IT & data jobs in Canada

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Added 1 month ago
CS
Computer network technician
Condor Security
North York, ON
- From $36.92 CAD / hour
- Full-time
- On-site
Implement data, software and hardware security procedures
Added 1 month ago
B
Software Tester II
Bluberi
Moncton, NB
- Full-time
Added 1 month ago
Software Development Manager, Rendering Foundations
Amazon
Vancouver, BC
Added 1 month ago
PF
Business data analyst
Prime Floor Distribution Inc
Edmonton, AB
- From $48.1 CAD / hour
- Full-time
- On-site
Added 1 month ago
IC
Senior Business Systems Analyst (ServiceNow)
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
Added 1 month ago
H
IT Support Agent
Hillenbrand
Richmond, BC
- Full-time
Added 1 month ago
IC
Network system administrator
ICON Creative Studio
Vancouver, BC
- $60,000 to $80,000 CAD / year
- Full-time
- On-site
Added 1 month ago
KI
Information systems business analyst
KeAnu Inc.
Brantford, ON
- From $45 CAD / hour
- Full-time
- On-site
Added 1 month ago
EI
Help desk technician
EASTEND IRON INDUSTRIES LTD.
Taber, AB
- From $33.73 CAD / hour
- Full-time
- On-site
Added 1 month ago
UC
User support technician
Uniway computer
Red Deer, AB
- From $36 CAD / hour
- Full-time
- On-site
Added 1 month ago
H
Desktop Support Analyst - Fulltime Temporary One-Year fixed contract
Houle
Burnaby, BC
- Full-time
- Contract
Added 1 month ago
JG
Business Systems Analyst
J&M Group
Toronto, ON
- Contract
Define API integration requirements, interface specifications, and data mappings.
Added 1 month ago
SI
Senior Data Engineer/ Data Modeler
Spruce InfoTech Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Senior Data Engineer / Data Modeler – Banking Domain
Added 1 month ago
SE
IT Support Technician/Technicien de soutien informatique
Siemens Energy
Trois-Rivières, QC · Greater Trois-Rivieres Metropolitan Area
- Full-time
Added 1 month ago
MI
Cybersecurity specialist
Mewar Infotech Limited
Vancouver, BC
- $49.58 to $51 CAD / hour
- Full-time
- On-site
Assess physical and technical security risks to data, software and hardware
Added 1 month ago
DI
Information systems analyst - computer systems
DPMSYSTEMS IT CONSULTING SERVICES
Vancouver, BC
- From $46.5 CAD / hour
- Full-time
- Contract
- On-site
Night shift premium
Added 1 month ago
BS
Computer network technician
Boss Security Ltd
Winnipeg, MB
- From $36 CAD / hour
- Full-time
- On-site
Implement data, software and hardware security procedures
Added 1 month ago
LE
Systems testing technician
Locher Evers International
Delta, BC
- From $39.5 CAD / hour
- Full-time
- On-site
Added 1 month ago
ET
Data analyst - informatics and systems
Efficience Ti inc.
Québec, QC
- From $40 CAD / hour
- Full-time
- Hybrid
Liaise with staff on data requirements, collection and availability
Added 1 month ago
FT
Technical support specialist – information technology (IT)
Forvan Technology Services
Woodstock, ON
- From $33 CAD / hour
- Full-time
- On-site
Added 1 month ago
MF
Business systems manager
Millie Financial LTD
North York, ON
- From $70 CAD / hour
- Full-time
- On-site
Added 1 month ago
BS
User support technician
BRAVO SECURITY SERVICES LTD.
Calgary, AB
- From $34 CAD / hour
- Full-time
- On-site
Added 1 month ago
DS
Cybersecurity specialist
D3 Security Management Systems Inc
Vancouver, BC
- From $53.84 CAD / hour
- Full-time
- Contract
- On-site
Assess physical and technical security risks to data, software and hardware
Added 1 month ago
AT
Computer network technician
ATLAS TRAILER COACH PRODUCTS LTD
Calgary, AB
- From $37 CAD / hour
- Full-time
- On-site
Implement data, software and hardware security procedures
Added 1 month ago
OT
User support technician
OMIKAN TECHNOLOGIES INC.
Delta, BC
- From $36.8 CAD / hour
- Full-time
- Hybrid

Cosmetic Physician Partners

IT Support Technician III

Montreal, QC, Canada

Apply on ats.rippling.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Sep 14, 2026

Original job description

The Role

We're hiring an IT Support Technician III in Montréal to act as the senior escalation point for our clinics across the United States. This is a hands-on, queue-driven role: you'll work tickets every day, resolving the problems our 1st and 2nd line technicians can't across Microsoft 365, endpoints, security tooling, telephony, and networking.

One day you might be untangling an Exchange Online mail-flow issue, triaging an EDR alert, rebuilding a clinic's phone tree, and setting up a new site's network. You'll escalate infrastructure, security, and architecture work to our Senior IT Engineer.

What you'll do

Work the escalation queue: This is the core of the job. You'll live in Zendesk: taking escalated tickets from our 1st and 2nd line technicians, driving them to resolution against SLA, and being the last stop before an issue reaches our Senior IT Engineer.

Microsoft 365 and Entra ID: Exchange Online mail flow, SharePoint and OneDrive permissions, Teams, licensing, MFA and conditional access, and tenant-to-tenant migrations.

RMM and MDM: Windows and macOS builds, patching, policy, application packaging, remote support, and agent health across the fleet. Printing, scanning and peripherals sit here too.

Security tooling (AV / EDR): Triage and action endpoint detection alerts, keep agent coverage complete across every device, support phishing simulation and security awareness campaign, and escalate genuine incidents promptly.

VoIP and telephony: Cloud VoIP administration, IVR and call-flow builds, ring groups, voicemail, number porting, handsets, and call routing across time zones.

Networking: Diagnose connectivity, wireless, VLAN, VPN, and firewall issues at clinic sites; coordinate with ISPs and escalate hardware faults.

Clinic onboarding: Once onboarded and have a full understanding of clinic structure you will help with clinic onboardings and standardization.

Clinical platform support (secondary): Day-to-day account, access, and workstation-side support for our EMR and practice-management systems (Zenoti, Nextech, PatientNow, Dr. Chrono, Meevo) and consultation-room iPads and imaging hardware.

Documentation and mentoring: Maintain SOPs and knowledge-base articles in Zendesk, keep asset and licence records accurate, and coach the L1/L2 technicians so more issues are solved correctly the first time.

Schedule: Monday to Friday, 10:00 – 18:00 Eastern, aligned to our US clinics' business hours. We don't run weekend support, though the team occasionally helps out for urgent issues or planned cutovers.

You'll work to our published SLA: 60-minute average first response and 3-business-day resolution on standard tickets; 15-minute response and 4-business-hour restoration on P1 incidents. We care as much about tickets staying closed as about closing them quickly.

What we're looking for

5+ years in IT support, including 2+ years at a 3rd-line or senior escalation level. This is a senior role

Real depth in Microsoft 365 and Entra ID administration

Strong Windows and macOS troubleshooting, with hands-on RMM and MDM experience managing a fleet.

Working knowledge of endpoint security tooling - AV / EDR alert triage, agent deployment and coverage.

Experience administering a cloud VoIP platform, including building call flows or IVRs.

Solid networking fundamentals: DNS, DHCP, VLANs, VPN, firewall rules, Wi-Fi.

Comfortable working a ticket queue to SLA in a helpdesk platform such as Zendesk, and documenting as you go.

Excellent communication - you can explain a technical problem to a non-technical clinician with patience and clarity.

Comfortable supporting users remotely across multiple sites and time zones, and prioritising against SLA.

Legally entitled to work in Canada.

Nice to have: experience supporting users across multiple sites or at a managed service provider; Microsoft 365 or Google Workspace tenant migrations; familiarity with HIPAA or another data-protection regime.

Language: Knowledge of English is required, as this role provides direct daily support - verbal and written - to clinic staff located exclusively in the United States, and our clinical, security, and vendor platforms operate in English. French is an asset but is not required for the duties of the role.

Apply on ats.rippling.com About employer

More about this job

Responsibilities

The IT Support Technician III acts as a senior escalation point for clinic IT issues, managing a queue of tickets in Zendesk. Responsibilities include resolving complex problems across Microsoft 365, networking, security tooling, and telephony while mentoring L1/L2 technicians.

Requirements

Candidates must have 5+ years of IT support experience, including at least 2 years at a senior or 3rd-line level. Strong technical proficiency in Microsoft 365, endpoint management, and networking fundamentals is required, along with legal authorization to work in Canada.

Skills

Microsoft 365
Entra ID
Windows
MacOS
RMM
MDM
Endpoint security
AV/EDR
VoIP
Networking
DNS
DHCP
VLANs
VPN
Firewall
Zendesk

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Microsoft 365
Entra ID
Exchange Online
SharePoint
OneDrive
RMM
MDM
AV
EDR
VoIP
IVR
Networking
DNS
DHCP
VLAN
VPN
Firewall
Zendesk
SLA
Helpdesk
EMR
Practice-management systems
Imaging hardware
SOP
Knowledge-base
Phishing simulation
Security awareness
Tenant migration
HIPAA

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Advertised starting pay

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IT & data jobs in Canada