IT & data jobs in Canada

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Added 1 month ago
Kubernetes Systems Administrator – L3
Global Relay
Vancouver, BC
…solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and…
Added 2 months ago
FG
Machine Learning Engineer, Associate Director
Fitch Group, Inc.
Toronto, ON
- Full-time
…by "let's prove this is possible" rather than "we need more data before we decide," this is a high-impact role where you'll spend less time justifying AI's potential and more time realizing…
Added 1 month ago
PX
Staff Machine Learning Engineer – AI & Agentic Systems
Project X Ltd.
Toronto, ON
- Full-time
…talented, client-focused problem solvers who thrive on complex data challenges. Guided by our values of Care, Bravery, Excellence, and Innovation, we value people who take ownership of…
Added 1 month ago
R
Data Scientist
Raise
Calgary, AB
- Full-time
Supply Chain Management (SCM) Data, Innovation & Analytics is seeking an experienced Data Scientist with strong Databricks expertise to design, develop, and operationalize scalable Supply…
Added 1 month ago
MU
Research Data Management Specialist
McGill University
Montreal, QC · Redpath Library
- Full-time
The Research Data Management (RDM) Specialist supports the development and delivery of research data management services within the University. As a member of the McGill Libraries’ Research…
Added 1 month ago
GR
Kubernetes Systems Administrator – L3
Global Relay
Vancouver, BC
- Full-time
…solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and…
Added 1 month ago
AF
Cyber Security Analyst
Armstrong Fluid Technology
Toronto, ON
- Full-time
…organization's digital assets, infrastructure, and sensitive data against an evolving landscape of cyber threats. You will be a primary driver and active participant in improving our…
Added 1 month ago
AI
Data Modeler
Aptino, Inc.
Toronto, ON
- Contract
We are looking for an experienced IT Data Modeler with strong Property & Casualty (P&C) Insurance domain experience to support enterprise data modeling initiatives across insurance…
Added 1 month ago
CP
IT Support Technician III
Cosmetic Physician Partners
Montreal, QC
- Full-time
…Workspace tenant migrations; familiarity with HIPAA or another data-protection…
Added 1 month ago
PX
Staff Machine Learning Engineer – AI & Agentic Systems
Project X
Toronto, ON
- Full-time
Project X Ltd. builds high-performing teams of talented, client-focused problem solvers who thrive on complex data challenges. Guided by our values of Care, Bravery, Excellence, and…
Added 1 month ago
IT Support Technician III
Cosmetic Physician Partners
Montreal, QC
…Workspace tenant migrations; familiarity with HIPAA or another data-protection…
Added 1 month ago
MS
Senior Technical Business Analyst
MSZ Systems
Toronto, ON
- Contract
The ideal candidate must have both hands-on Java development experience and solid Business Analyst / Business Systems Analyst experience
Added 1 month ago
T
Cybersecurity Analyst
TEEMA
Edmonton, AB
- Full-time
Passionate about securing and protecting people, assets, and data
Added 1 month ago
TC
Human Resources Systems Administrator
TNG Community Services
Toronto, ON
- Full-time
Maintain accurate employee data in HR, Payroll, Benefits, and HRIS systems
Added 1 month ago
T
Senior Data Analyst
TechDoQuest
Toronto, ON
- Full-time
We are seeking a Senior Data Analyst to play a pivotal role in a large-scale enterprise migration from GCP BigQuery to Azure Databricks. This position will focus on data discovery,…
Added 1 month ago
F
Salesforce Technical Business Analyst (Canada)
Flosum
Remote, Canada
- Remote
This is not a maintenance role. You will own the product roadmap for the only 100% Salesforce-native DevSecOps, Data Protection, and Security platform trusted by Fortune 100 companies,…
Added 1 month ago
JG
Data Architect
J&M Group
Toronto, ON
- Contract
Establish data governance, security, and standards using Unity Catalog.
Added 1 month ago
3S
Senior Software Tester
3 Step Recruitment Inc.
Vaudreuil-Dorion, QC
- Full-time
Added 1 month ago
TC
Data Modeler
Tata Consultancy Services
Mississauga, ON
- $100,000 to $130,000 CAD / year
- Full-time
Good years of data modelling experience with knowledge in different data modelling-snowflakestarhybrid and different table types dimension ,fact etc2.
Added 1 month ago
JG
Senior Data Analyst
J&M Group
Toronto, ON
- Contract
We are hiring for a Senior Data Analyst. This role focuses on data analysis and migration activities for a large-scale migration from GCP BigQuery to Azure Databricks.
Added 1 month ago
I
Senior Systems Administrator - Infrastructure & Cloud
isgSearch
Toronto, ON · Greater Toronto Area, Canada
- $120,000 CAD / year
- Full-time
…programme - cloud adoption, platform upgrades, and application and data migration. It suits a hands-on senior administrator who wants ownership of the environment rather than a narrow…
Added 1 month ago
IT Support - Winter Co-op 2027
O'Regan Motors Limited
Halifax, NS
Added 1 month ago
I
Senior Business Systems Analyst - ERP & BI
isgSearch
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Analysing data to quantify the benefit and assess the cost of proposed changes, and presenting findings to senior management
Added 1 month ago
FS
Business Systems Manager
Federal Signal Corporation
Innisfil, ON
- Full-time
The Business Systems Manager leads the organization’s business systems strategy, data analytics, reporting, and process optimization. They partner with leaders to improve systems,…
Added 1 month ago
BI
Data Engineer
BALLY’S INTRALOT SA
Toronto, ON
- Full-time
We’re seeking a passionate Data Engineer who is experienced in data engineering and has a solid understanding of data warehousing, cloud-based solutions, and data pipeline development.…

Cosmetic Physician Partners

IT Support Technician III

Montreal, QC, Canada

Full-time

Apply on LinkedIn About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 14, 2026

Original job description

CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.

The Role

We're hiring an IT Support Technician III in Montréal to act as the senior escalation point for our clinics across the United States. This is a hands-on, queue-driven role: you'll work tickets every day, resolving the problems our 1st and 2nd line technicians can't across Microsoft 365, endpoints, security tooling, telephony, and networking.

One day you might be untangling an Exchange Online mail-flow issue, triaging an EDR alert, rebuilding a clinic's phone tree, and setting up a new site's network. You'll escalate infrastructure, security, and architecture work to our Senior IT Engineer.

What you'll do

Work the escalation queue: This is the core of the job. You'll live in Zendesk: taking escalated tickets from our 1st and 2nd line technicians, driving them to resolution against SLA, and being the last stop before an issue reaches our Senior IT Engineer.
Microsoft 365 and Entra ID: Exchange Online mail flow, SharePoint and OneDrive permissions, Teams, licensing, MFA and conditional access, and tenant-to-tenant migrations.
RMM and MDM: Windows and macOS builds, patching, policy, application packaging, remote support, and agent health across the fleet. Printing, scanning and peripherals sit here too.
Security tooling (AV / EDR): Triage and action endpoint detection alerts, keep agent coverage complete across every device, support phishing simulation and security awareness campaign, and escalate genuine incidents promptly.
VoIP and telephony: Cloud VoIP administration, IVR and call-flow builds, ring groups, voicemail, number porting, handsets, and call routing across time zones.
Networking: Diagnose connectivity, wireless, VLAN, VPN, and firewall issues at clinic sites; coordinate with ISPs and escalate hardware faults.
Clinic onboarding: Once onboarded and have a full understanding of clinic structure you will help with clinic onboardings and standardization.
Clinical platform support (secondary): Day-to-day account, access, and workstation-side support for our EMR and practice-management systems (Zenoti, Nextech, PatientNow, Dr. Chrono, Meevo) and consultation-room iPads and imaging hardware.
Documentation and mentoring: Maintain SOPs and knowledge-base articles in Zendesk, keep asset and licence records accurate, and coach the L1/L2 technicians so more issues are solved correctly the first time.

Schedule: Monday to Friday, 10:00 – 18:00 Eastern, aligned to our US clinics' business hours. We don't run weekend support, though the team occasionally helps out for urgent issues or planned cutovers.

You'll work to our published SLA: 60-minute average first response and 3-business-day resolution on standard tickets; 15-minute response and 4-business-hour restoration on P1 incidents. We care as much about tickets staying closed as about closing them quickly.

What we're looking for

5+ years in IT support, including 2+ years at a 3rd-line or senior escalation level. This is a senior role
Real depth in Microsoft 365 and Entra ID administration
Strong Windows and macOS troubleshooting, with hands-on RMM and MDM experience managing a fleet.
Working knowledge of endpoint security tooling - AV / EDR alert triage, agent deployment and coverage.
Experience administering a cloud VoIP platform, including building call flows or IVRs.
Solid networking fundamentals: DNS, DHCP, VLANs, VPN, firewall rules, Wi-Fi.
Comfortable working a ticket queue to SLA in a helpdesk platform such as Zendesk, and documenting as you go.
Excellent communication - you can explain a technical problem to a non-technical clinician with patience and clarity.
Comfortable supporting users remotely across multiple sites and time zones, and prioritising against SLA.
Legally entitled to work in Canada.

Nice to have: experience supporting users across multiple sites or at a managed service provider; Microsoft 365 or Google Workspace tenant migrations; familiarity with HIPAA or another data-protection regime.

Language: Knowledge of English is required, as this role provides direct daily support - verbal and written - to clinic staff located exclusively in the United States, and our clinical, security, and vendor platforms operate in English. French is an asset but is not required for the duties of the role.

Apply on LinkedIn About employer

More about this job

Responsibilities

The IT Support Technician III acts as the senior escalation point for US clinics, resolving complex technical issues across Microsoft 365, networking, and security tooling. They are responsible for managing the ticket queue in Zendesk, mentoring L1/L2 technicians, and maintaining documentation and SOPs.

Requirements

Candidates must have 5+ years of IT support experience, including 2+ years at a senior escalation level, with deep knowledge of Microsoft 365 and Entra ID. Strong troubleshooting skills in Windows/macOS environments, networking fundamentals, and the ability to communicate technical issues to non-technical staff are required.

Skills

Microsoft 365
Entra ID
Zendesk
RMM
MDM
Windows
MacOS
EDR
VoIP
Networking
DNS
DHCP
VLANs
VPN
Firewall
Troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Microsoft 365
Entra ID
Zendesk
RMM
MDM
Windows
MacOS
EDR
VoIP
Networking
DNS
DHCP
VLANs
VPN
Firewall
Exchange Online
SharePoint
OneDrive
Zenoti
Nextech
PatientNow
Dr. Chrono
Meevo
SLA
Helpdesk
Infrastructure
Security
Endpoint Management
Technical Support

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IT & data jobs in Canada

Kubernetes Systems Administrator – L3

Machine Learning Engineer, Associate Director

Staff Machine Learning Engineer – AI & Agentic Systems

Data Scientist

Research Data Management Specialist

Kubernetes Systems Administrator – L3

Cyber Security Analyst

Data Modeler