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COS

Store Manager

Montreal, QC, Canada

Pay: Compensation: $74,841- $84,203
Job type: Full-time
Apply by: Mar 30, 2027
Working hours: 40 hours a week
Posting language: English
Posted: Oct 1, 2026

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Original job description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Job Description

As the Store Manager, you’ll take full ownership of your store’s performance, with a strong focus on creating exceptional customer experiences that drive both sales and profitability. Your leadership will be the heartbeat of the store - guiding, inspiring, and empowering your team to deliver operational excellence and outstanding service.

By balancing front-of-house energy with behind-the-scenes efficiency, you’ll cultivate a vibrant, customer-first environment where every detail contributes to success. Through your strategic mindset and people-first approach, you’ll ensure the store not only meets its goals but becomes a destination that customers love to return to.

Key Responsibilities:

Driving exceptional customer service by guiding the store team to deliver personalized styling advice, expert product knowledge, and a memorable in-store experience
Interpreting sales data to drive performance and taking ownership of the store’s commercial success
Inspiring and leading a team of managers, visual merchandisers, and sales advisors to consistently exceed service and operational standards
Managing recruitment processes and ensuring effective onboarding and training for all new team members
Identifying high-potential individuals and creating tailored development plans to support their career growth
Managing all aspects of store operations - including compliance and visual merchandising - to ensure operational efficiency and uphold high standards of excellence
Fostering a positive, inclusive, and motivating work environment where people thrive

Qualifications

Customer-Focused: A strong customer-centric mindset, with a proven track record from past retail experience of leveraging customer feedback to inform business decisions and drive performance
Business Acumen: Strong commercial awareness and a deep understanding of the broader retail landscape/KPI’s, with a proven ability to align business objectives with evolving customer needs
Team Leadership: Proven ability to lead teams / other leaders in fast-paced retail environments, consistently delivering high standards of customer service while driving sales and profitability
Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
Excellent Communication: A clear, confident, and empathetic communicator, Strong in engaging with both customers and teams, while effectively conveying operational direction and articulating broader long terms goals /vision.
Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
Adaptability & Flexibility: Responsive to shifting priorities, with the agility to embrace new opportunities and the openness to consider diverse perspectives when making decisions and future plans.
Operational Excellence: Strong understanding of store operations, compliance/security issues, and retail standards, with experience in leading and training teams.
Comfortable working varied hours, including evenings, weekends, and holidays.

Additional Information

This is a Full Time position with a contract of 40 hours a week.
Apply by sending in your CV in English or French as soon as possible.

Compensation: $74,841- $84,203

Please note this position is offered on a local contract, therefore you should have the legal right to work in the Canada before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.

Benefits:

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands - available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

In addition to this, Canada-based colleagues also receive:

Health & Dental Coverage
RRSP Program
25% Staff Discount
Vacation/Wellness, Holiday, and Parental Pay
Life & Disability Insurance
Employee Assistance program (EPA)
Employee Referral Bonus

Inclusion & Diversity  

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process - ensuring our workforce reflects the richness of the communities we serve.

All your information will be kept confidential according to EEO guidelines.

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More about this job

Responsibilities

Lead the store’s commercial performance and operations, using sales data and customer feedback to improve sales, profitability, service, and operational standards. Inspire and develop the store team through recruitment, training, coaching, and inclusive leadership while ensuring excellent customer experiences and effective visual merchandising.

Requirements

Requires proven retail leadership experience, strong customer focus and commercial awareness, and the ability to lead teams while delivering sales, profitability, and high service standards. Candidates should be skilled in communication, coaching, store operations, compliance, and adapting to changing priorities; availability for evenings, weekends, and holidays is required.

Skills

Customer Service
Retail Sales
Commercial Awareness
Sales Data Analysis
Team Leadership
Recruitment
Onboarding and Training
Coaching and Development
Visual Merchandising
Store Operations
Compliance
Operational Excellence
Communication
Adaptability
Customer Experience
Business Performance

Benefits

Health and Dental Coverage
RRSP Program
Staff Discount
Vacation Pay
Wellness Pay
Holiday Pay
Parental Pay
Life Insurance
Disability Insurance
Employee Assistance Program
Employee Referral Bonus
H&M Incentive Program

Visa sponsorship

Not detected in the job text

Keywords

Retail
Store Management
Customer Experience
Customer Feedback
Personalized Styling
Product Knowledge
Sales Performance
Profitability
Sales Data
Retail KPIs
Commercial Awareness
Team Leadership
Recruitment
Onboarding
Training
Career Development
Coaching
Visual Merchandising
Store Operations
Compliance
Security
Operational Standards
Inclusive Workplace
Customer Service
Fashion
Ready-To-Wear
Accessories

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