Customer service representative jobs in Canada

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Added 24 days ago
Customer Service Representative
Circle K
Bedford, NS
Night shift premium
Added 24 days ago
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Customer Service Representative- Pharmacare (3 month term)
Medavie
Dartmouth, NS · MBC NS Local Office Dartmouth
- Full-time
Working in a team environment, the Customer Service Representative (CSR) - Pharmacare will communicate with key customers by telephone in a knowledgeable and professional manner. The…
Added 25 days ago
ML
Customer Service Representative
Motion LP
Whitby, ON
- Full-time
Consider joining us as a Customer Service Representative if:
Added 25 days ago
E
Customer Service Representative - Dryden
Enterprise
Dryden, ON
- Full-time
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
Added 25 days ago
CK
Customer Service Representative
Circle K
Norton, NB
- Full-time
Night shift premium
Added 25 days ago
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Customer Service Representative – Sportstyle and Forces- Bilingual in French and English
Salomon
Belleville, ON · East Belleville
- $54,000 to $58,000 CAD / year
- Full-time
The Customer Service Representative (CSR) serves as a key business partner to Sportstyle and Forces channels, acting as the primary point of contact for assigned dealer accounts and Sales…
Added 25 days ago
EM
Customer Service Representative - Dryden
Enterprise Mobility
Dryden, ON
- $20.65 CAD / hour
- Full-time
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
Added 25 days ago
FB
Customer Service Representative
Farm Boy Inc.
London, ON
- $17.95 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 25 days ago
DI
Customer Service Representative
Desjardins Insurance
Toronto, ON
- Full-time
Insurance Customer Service Representative – Desjardins Agent Team Member
Added 25 days ago
AT
Call Center Agent (Montréal, Ottawa, Québec)
Air Transat
Montreal, QC
- Full-time
Provide exceptional customer service with empathy, active listening, and professionalism.
Added 25 days ago
R
Customer service Associate Flooring
RONA
Sudbury, ON · Greater Sudbury, ON
- Full-time
Become a member of our customer service team! Use your skills to guide customers, manage their special orders and ensure an great shopping experience. Your focus on service and ability to…
Added 25 days ago
Customer Service Representative
U-Haul
Winnipeg, MB
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face…
Added 25 days ago
FB
Customer Service Representative
Farm Boy Inc.
Burlington, ON
- $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 25 days ago
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Customer Service Representative
Linde
Oshawa, ON
- Full-time
You must have strong communication skills and be able to clearly convey ideas and information
Added 25 days ago
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Customer Service Representative
Linde
Delta, BC
- Full-time
You must have strong communication skills and be able to clearly convey ideas and information
Added 25 days ago
SC
Customer Service Assistant (Part-Time)
St Catharines Public Library
St. Catharines, ON
- $29.21 to $34.16 CAD / hour
- Part-time
This position reports to the Manager, Customer Service and functions as part of the Customer Service team providing and supporting information and reference services, reader’s advisory,…
Added 25 days ago
AL
Customer Service Representative
AWT Labels & Packaging
Toronto, ON
- $55,000 to $65,000 CAD / year
- Full-time
AWT Toronto has one opening for a permanent, full-time, Customer Service Representative located at 1 Royal Gate Blvd, Unit A, Vaughan, ON L4L 8Z7, Canada. Please note this job posting is…
Added 25 days ago
BC
Client Service Representative
Bestax Chartered Accountants
Mississauga, ON
- Full-time
Manage cross-border service requests by working closely with our Dubai team when clients require UAE business setup solutions
Added 25 days ago
H
Customer service clerk
HSBC
Casselman, ON
- Full-time
Added 25 days ago
FB
Customer Service Representative
Farm Boy Inc.
Cornwall, ON
- $17.95 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 25 days ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 25 days ago
FB
Customer Service Representative
Farm Boy Inc.
Newmarket, ON
- From $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 25 days ago
FB
Customer Service Representative
Farm Boy Inc.
Newmarket, ON
- From $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 25 days ago
FB
Customer Service Representative
Farm Boy Inc.
Cornwall, ON
- $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 25 days ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…

COSCO SHIPPING CANADA

Customer Service Representative

Mississauga, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 14, 2026
Working hours: 37.5 hours per week
Posting language: English
Posted: Oct 15, 2026

Original job description

COSCO SHIPPING Lines (Canada) Inc. is a leading global ocean carrier with a rich history in the Canadian market. The company is launching a brand-new operations centre, COSCO SHIPPING NAOC – North America Operation Center, in Toronto, and we are seeking dynamic Customer Service Representatives, VIP. In this role, you will champion our top corporate accounts, manage high-priority ocean container movements, and ensure world-class service delivery.

This is a full-time position based on 37.5 hours per week reporting to the Assistant General Manager of VIP Department of NAOC.

Key Responsibilities

General Customer Service Coordinator functions:

Serve as the primary customer service contact for designated VIP and Key Account shippers, ensuring a high level of customer satisfaction and service excellence.
Provide end-to-end shipment visibility and support through proactive tracking and tracing of cargo movements across rail networks, load ports, transshipment (T/S) ports, ports of discharge (POD), and inland transportation points and assist customers with booking amendments, shipment exceptions, and operational inquiries.
Coordinate with internal departments, including Operations, Documentation, Logistics, and Customer Service teams, to resolve service issues and ensure timely solutions for VIP customers.
Partner with Shippers, Door Operations Teams, and service providers to resolve door delivery and inland transportation-related issues.
Create and process Third-Party Invoices for door move waiting time charges and other applicable service-related costs.
Coordinate with the Global Service Center to facilitate VIP export booking processing and provide backup support to the GSC
Closely collaborate with shippers, ports of discharge (POD), overseas agents, sales representatives, Overseas Service Center and corporate headquarters to resolve shipment issues, operational exceptions and support customer requirements.
Create, maintain, and monitor pre-bookings to ensure timely cargo planning and execution
Prepare and distribute customer-specific performance and shipment reports, including weekly reporting for strategic accounts.
Perform other related duties, assist with cross-functional tasks and adapt to new systems or processes as directed by management.

Skills/Requirement

Post Secondary Education in Business, Supply Chain Management, Logistics, Transportation, or related fields.
1-3 years in ocean freight, shipping, logistics, transportation, or supply chain operations is preferred.
Strong understanding of U.S. export shipping processes, documentation requirements, and outbound cargo operations.
Experience providing enhanced customer service for VIP or Key accounts is a plus.
Proficiency in Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint.
Flexibility to work varying start and end times, including statutory holidays, as required to meet operational and business needs.

How to Apply

Interested candidates are invited to submit their resume and cover letter for consideration.

COSCO Shipping is committed to fostering an inclusive, diverse, and accessible workplace. We welcome applications from all qualified candidates, including persons with disabilities. Accommodation is available upon request throughout the recruitment and selection process.

We thank all applicants for their interest. Only candidates selected for further consideration will be contacted

Apply on LinkedIn About employer

More about this job

Responsibilities

Serve as the primary service contact for VIP and key-account shippers, providing shipment visibility, resolving operational issues, and coordinating with internal teams, customers, ports, and service providers. Manage pre-bookings, invoices, export booking support, and customer-specific shipment and performance reports.

Requirements

Post-secondary education in business, supply chain management, logistics, transportation, or a related field is requested, and 1–3 years of relevant industry experience is preferred. Candidates should understand U.S. export shipping processes and documentation, be proficient in Microsoft Office, and be flexible to work varying hours and statutory holidays as needed.

Skills

Customer Service
VIP Account Management
Ocean Freight Operations
Shipment Tracking and Tracing
U.S. Export Shipping
Shipping Documentation
Booking Amendments
Shipment Exception Resolution
Inland Transportation Coordination
Cross-Functional Coordination
Invoice Processing
Pre-Booking Management
Customer Reporting
Microsoft Excel
Microsoft Outlook
Microsoft Word

Visa sponsorship

Not detected in the job text

Keywords

Ocean Carrier
Ocean Freight
Maritime Transportation
Supply Chain Management
Logistics
Transportation
U.S. Export Shipping
Outbound Cargo Operations
Shipping Documentation
VIP Accounts
Key Accounts
Customer Satisfaction
Shipment Visibility
Cargo Tracking
Rail Networks
Load Ports
Transshipment Ports
Ports of Discharge
Inland Transportation
Export Booking
Pre-Bookings
Third-Party Invoices
Operational Exceptions
Customer Performance Reports
Microsoft Office
Microsoft Excel
Microsoft Outlook
Microsoft Word
Microsoft PowerPoint

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