Find work in Canada.

328,293 jobs across our Canadian network. How we count

Jobs in Canada

Save this search

Senior Technician - Audio Visual
Bosch Building Technologies North America
Vancouver, BC
Full-time
Our Audio-Visual team focuses on designing, installing, and maintaining complex AV solutions for our clients. As a Senior Technician with Bosch Building Technologies, you will be…
Senior IT Support Analyst
TD
Toronto, ON
Full-time
We are seeking a Senior IT Support Analyst to provide high-touch, time-sensitive technical support to TD Securities Global Markets, Trading, Sales, Research, and front-office clients in…
Technicien principal – Systèmes de sécurité I Senior Technician - Security
Bosch Building Technologies North America
Montreal, QC
Full-time
As a Senior Technician - Security Systems with Bosch Building Technologies, you will collaboratively review, understand, analyze, and implement installation blueprints and plans from…
Intermediate / Senior Environmental Technician
PIR-a Consulting Corp.
AB · Alberta, Canada
Full-time
Position: Intermediate / Senior Environmental Technician
IT Support Technician III
Cosmetic Physician Partners
Montreal, QC
We're hiring an IT Support Technician III in Montréal to act as the senior escalation point for our clinics across the United States. This is a hands-on, queue-driven role: you'll work…
Senior Technician
WSP
Yellowknife, NT
Full-time
…education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. The wage range provided in this job posting…
Senior Technician
WSP in Canada
Yellowknife, Northwest Territories
Full-time
…education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. The wage range provided in this job posting…
Senior Technician
WSP in Canada
Yellowknife, Northwest Territories
Full-time
…education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. The wage range provided in this job posting…
Senior Technician, Pharmacy Support & Operations
Cencora
Edmonton, AB · CAN > AB > Edmonton > Savaryn
Full-time
The Registered Pharmacy Technician is required to renew their OCP Registration on an annual basis, and to participate in
Senior Technician, Pharmacy Support & Operations
Cencora
Edmonton, AB
Full-time
The Registered Pharmacy Technician is required to renew their OCP Registration on an annual basis, and to participate in
Senior Technician Service
Bosch Building Technologies North America
Ottawa, ON
Full-time
Dock and Door Service Technician- Senior Level
Crown Lift Trucks ULC
Ottawa, ON
35 to 45 CAD / hour
Full-time
We are currently hiring Dock and Door Service Technicians to join our growing team!
IT Support Technician III
Cosmetic Physician Partners
Westmount, QC
Full-time
We're hiring an IT Support Technician III in Montréal to act as the senior escalation point for our clinics across the United States. This is a hands-on, queue-driven role: you'll work…
IT Support Technician III
Cosmetic Physician Partners
Montreal, QC
Full-time
We're hiring an IT Support Technician III in Montréal to act as the senior escalation point for our clinics across the United States. This is a hands-on, queue-driven role: you'll work…
Senior Heavy Equipment Technician - Landfill
Waste Management, Inc. (WM)
Carp, Ontario
Full-time
Are you looking for stable work as Senior Heavy Equipment Technician with benefits that provide financial security for you and your family? Aspiring to advance in your heavy equipment…
Senior Geotechnical Technician
Stantec
Markham, ON
Full-time
Stantec is seeking a Senior Geotechnical Technician to join our team in the Markham, ON office.
IT infrastructure Technician
F12.net
Victoria, BC
The Position: Reporting to the Manager, Service Delivery, the IT Infrastructure Technician is responsible for providing technical assistance and support while executing preliminary…
IT Infrastructure Technician
F12.net
Nelson, British Columbia
The Position: Reporting to the Manager, Service Delivery, the IT Infrastructure Technician is responsible for providing technical assistance and support while executing preliminary…
Integrated Services - IT Infrastructure Technician
F12.net
Vancouver, BC
The Position: Reporting to the Manager, Service Delivery, the IT Infrastructure Technician is responsible for providing technical assistance and support while executing preliminary…
Senior Accounting Technician, Privately Held Business Group
Doane Grant Thornton LLP
Kelowna, BC
Full-time
As a Senior Accounting Technician, Privately Held Business Group your responsibilities will include:
Senior Heavy Equipment Technician - Landfill
Waste Management, Inc. (WM)
Ottawa, Ontario · CARP, ON
Full-time
Are you looking for stable work as Senior Heavy Equipment Technician with benefits that provide financial security for you and your family? Aspiring to advance in your heavy equipment…
Senior Repair Technician - ACX Auto Bugatti
AutoCanada Inc.
Dorval, QC
35 to 45 CAD / hour
Full-time
As an Senior Repair Technician, you will be responsible for repairing and restoring damaged vehicles to their original condition. This is a hands-on role that requires mechanical knowledge,…
Senior Repair Technician - ACX Auto Bugatti
AutoCanada Inc.
Dorval, QC
35 to 45 CAD / hour
Full-time
As an Senior Repair Technician, you will be responsible for repairing and restoring damaged vehicles to their original condition. This is a hands-on role that requires mechanical knowledge,…
Senior Serology Technician, Veterinary Medicine
University of Calgary
Calgary, AB
Full-time
The Diagnostic Services Unit in the Faculty of Veterinary Medicine invites applications for a Senior Serology Technician. This Full-time Fixed Term position is for approximately 18 months…
IT Support Technician (Site Based)
Artemis Gold - Blackwater Project
BC
Temporary
Reporting to the IT Superintendent, the IT Support Technician is responsible for delivering high-quality technical support to staff and ensuring the reliable, secure, and efficient…

Cosmetic Physician Partners

IT Support Technician III

Montreal, QC, Canada

Apply About employer

Applications open in a new tab.

At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

Jump to the original description

Responsibilities

The IT Support Technician III acts as a senior escalation point for clinic IT issues, managing a queue of tickets in Zendesk. Responsibilities include resolving complex problems across Microsoft 365, networking, security tooling, and telephony while mentoring L1/L2 technicians.

Requirements

Candidates must have 5+ years of IT support experience, including at least 2 years at a senior or 3rd-line level. Strong technical proficiency in Microsoft 365, endpoint management, and networking fundamentals is required, along with legal authorization to work in Canada.

Experience

5 to 10 years

Working hours

40 hours per week

Job type

Full-time

Work arrangement

On-site

Skills

Microsoft 365
Entra ID
Windows
MacOS
RMM
MDM
Endpoint security
AV/EDR
VoIP
Networking
DNS
DHCP
VLANs
VPN
Firewall
Zendesk

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Microsoft 365
Entra ID
Exchange Online
SharePoint
OneDrive
RMM
MDM
AV
EDR
VoIP
IVR
Networking
DNS
DHCP
VLAN
VPN
Firewall
Zendesk
SLA
Helpdesk
EMR
Practice-management systems
Imaging hardware
SOP
Knowledge-base
Phishing simulation
Security awareness
Tenant migration
HIPAA

Original job description

The Role

We're hiring an IT Support Technician III in Montréal to act as the senior escalation point for our clinics across the United States. This is a hands-on, queue-driven role: you'll work tickets every day, resolving the problems our 1st and 2nd line technicians can't across Microsoft 365, endpoints, security tooling, telephony, and networking.

One day you might be untangling an Exchange Online mail-flow issue, triaging an EDR alert, rebuilding a clinic's phone tree, and setting up a new site's network. You'll escalate infrastructure, security, and architecture work to our Senior IT Engineer.

What you'll do

Work the escalation queue: This is the core of the job. You'll live in Zendesk: taking escalated tickets from our 1st and 2nd line technicians, driving them to resolution against SLA, and being the last stop before an issue reaches our Senior IT Engineer.

Microsoft 365 and Entra ID: Exchange Online mail flow, SharePoint and OneDrive permissions, Teams, licensing, MFA and conditional access, and tenant-to-tenant migrations.

RMM and MDM: Windows and macOS builds, patching, policy, application packaging, remote support, and agent health across the fleet. Printing, scanning and peripherals sit here too.

Security tooling (AV / EDR): Triage and action endpoint detection alerts, keep agent coverage complete across every device, support phishing simulation and security awareness campaign, and escalate genuine incidents promptly.

VoIP and telephony: Cloud VoIP administration, IVR and call-flow builds, ring groups, voicemail, number porting, handsets, and call routing across time zones.

Networking: Diagnose connectivity, wireless, VLAN, VPN, and firewall issues at clinic sites; coordinate with ISPs and escalate hardware faults.

Clinic onboarding: Once onboarded and have a full understanding of clinic structure you will help with clinic onboardings and standardization.

Clinical platform support (secondary): Day-to-day account, access, and workstation-side support for our EMR and practice-management systems (Zenoti, Nextech, PatientNow, Dr. Chrono, Meevo) and consultation-room iPads and imaging hardware.

Documentation and mentoring: Maintain SOPs and knowledge-base articles in Zendesk, keep asset and licence records accurate, and coach the L1/L2 technicians so more issues are solved correctly the first time.

Schedule: Monday to Friday, 10:00 – 18:00 Eastern, aligned to our US clinics' business hours. We don't run weekend support, though the team occasionally helps out for urgent issues or planned cutovers.

You'll work to our published SLA: 60-minute average first response and 3-business-day resolution on standard tickets; 15-minute response and 4-business-hour restoration on P1 incidents. We care as much about tickets staying closed as about closing them quickly.

What we're looking for

5+ years in IT support, including 2+ years at a 3rd-line or senior escalation level. This is a senior role

Real depth in Microsoft 365 and Entra ID administration

Strong Windows and macOS troubleshooting, with hands-on RMM and MDM experience managing a fleet.

Working knowledge of endpoint security tooling - AV / EDR alert triage, agent deployment and coverage.

Experience administering a cloud VoIP platform, including building call flows or IVRs.

Solid networking fundamentals: DNS, DHCP, VLANs, VPN, firewall rules, Wi-Fi.

Comfortable working a ticket queue to SLA in a helpdesk platform such as Zendesk, and documenting as you go.

Excellent communication - you can explain a technical problem to a non-technical clinician with patience and clarity.

Comfortable supporting users remotely across multiple sites and time zones, and prioritising against SLA.

Legally entitled to work in Canada.

Nice to have: experience supporting users across multiple sites or at a managed service provider; Microsoft 365 or Google Workspace tenant migrations; familiarity with HIPAA or another data-protection regime.

Language: Knowledge of English is required, as this role provides direct daily support - verbal and written - to clinic staff located exclusively in the United States, and our clinical, security, and vendor platforms operate in English. French is an asset but is not required for the duties of the role.

Apply About employer

Report this job