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Added 2 mins ago
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Added 17 mins ago
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COS

Supervisor

Mississauga, ON, Canada

Pay: Compensation: $25.20-$26.46
Job type: Full-time
Apply by: Mar 27, 2027
Working hours: 32-40 hours a week
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Description

As a Supervisor, you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the management team in delivering outstanding service and operational excellence. With your strong organizational and communication skills, you will energise and drive the team to create a shopping journey for our customers that are authentic, personalized, and engaging.

Key Responsibilities:

Delivering an excellent customer experience through expert styling advice, good product knowledge, and an engaging store environment
Taking responsibility for store opening and closing procedures, while providing support to the wider management team as needed
Interpreting sales data and collaborating with store leadership to optimize the commercial performance of the store
Leading and inspiring a team of sales assistants to consistently uphold exceptional service standards
Overseeing day-to-day store operations such as delivery, replenishment and shop floor cover to ensure efficiency, compliance, and excellence
Acting as a brand ambassador, embodying the company’s values and ensuring every customer interaction is memorable and meaningful

Qualifications

Previous experience in retail / hospitality, with a good understanding of store operations, including opening and closing procedures and stock delivery processing.
Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers
Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
Action-oriented: Proactive and driven to take initiative and get things done.
Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
Comfortable working varied hours, including evenings, weekends, and holidays.

Additional Information

This is a Full Time position with a contract of 32-40 hours a week.
Apply by sending in your CV in English as soon as possible.

We do not use artificial intelligence or automated tools to screen applications or review CVs. All applications are reviewed by our Talent Acquisition team.

Compensation: $25.20-$26.46

Benefits:

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands - available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

In addition to this Canada based colleagues also receive:

Health & Dental Coverage
RRSP Program
25% Staff Discount
Vacation/Wellness, Holiday, and Parental Pay
Life & Disability Insurance
Employee Assistance program (EPA)
Employee Referral Bonus

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process - ensuring our workforce reflects the richness of the communities we serve.

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

All your information will be kept confidential according to EEO guidelines.

Apply About employer

More about this job

Responsibilities

Lead and motivate sales assistants to deliver excellent, personalized customer service while supporting store leadership and representing the brand. Oversee opening and closing, daily operations, deliveries, replenishment, shop-floor coverage, and sales data analysis to improve store performance.

Requirements

Previous retail or hospitality experience and a good understanding of store operations, including opening and closing procedures and stock delivery processing, are required. The role calls for customer focus, product enthusiasm, adaptability, initiative, strong communication, willingness to learn, and availability for varied hours including evenings, weekends, and holidays.

Skills

Customer Service
Retail Operations
Team Leadership
Sales Performance
Product Knowledge
Styling Advice
Communication
Active Listening
Organization
Adaptability
Initiative
Stock Replenishment
Delivery Processing
Store Opening and Closing
Sales Data Analysis
Brand Representation

Benefits

25% Staff Discount
H&M Incentive Program
Health and Dental Coverage
RRSP Program
Vacation Pay
Wellness Pay
Holiday Pay
Parental Pay
Life Insurance
Disability Insurance
Employee Assistance Program
Employee Referral Bonus
Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Experience
Customer Service
Sales
Store Operations
Team Leadership
Sales Assistants
Styling Advice
Product Knowledge
Sales Data
Commercial Performance
Store Opening
Store Closing
Stock Delivery Processing
Delivery
Replenishment
Shop-Floor Coverage
Service Standards
Brand Ambassador
Operational Excellence
H&M Group
COS
Fashion
Craftsmanship
Full-Time

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