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Added 12 mins ago
Lead Hand Supervisor, Housekeeping, C&W
Sanya’k̓ula
Vancouver, BC
Part-time
Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
Added 12 mins ago
Lead Hand Supervisor, Housekeeping, C&W
Provincial Health Services Authority
Vancouver, BC
Part-time
Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
Added 12 mins ago
Operational Service Specialist (Fixed Term Contract)
EZRA
Toronto, ON
Contract
Set up EZRAx programs where there is no Customer Success manager on the account
Added 12 mins ago
Human Resources Manager
Atwell Talent
Abbotsford, BC
$100,000 to $130,000 CAD / year
Full-time
Post-secondary degree in Human Resources or related field or an equivalent level of education and experience is required. CPHR designation preferred.
Added 13 mins ago
Procurement & Contracts Coordinator
Polaryn Solutions Inc.
Dartmouth, NS
Full-time
Ensure compliance with COVE’s policies and procedures, including human resources, safety, and operational standards.
Added 28 mins ago
Building Operator
CROWN PROPERTY MANAGEMENT
Toronto, ON
$55,000 to $65,000 CAD / year
The Building Operator reports to the Operations Manager and will be involved in the day-to-day operations of the building including general maintenance and maintaining mechanical systems…
Added 28 mins ago
Property Maintenance Manager
Kerry's Place Autism Services
Newmarket, ON
$71,214 to $89,037 CAD / year
Full-time
Reviews and adheres to all Policies and Procedures, including Finance & Administration; Services & Supports; Human Resources; Health & Safety; and all others
Added 28 mins ago
Head of People
MineSense
Vancouver, BC
Full-time
…for sustainable growth. You will lead the delivery of People programs and operations across our global organization, ensuring a consistent and exceptional employee experience while…
Added 28 mins ago
Manager Business Travel & Commercial Cards
Scotiabank
Toronto, ON
Manages the success of the global Business Travel and Canada & USA staff Commercial Cards programs by ensuring specific individual goals, plans & initiatives are executed/delivered in…
Added 42 mins ago
Head of People
MineSense Technologies Ltd.
Vancouver, BC
$175,000 to $200,000 CAD / year
Full-time
…for sustainable growth. You will lead the delivery of People programs and operations across our global organization, ensuring a consistent and exceptional employee experience while…
Added 42 mins ago
2627-184 - Student Accessibility Specialist (PS4) - Cumberland Campus
Nova Scotia Community College - NSCC
Springhill, NS
Temporary
Reporting to the Manager, Student Supports, and under the functional guidance of the Manager, Student Accessibility Services, you are accountable for leading accommodation planning and…
Added 42 mins ago
Cleanroom Technician (RPhT)
Royal Drugs
Calgary, AB
Contract
Under the supervision of the Cleanroom Supervisor and under the direction of the Pharmacy Manager and Pharmacists, the Cleanroom Technician is responsible for aseptically preparing sterile…
Added 43 mins ago
Nurse B - Program Development Educator
HealthCareersInSask.ca
Regina, SK
Full-time
…staff, plans, implements, and evaluates education activities/programs as these relate to the care of elderly clients. In collaboration with the Program Services Manager, CNE Supervisor,…
Added 43 mins ago
Nurse B - Clinical Nurse Educator
HealthCareersInSask.ca
Regina, SK
Full-time
Job Description: Under the direction of the Manager, Program Services Continuing Care Education, the Clinical Nurse Educator (CNE) integrates knowledge and skill reflective of the former…
Added 43 mins ago
Director, Investigations
Ombudsman For Banking Services and Investments
Toronto, ON
Full-time
Ensuring that each Manager, Investigations is supported with appropriate resources to effectively manage their teams and accomplish their team objectives, including:
Added 43 mins ago
Talent and Business Operations Manager, Stores
Sephora
Kitchener, ON
As the next Manager of Store Operations and Talent at Sephora, you will lead the people and operational functions of your store. In this key leadership role, you’ll oversee staffing and…
Added 43 mins ago
PROJECT MANAGER TSSS
City of Toronto
Toronto, ON
Reporting to the Manager, Strategic Programs in the Toronto Shelter and Support Services Division, the Project Manager supports the collaboration, coordination and enhancement of systems…
Added 1 hour ago
Technical Training & Development Manager – Aviation
SR Staffing
Montreal, QC
$75,000 to $150,000 CAD / year
Full-time
As an Aviation Technical Training & Development Manager, you will collaborate with various departments to ensure employees receive the necessary training to excel in their roles and…
Added 1 hour ago
HR Coordinator
Aston Carter
Waterloo, ON
Contract
Main responsibilities: HR operations, processing manager changes, drafting employment verification letters, managing the "ask HR" inbox, and providing general guidance on HR policies to…
Added 1 hour ago
Campus Talent Partner
SOTI
Mississauga, ON
Full-time
Reporting to the Senior Manager, Talent Partners, the Talent Partner, Campus will attract, engage, and hire top talent from universities and colleges across Canada and globally. In this…
Added 1 hour ago
Manager, People and Culture
Abiona Centre For Infant & Early Mental Health
Toronto, ON
Full-time
The Manager, People and Culture contributes to the achievement of Abiona Centre’s(the ‘Centre’) mission, vision, strategic directions and objectives by ensuring smooth operation of all…
Added 1 hour ago
Coordinator, Development Programs
Ottawa Senators
Ottawa, ON
Full-time
Other duties as requested by the Manager, Development Programs or Director, Hockey Programs
Added 1 hour ago
Project Management II, BC Mental Health and Substance Use Services - Prince George or Lower Mainland, British Columbia
Provincial Health Services Authority
BC · British Columbia, Canada
Full-time
Reporting to the Director, Clinical Lead, Capital Projects, the Senior Project Manager leads a portfolio of Operational Readiness workstreams for the Prince George Tertiary Mental Health…
Added 1 hour ago
Human Resources Manager
Emond Harnden
Ottawa, ON · Greater Ottawa Metropolitan Area
$95,000 to $115,000 CAD / year
Full-time
Post secondary education in Human Resources, Organizational Development, Business Administration or a related field
Added 1 hour ago
Program Manager Automotive Tier 1 and 2
Tiercon
Hamilton, ON
Full-time
Reporting to the Engineering Manager, the Program Manager would develop and maintain programs from inception through to production.

Corpay

Seasonal Customer Service Shift Lead

Vancouver, BC, Canada

Posting language: English
Posted: Sep 21, 2026

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Applications open in a new tab.

Original job description

What We Need

Corpay is currently looking to hire a Seasonal Customer Service Shift Lead within our Buyatab division. This position falls under our Gift Card line of business and is located in Vancouver, Canada. In this role, you will support and guide the customer service team during shifts by coaching, motivating, and managing escalations from B2C customers in a timely and professional manner. You will report directly to the Customer Service Manager and regularly collaborate with operations, reporting, and client support teams.

How We Work

As a Seasonal Customer Service Shift Lead, Corpay will set you up for success by providing:

Assigned workspace in the Vancouver office
Company-issued equipment
Formal, hands-on training to learn our platforms, processes, and client standards

Role Responsibilities

The responsibilities of the role will include:

Leading, motivating, and coaching team members during shifts
Providing direction and feedback to workers to ensure high-quality service
Managing and resolving day-to-day escalated inquiries from B2C customers
Spotting trends in customer issues and flagging them to management
Assisting with client escalation support when required
Supporting management with monthly reporting tasks
Fostering and maintaining the Buyatab culture and a positive team environment

Qualifications & Skills

Excellent interpersonal communication skills, both written and verbal
Strong attention to detail and accuracy
Skilled in critical thinking and problem-solving with the ability to develop creative solutions
Passionate about providing stellar customer service and professionalism
Fast learner, adept at understanding and articulating new technologies
Proficient in Microsoft Office Suite and internet research
Familiarity with customer support tools and ticketing systems such as JIRA/Confluence, Zendesk, and Slack
Prior experience in a customer-facing role (preferably in a SaaS environment) is an asset but not required

Benefits & Perks

Comprehensive Benefits Package including, Medical, Dental, Vision and Paramedical benefits, as of day one
Optional company match RRSP program
Virtual fitness classes offered company-wide
Time-off including major holidays, vacation, sick, personal, & volunteer time
Discounted gym membership rate
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes

Pay Transparency

The expected hourly for this position is $20 CAN, based on the candidate’s work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits (where applicable), may also be provided.

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.

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More about this job

Responsibilities

The Shift Lead will support and guide the customer service team by coaching, motivating, and managing escalations from B2C customers. They will also assist with monthly reporting and collaborate with various internal departments to ensure high-quality service standards.

Requirements

Candidates should possess strong interpersonal communication skills, critical thinking abilities, and proficiency in customer support tools like Zendesk and JIRA. Prior experience in a customer-facing role, particularly within a SaaS environment, is considered an asset.

Skills

Customer service
Team leadership
Coaching
Conflict resolution
Critical thinking
Problem-solving
Microsoft Office Suite
JIRA
Confluence
Zendesk
Slack
Internet research
Communication skills
SaaS

Benefits

Medical insurance
Dental insurance
Vision insurance
Paramedical benefits
RRSP program
Virtual fitness classes
Paid time off
Paid holidays
Gym membership discount

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Shift Lead
Gift Card
B2C
SaaS
JIRA
Confluence
Zendesk
Slack
Microsoft Office Suite
Reporting
Escalation Management
Coaching
Commercial Payments
Operations

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