What We Need
Corpay is currently looking to hire an Account Executive within our Stored Value Solutions (SVS) division. This position falls under our Client Services line of business and is located in Vancouver, Canada. In this role, you will deliver the highest level of customer service to a portfolio of clients. You will report directly to VP Operations and regularly collaborate with Account Manager/s and other teams/departments.
How We Work
As an Account Executive, Corpay will set you up for success by providing:
- Assigned workspace in the Vancouver office
- Company-issued equipment
- Formal, hands-on training
Role Responsibilities
- Providing Management Information in a clear and concise format to enable weekly/monthly reports/meetings to be completed. High level of attention to detail. Deadlines to be met for every request.
- Undertaking first line support to customers. Provide excellent customer service whilst proactively resolving all queries. Monitor and complete to successful resolution whilst keeping the Account Manager/s appraised.
- Progressing customer enquiries in relation to invoice queries and card production to resolution in a timely manner.
- Documenting all client engagement, issues and actions. Review and analyse data to identify trends and proactively seek long term solutions.
- Working with the Account Manager to ensure all Service Levels Agreements are met to ensure the highest level of customer service.
- Ensuring a collaborative relationship with all internal and external stakeholders.
- Maintaining up-to-date knowledge of SVS’ current product offerings, processes and strong awareness of industry developments/trends.
- Delivering reports training to clients when appropriate.
- Ensuring you actively participate in monthly team meetings.
- Travelling may be required occasionally. Occasionally, position may be required to work outside of normal business hours.
- Performing additional duties and special projects as delegated.
Qualifications & Skills
- Minimum 3+ years customer facing experience with proven track record of outstanding customer service, successful relationship building and development
- Demonstrate excellent interpersonal skills, with an ability to build strong relationships, in person, by phone and e-mail
- Passionate about delivering high client satisfaction with an ability to adapt to different client cultures
- Able to deliver difficult information to clients in a positive, constructive way
- Ability to work alone with minimal assistance
- Business and personal integrity that will reflect favorably on the company both internally and externally
- Strong communication, time management and organisational competencies are necessary to maintain customer satisfaction.
- An ability to multitask will prove vital
- Driven to ‘go to the extra mile’ to deliver the best possible customer service
- Microsoft Office especially advanced Excel proficiency is mandatory
Benefits & Perks
- Comprehensive Benefits Package including, Medical, Dental, Vision and Paramedical benefits, as of day one
- Optional company match RRSP program
- Virtual fitness classes offered company-wide
- Time-off including major holidays, vacation, sick, personal, & volunteer time
- Discounted gym membership rate
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
Pay Transparency
The expected salary range for this position is CAD $55,000 – $60,000, based on the candidate’s work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits (where applicable), may also be provided.
About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.
Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
Learn more about Corpay: https://www.corpay.com
Transparency & Compliance
Equal Opportunity Employer
Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
Use of Artificial Intelligence in Hiring
Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.
Candidate Privacy Notice
For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.
Pay Philosophy
Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.
