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Added 3 days ago
Senior Data Engineer – Ingénieur des données
KPI Digital Solutions
Montreal, QC
Other
…from Strategy, Architecture, Governance, Modern D&A Platform, MDM and the entire D&A Value Chain (Data Ingestion, Data Pipelines, Lakehouse, AI Modeling, DO/OR, BI, Deployment and…
Added 3 days ago
Senior Data Engineer – Ingénieur des données
KPI Mining Solutions
Montréal-Ouest, QC
Full-time
…from Strategy, Architecture, Governance, Modern D&A Platform, MDM and the entire D&A Value Chain (Data Ingestion, Data Pipelines, Lakehouse, AI Modeling, DO/OR, BI, Deployment and…
Added 5 days ago
Engineer In Training (EIT)
Orla Mining
ON · Musselwhite Mine, Ontario
Full-time
As we continue to grow, we are looking for a motivated Engineer-In-Training (EIT) to join our team. The successful candidate will have the opportunity to gain hands-on experience across…
Added 11 days ago
Senior Corporate Security Analyst
Clio
Calgary, AB · Burnaby, BC · Vancouver, BC · Toronto, ON
Full-time
As Senior Corporate Security Analyst, you are both a senior operator and a project lead. You own detection and response work end-to-end, lead high-severity incidents, and raise the quality…
Added 8 days ago
Senior Software Engineer – Full Stack (AI First)
Precisely International Jobs
Canada
We are seeking an experienced and technically strong Senior Software Engineer to join our Master Data Management (MDM) product line within Precisely’s Data Integrity Suite. In this role,…
Added 11 days ago
Lead IAM Engineer
Braze
Toronto, ON
We’re seeking a Lead IAM Engineer to own the technical direction and evolution of our enterprise identity and access management strategy. In this senior individual contributor role, you’ll…
Added 11 days ago
Lead IAM Engineer
Braze
Toronto, ON
Full-time
We’re seeking a Lead IAM Engineer to own the technical direction and evolution of our enterprise identity and access management strategy. In this senior individual contributor role, you’ll…
Added 12 days ago
IT Support Technician III
Cosmetic Physician Partners
Westmount, QC
Full-time
…escalate infrastructure, security, and architecture work to our Senior IT…
Added 12 days ago
Senior IT Engineer
Schema App
Guelph, ON
Full-time
As the Senior IT Engineer, you own Schema App’s internal IT function, ensuring our endpoints, identity, access, and infrastructure are reliable and secure while maintaining IT-owned SOC 2…
Added 12 days ago
IT Support Technician III
Cosmetic Physician Partners
Montreal, QC
Full-time
…escalate infrastructure, security, and architecture work to our Senior IT…
Added 12 days ago
IT Support Technician III
Cosmetic Physician Partners
Montreal, QC
…escalate infrastructure, security, and architecture work to our Senior IT…
Added 1 month ago
Senior Desktop Engineer
GEI Consultants, Inc.
Vancouver, BC
Full-time
The Senior Desktop Engineer will provide Tier 1, front-line technical support, to local and remote employees. This includes assisting with desktops, laptops, mobile devices, peripherals,…
Added 24 days ago
Senior IT Engineer
Schema App
Guelph, ON
Full-time
As the Senior IT Engineer, you own Schema App’s internal IT function, ensuring our endpoints, identity, access, and infrastructure are reliable and secure while maintaining IT-owned SOC 2…
Added 29 days ago
Master Data Management - Manager
Deloitte
Toronto, ON
Full-time
Build and mentor a bench of MDM Solution Architects, Senior Consultants and Consultants; own performance conversations, capability planning and career trajectory.
Added 4 months ago
Senior Data Engineer
Pacific Smoke International Inc
Markham, ON
$80,000 to $120,000 CAD / year
Full-time
…people who build, design, and support it. We’re looking for a Senior Data Engineer to join our scaling…
Added 1 month ago
Staff Software Engineer, Backend
Okta
Toronto, ON
$160,000 to $220,000 CAD / year
Full-time
We are seeking a highly impactful and influential Staff Software Engineer to join our engineering team. The ideal candidate will leverage their deep expertise in distributed systems,…
Added 1 month ago
Senior System Engineer - Permanent - 19158
LRO Staffing
Mississauga, ON
Full-time
The Senior Systems Engineer will be responsible for implementing, maintaining, and monitoring our enterprise environment. The role will include research, analysis, selection, planning, and…
Added 19 days ago
Staff Software Engineer, Backend
Okta
Toronto, ON
We are seeking a highly impactful and influential Staff Software Engineer to join our engineering team. The ideal candidate will leverage their deep expertise in distributed systems,…
Added 2 months ago
Senior Security Engineer, Enterprise Security
Braze
Toronto, ON
Full-time
As a Senior Security Engineer on the Enterprise Security team, you'll protect Braze employees, their assets, and work locations using various tools and technologies. Your responsibilities…
Added 1 month ago
Senior Data Engineer
Cooke Aquaculture Inc.
Saint John, NB
Full-time
…operations, processing, distribution, and corporate functions. As a Senior Data Engineer, you will design scalable data pipelines, integrations, APIs, and models that support enterprise…
Added 1 month ago
Senior Workplace Technology Engineer – Toronto
1Password
Toronto, ON
Full-time
1Password is opening a new flagship office in Toronto, and we need a senior technical leader to own the workplace technology that powers it. As a member of the IT team, this role is…
Added 1 month ago
Senior Security Engineer, Enterprise Security
Braze
Toronto, ON
As a Senior Security Engineer on the Enterprise Security team, you'll protect Braze employees, their assets, and work locations using various tools and technologies. Your responsibilities…
Added 2 months ago
Solution Engineer - Canada
Quantexa
Toronto, ON
Full-time
Confident in presenting and pitching solutions to senior stakeholders at Tier 1 organisations
Added 18 days ago
Director, Data Engineering & Product Data
Indigo Books & Music
Toronto, ON
$125,000 to $170,000 CAD / year
Full-time
The Director, Data Engineering & Product Data is a senior technology leader accountable for three connected disciplines: enterprise data engineering, master data, and product data…
Added 18 days ago
Director, Data Engineering & Product Data
Indigo
Toronto, ON
$125,000 to $170,000 CAD / year
Full-time
The Director, Data Engineering & Product Data is a senior technology leader accountable for three connected disciplines: enterprise data engineering, master data, and product data…

Cosmetic Physician Partners

IT Support Technician III

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 14, 2026
Posting language: English
Posted: Sep 14, 2026

Apply About employer

Applications open in a new tab.

Original job description

CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.

The Role

We're hiring an IT Support Technician III in Montréal to act as the senior escalation point for our clinics across the United States. This is a hands-on, queue-driven role: you'll work tickets every day, resolving the problems our 1st and 2nd line technicians can't across Microsoft 365, endpoints, security tooling, telephony, and networking.

One day you might be untangling an Exchange Online mail-flow issue, triaging an EDR alert, rebuilding a clinic's phone tree, and setting up a new site's network. You'll escalate infrastructure, security, and architecture work to our Senior IT Engineer.

What you'll do

Work the escalation queue: This is the core of the job. You'll live in Zendesk: taking escalated tickets from our 1st and 2nd line technicians, driving them to resolution against SLA, and being the last stop before an issue reaches our Senior IT Engineer.
Microsoft 365 and Entra ID: Exchange Online mail flow, SharePoint and OneDrive permissions, Teams, licensing, MFA and conditional access, and tenant-to-tenant migrations.
RMM and MDM: Windows and macOS builds, patching, policy, application packaging, remote support, and agent health across the fleet. Printing, scanning and peripherals sit here too.
Security tooling (AV / EDR): Triage and action endpoint detection alerts, keep agent coverage complete across every device, support phishing simulation and security awareness campaign, and escalate genuine incidents promptly.
VoIP and telephony: Cloud VoIP administration, IVR and call-flow builds, ring groups, voicemail, number porting, handsets, and call routing across time zones.
Networking: Diagnose connectivity, wireless, VLAN, VPN, and firewall issues at clinic sites; coordinate with ISPs and escalate hardware faults.
Clinic onboarding: Once onboarded and have a full understanding of clinic structure you will help with clinic onboardings and standardization.
Clinical platform support (secondary): Day-to-day account, access, and workstation-side support for our EMR and practice-management systems (Zenoti, Nextech, PatientNow, Dr. Chrono, Meevo) and consultation-room iPads and imaging hardware.
Documentation and mentoring: Maintain SOPs and knowledge-base articles in Zendesk, keep asset and licence records accurate, and coach the L1/L2 technicians so more issues are solved correctly the first time.

Schedule: Monday to Friday, 10:00 – 18:00 Eastern, aligned to our US clinics' business hours. We don't run weekend support, though the team occasionally helps out for urgent issues or planned cutovers.

You'll work to our published SLA: 60-minute average first response and 3-business-day resolution on standard tickets; 15-minute response and 4-business-hour restoration on P1 incidents. We care as much about tickets staying closed as about closing them quickly.

What we're looking for

5+ years in IT support, including 2+ years at a 3rd-line or senior escalation level. This is a senior role
Real depth in Microsoft 365 and Entra ID administration
Strong Windows and macOS troubleshooting, with hands-on RMM and MDM experience managing a fleet.
Working knowledge of endpoint security tooling - AV / EDR alert triage, agent deployment and coverage.
Experience administering a cloud VoIP platform, including building call flows or IVRs.
Solid networking fundamentals: DNS, DHCP, VLANs, VPN, firewall rules, Wi-Fi.
Comfortable working a ticket queue to SLA in a helpdesk platform such as Zendesk, and documenting as you go.
Excellent communication - you can explain a technical problem to a non-technical clinician with patience and clarity.
Comfortable supporting users remotely across multiple sites and time zones, and prioritising against SLA.
Legally entitled to work in Canada.

Nice to have: experience supporting users across multiple sites or at a managed service provider; Microsoft 365 or Google Workspace tenant migrations; familiarity with HIPAA or another data-protection regime.

Language: Knowledge of English is required, as this role provides direct daily support - verbal and written - to clinic staff located exclusively in the United States, and our clinical, security, and vendor platforms operate in English. French is an asset but is not required for the duties of the role.

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More about this job

Responsibilities

The IT Support Technician III acts as the senior escalation point for US clinics, resolving complex technical issues across Microsoft 365, networking, and security tooling. They are responsible for managing the ticket queue in Zendesk, mentoring L1/L2 technicians, and maintaining documentation and SOPs.

Requirements

Candidates must have 5+ years of IT support experience, including 2+ years at a senior escalation level, with deep knowledge of Microsoft 365 and Entra ID. Strong troubleshooting skills in Windows/macOS environments, networking fundamentals, and the ability to communicate technical issues to non-technical staff are required.

Skills

Microsoft 365
Entra ID
Zendesk
RMM
MDM
Windows
MacOS
EDR
VoIP
Networking
DNS
DHCP
VLANs
VPN
Firewall
Troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Microsoft 365
Entra ID
Zendesk
RMM
MDM
Windows
MacOS
EDR
VoIP
Networking
DNS
DHCP
VLANs
VPN
Firewall
Exchange Online
SharePoint
OneDrive
Zenoti
Nextech
PatientNow
Dr. Chrono
Meevo
SLA
Helpdesk
Infrastructure
Security
Endpoint Management
Technical Support

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