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Added 55 mins ago
Business Development Manager, Ontario - Maintenance Industry
United Services Group
Ajax, ON · Brampton, ON · Guelph, ON · Kitchener, ON · Mississauga, ON · Toronto, ON
…contracts, closing deals and transitioning the client to the Key Account Management team. This role will collaborate with the National Key Account Managers, our sales operations and…
Added 55 mins ago
Customer Success Specialist
West Coast Reduction Ltd.
Vancouver, BC
Maintain close day-to-day collaboration with the Regional Manager of Redux Services, Beyond Oil Sales Representatives and WCRL operations teams
Added 5 hours ago
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Developer
HRVST
Remote, Canada
- $65,000 to $80,000 CAD / year
- Full-time
- Remote
The Developer works hand in hand with their pod’s Designer and Account Manager to translate design into scalable, high-quality technical solutions, while collaborating with the wider…
Added 5 hours ago
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Account Director
HRVST
Remote, Canada
- $90,000 to $105,000 CAD / year
- Full-time
- Remote
The Account Director leads HRVST’s day-to-day operations and team. You’ll be the go-to for our Account Managers, designers and developers: supporting them through client challenges, keeping…
Added 6 hours ago
K
Manager - Copilot and AI Productivity
KPMG
Montreal, QC
- Full-time
We are looking for a Manager, Copilot and AI Productivity to contribute to the growth of our AI practice in Quebec. This individual will play a key role in developing service offerings,…
Added 6 hours ago
WC
(CAN) Directs Store Delivery Associate
Walmart Canada
Langley (District), BC · Langley, BC
- Full-time
…direct and local merchandise to ensure timely delivery to the sales floor, supporting a smooth shopping experience for customers. By helping keep merchandise flowing and available, you play…
Added 6 hours ago
R
Manager, Business Development - Canada
ReVisionz
Remote, Canada
- Full-time
- Remote
The Manager, Business Development operates as an individual contributor who spends much of their time in the field, meeting prospects and clients face to face. The role has no direct…
Added 6 hours ago
R
Manager, Business Development - Canada
ReVisionz
Calgary, AB
- Full-time
The Manager, Business Development operates as an individual contributor who spends much of their time in the field, meeting prospects and clients face to face. The role has no direct…
Added 7 hours ago
S
Regional Sales Manager, Nuclear
Shawflex
Concord, ON
- Full-time
As Regional Sales Manager, Nuclear, you will play a critical role in growing Shawflex's nuclear products and services business across Canada. Success in this role means expanding sales and…
Added 7 hours ago
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Regional Sales Manager, Nuclear
Shawflex
Toronto, ON · Etobicoke, ON
- Full-time
As Regional Sales Manager, Nuclear, you will play a critical role in growing Shawflex's nuclear products and services business across Canada. Success in this role means expanding sales and…
Added 7 hours ago
J
Personal Lines Account Manager
JobsMedia.io
Scugog, ON
- Full-time
A leading independent insurance brokerage is seeking a highly personable and knowledgeable Personal Lines Account Manager to provide outstanding customer service. In this role, you will…
Added 7 hours ago
J
Personal Lines Account Manager
JobsMedia.io
Toronto, ON
- Internship
We are seeking a Personal Lines Account Manager who excels in providing comprehensive client service. In this role, you will manage a portfolio of accounts and support clients with their…
Added 8 hours ago
Regional Sales Manager, Nuclear
Mattr
Toronto, ON · Vaughan, ON · Etobicoke, ON
As Regional Sales Manager, Nuclear, you will play a critical role in growing Shawflex's nuclear products and services business across Canada. Success in this role means expanding sales and…
Added 10 hours ago
BV
Administrative Assistant
Brand Vision
Toronto, ON
- $50,000 to $55,000 CAD / year
- Full-time
…greater responsibility and progress into positions such as Account Manager or Sales Specialist. Career progression will reflect your performance, strengths, and professional interests,…
Added 10 hours ago
T
Agency Partnerships Manager - Global Business Solutions - Canada
TikTok
Toronto, ON
- Full-time
The Agency Partnerships Manager (APM) is responsible for hitting revenue goals, building relationships with advertising agencies, and helping agencies drive business results on TikTok…
Added 11 hours ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
Identify new business opportunities within a prescribed Regional Sales Territory via sourcing and Hunting to identify new business opportunities within a global sales territory and target…
Added 12 hours ago
EC
Event Producer - Hybrid (Project-Based)
Encore Canada
Brampton, ON
- Full-time
…is responsible for relaying all pertinent information to the Account Manager. The Event Producer reports to the Director, Event…
Added 12 hours ago
WC
(CAN) Directs Store Delivery Associate
Walmart Canada
AB · Edmonton, AB
- Full-time
…direct and local merchandise to ensure timely delivery to the sales floor, supporting a smooth shopping experience for customers. By helping keep merchandise flowing and available, you play…
Added 14 hours ago
W
(CAN) Directs Store Delivery Associate
Walmart
Edmonton, AB
- Part-time
…direct and local merchandise to ensure timely delivery to the sales floor, supporting a smooth shopping experience for customers. By helping keep merchandise flowing and available, you play…
Added 14 hours ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Niagara Falls, ON
- $52,500 CAD / year
- Full-time
Phase 3: Account Management and Proactive Sales (15–18 Months)
Added 16 hours ago
WF
Branch Manager - Grand Rapids, MI
Wintrust Financial Corporation
Grand Rapids, MB
- Full-time
…in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently…
Added 18 hours ago
U
Key Account Manager - UniFirst Canada
UniFirst
AB
- Full-time
The Key Account Manager (KAM) enhances company value by retaining and growing UniFirst’s uniform rental, direct sale, and other products and services connected to our largest key accounts.…
Added 19 hours ago
FS
Account Manager
Fresh Start Foods Canada Ltd.
Richmond, BC · Fresh Start West Richmond-British Columbia-FSW
- Full-time
We are currently seeking a Full-Time Account Manager to join our team based out of our Richmond, BC location. The Account Manager plays a key role in supporting customer retention, business…
Added 19 hours ago
A
Virology, Therapeutic Specialist - Northern Ontario
AbbVie
Sudbury, ON · Greater Sudbury, Ontario
- $93,000 to $143,000 CAD / year
- Full-time
Developing and executing Key Account Development strategies for key physicians and centers.
Added 21 hours ago
A
Oncology Therapeutic Specialist
AbbVie
Vancouver, BC
- $112,000 to $162,000 CAD / year
- Full-time
Execute a call plan that achieves set metrics and optimizes coverage of key customers, to maximize sales opportunities.

COSCO SHIPPING CANADA

Customer Service Representative

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 14, 2026
Working hours: 37.5 hours per week
Posting language: English
Posted: Oct 15, 2026

Original job description

COSCO SHIPPING Lines (Canada) Inc. is a leading global ocean carrier with a rich history in the Canadian market. The company is launching a brand-new operations centre, COSCO SHIPPING NAOC – North America Operation Center, in Toronto, and we are seeking dynamic Customer Service Representatives, VIP. In this role, you will champion our top corporate accounts, manage high-priority ocean container movements, and ensure world-class service delivery.

This is a full-time position based on 37.5 hours per week reporting to the Assistant General Manager of VIP Department of NAOC.

Key Responsibilities

General Customer Service Coordinator functions:

Serve as the primary customer service contact for designated VIP and Key Account shippers, ensuring a high level of customer satisfaction and service excellence.
Provide end-to-end shipment visibility and support through proactive tracking and tracing of cargo movements across rail networks, load ports, transshipment (T/S) ports, ports of discharge (POD), and inland transportation points and assist customers with booking amendments, shipment exceptions, and operational inquiries.
Coordinate with internal departments, including Operations, Documentation, Logistics, and Customer Service teams, to resolve service issues and ensure timely solutions for VIP customers.
Partner with Shippers, Door Operations Teams, and service providers to resolve door delivery and inland transportation-related issues.
Create and process Third-Party Invoices for door move waiting time charges and other applicable service-related costs.
Coordinate with the Global Service Center to facilitate VIP export booking processing and provide backup support to the GSC
Closely collaborate with shippers, ports of discharge (POD), overseas agents, sales representatives, Overseas Service Center and corporate headquarters to resolve shipment issues, operational exceptions and support customer requirements.
Create, maintain, and monitor pre-bookings to ensure timely cargo planning and execution
Prepare and distribute customer-specific performance and shipment reports, including weekly reporting for strategic accounts.
Perform other related duties, assist with cross-functional tasks and adapt to new systems or processes as directed by management.

Skills/Requirement

Post Secondary Education in Business, Supply Chain Management, Logistics, Transportation, or related fields.
1-3 years in ocean freight, shipping, logistics, transportation, or supply chain operations is preferred.
Strong understanding of U.S. export shipping processes, documentation requirements, and outbound cargo operations.
Experience providing enhanced customer service for VIP or Key accounts is a plus.
Proficiency in Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint.
Flexibility to work varying start and end times, including statutory holidays, as required to meet operational and business needs.

How to Apply

Interested candidates are invited to submit their resume and cover letter for consideration.

COSCO Shipping is committed to fostering an inclusive, diverse, and accessible workplace. We welcome applications from all qualified candidates, including persons with disabilities. Accommodation is available upon request throughout the recruitment and selection process.

We thank all applicants for their interest. Only candidates selected for further consideration will be contacted

Apply About employer

More about this job

Responsibilities

Serve as the primary service contact for VIP and key-account shippers, providing shipment visibility, resolving operational issues, and coordinating with internal teams, customers, ports, and service providers. Manage pre-bookings, invoices, export booking support, and customer-specific shipment and performance reports.

Requirements

Post-secondary education in business, supply chain management, logistics, transportation, or a related field is requested, and 1–3 years of relevant industry experience is preferred. Candidates should understand U.S. export shipping processes and documentation, be proficient in Microsoft Office, and be flexible to work varying hours and statutory holidays as needed.

Skills

Customer Service
VIP Account Management
Ocean Freight Operations
Shipment Tracking and Tracing
U.S. Export Shipping
Shipping Documentation
Booking Amendments
Shipment Exception Resolution
Inland Transportation Coordination
Cross-Functional Coordination
Invoice Processing
Pre-Booking Management
Customer Reporting
Microsoft Excel
Microsoft Outlook
Microsoft Word

Visa sponsorship

Not detected in the job text

Keywords

Ocean Carrier
Ocean Freight
Maritime Transportation
Supply Chain Management
Logistics
Transportation
U.S. Export Shipping
Outbound Cargo Operations
Shipping Documentation
VIP Accounts
Key Accounts
Customer Satisfaction
Shipment Visibility
Cargo Tracking
Rail Networks
Load Ports
Transshipment Ports
Ports of Discharge
Inland Transportation
Export Booking
Pre-Bookings
Third-Party Invoices
Operational Exceptions
Customer Performance Reports
Microsoft Office
Microsoft Excel
Microsoft Outlook
Microsoft Word
Microsoft PowerPoint

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