About the Opportunity
Our client is a growing, integrated engineering and technical services company serving the Construction Industry across Western Canada. As the business scales, they're looking for a business-minded operator to own client relationships, growth strategy, and the project economics behind a talented technical practice.
This is a role for someone energized by client relationships, account management, and the numbers behind how a project makes money, not by the technical work itself. You'll work alongside a team of technical experts, but the client, the funnel, and the P&L are yours to run.
Responsibilities
- Own the client relationship end to end, from first conversation through project delivery to the next opportunity
- Manage the client services funnel: farming existing accounts for repeat and expanded work, hands-on account management, and long-term customer success
- Lead the business operations side of project delivery: Support engineering in creating proposals; Oversee scheduling and client coordination; Manage contracts and invoicing across active projects; Coordinate resourcing across concurrent projects to keep delivery on track
- Track project-level profitability, watching billing rates and margin project by project
- Build and execute a growth plan with clear targets across one-, three-, and five-year horizons
- Track proposal win/loss data and use it to sharpen how the team pursues and wins new work
- Build lasting relationships with architecture, development, and general contracting firms whose projects already require these services, so this becomes their natural first call rather than a competitor's
- Coordinate with related technical service lines to bring integrated offerings to shared clients
Requirements
- A background in engineering, architecture, construction project management, or technical services operations.
- An engineering degree is a strong asset
- A track record of owning client accounts end to end, not just servicing what lands on your desk
- A genuine appetite for account management and customer success. You should enjoy managing relationships as much as managing project economics
- Comfort with project-level financial tracking: billing rates, margin, and profitability, even if you've never owned a departmental budget
- Experience from construction, general contracting, environmental or materials testing services, or a related technical field is a strong fit
- Based in, or willing to relocate to, the Lower Mainland
What Success Looks Like
Healthy project-level margins across every account, a growing book of client relationships through both farming and new business, and a client base that sees you, not the technical team, as their first call.
