact Center AI Platform Technical Lead is a hands-on technical leader responsible for designing and delivering comprehensive solutions for various contact centers AI platforms.

This role will lead the solution delivery of CCaaS platform, Google AI applications that compliment contact center operations, and other supporting contact center platforms such as workforce management, and quality monitoring platforms. As a senior technical expert, you will provide hands-on guidance to the development team, set solution standards, and ensure that platform capabilities align with both business and technology strategies. In addition, the role will allow you to drive innovation by conducting proof of concepts (POCs) on new technologies.

What to Expect

Design and implement voice, chat and other digital contact center solutions.
Design and implement generative AI solutions that bring automation and efficiencies to contact center
Plan, document, and support the configuration of contact center supporting solutions
Identify opportunities using CCaaS changes, Generative AI or automation to improve call center metrics, such as handle time, wait times, and containment.
Lead the integration design efforts for GenAI solutions for contact center.
Serve as a hands-on technical lead in designing and implementing complex contact center solutions.
Mentor and guide the development team, promoting a collaborative, hands-on technical culture.
Engage with various business and technology stakeholders to translate complex business requirements into scalable solutions.
Oversee the delivery of complex contact center solutions from concept through implementation, ensuring high-quality, scalable, and secure solutions.

Requirements

Education: Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
7+ years’ experience working with an enterprise level Contact Center as a platform such as Five9, Google Gemini Enterprise CX, Amazon Connect, or Genesys.
Experience with CTI integration with Salesforce or other commercially available CRM systems
Experience in passing context from IVR and chat to the agent as part of designing omnichannel contact center platform.
Experience in designing and building chatbot and/or voicebot leveraging generative AI cloud solutions such Google Dialogflow or Amazon Lex.
Strong understanding in ways to integrate PCI compliance in contact center use cases.
Strong proficiency in Java, Python and Node.js for backend service integration with CCaaS or AI applications.
Understanding of API security standards (OAuth, JWT), and RESTful/GraphQL services.

Apply About employer

More about this job

Responsibilities

The AI Engineering Technical Lead will design and deliver comprehensive contact center AI solutions, including CCaaS platforms and generative AI applications. This role involves mentoring the development team, setting technical standards, and driving innovation through proof of concepts.

Requirements

Candidates must hold a Bachelor’s or Master’s degree in Computer Science or a related field and possess over 7 years of experience with enterprise contact center platforms. Proficiency in backend programming languages like Java, Python, and Node.js, along with experience in CTI and CRM integrations, is required.

Skills

Contact Center Platforms
Generative AI
Google Gemini Enterprise CX
Amazon Connect
Genesys
Five9
CTI Integration
Salesforce
Java
Python
Node.js
API Security
OAuth
JWT
RESTful Services
GraphQL

Visa sponsorship

Not detected in the job text

Keywords

AI Engineering
Technical Lead
Contact Center
CCaaS
Generative AI
Google Gemini
Amazon Connect
Genesys
Five9
CTI
Salesforce
CRM
IVR
Chatbot
Voicebot
Google Dialogflow
Amazon Lex
PCI Compliance
Java
Python
Node.js
API
OAuth
JWT
RESTful
GraphQL
Insurance
Automation
Software Engineering
Cloud Solutions

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