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Added 11 mins ago
PF
Technical Manager
Power Factors
Brossard, QC
- Full-time
Added 12 mins ago
PF
Technical Manager
Power Factors
Remote, Canada
- Remote
Added 27 mins ago
EI
Field Service Engineer
Ecolab Inc.
Calgary, AB
- Full-time
The Field Service Engineer supports customers globally and reports to the Manager, Field Service Operations. The Field Service Engineer is responsible for aspects of deployments,…
Added 40 mins ago
WW
Full-Stack Web Engineer
White Widget
MB · Back, MB
- Full-time
Each engineer in White Widget takes responsibility over their code and projects. We endeavor to create code that’s clean with legibility, reusability, testability, and maintainability in…
Added 40 mins ago
WW
Android Engineer
White Widget
MB · Back, MB
- Full-time
Each engineer in White Widget takes responsibility over their code and projects. We endeavor to create code that’s clean with legibility, reusability, testability, and maintainability in…
Added 40 mins ago
WW
QA Engineer
White Widget
MB · Back, MB
- Full-time
…success of projects both internally and for clients. Each QA engineer at White Widget takes ownership of quality across the entire product lifecycle. We don't just test at the end. We're…
Added 40 mins ago
WW
AI / Data Engineer
White Widget
MB · Back, MB
- Full-time
Each engineer in White Widget takes responsibility over their code and projects. We endeavor to create code that’s clean with legibility, reusability, testability, and maintainability in…
Added 40 mins ago
WW
DevOps Engineer
White Widget
MB · Back, MB
- Full-time
Each engineer in White Widget takes responsibility over their code and projects. We endeavor to create code that’s clean with legibility, reusability, testability, and maintainability in…
Added 40 mins ago
Q
Devops Engineer
Qorsa
Waterloo, ON
- Full-time
We are hiring a DevOps Engineer to run the build, release and deployment infrastructure for CasQade, our crypto-agile post-quantum platform, and for our AI applications. Our components ship…
Added 40 mins ago
C
Train Conductor
CPKC
London, ON
- Full-time
Joining CPKC as a conductor can lead to career growth as a Yard Foreperson, Locomotive Engineer or management.
Added 40 mins ago
C
Train Conductor
CPKC
Smiths Falls, ON
- Full-time
Joining CPKC as a conductor can lead to career growth as a Yard Foreperson, Locomotive Engineer or management.
Added 40 mins ago
TG
Intermediate Draftsperson - Toro
Toro Group of Companies
Concord, ON
- Full-time
Review and implement architectural revisions, ASIs, SKs, and engineer/client comments accurately and in a timely manner.
Added 1 hour ago
RC
Data Path Engineer
Ribbon Communications
Ottawa, ON
- Full-time
Added 1 hour ago
NS
Group Services Labourer - Skilled Labourer (Hands-On Training Provided)
Northern Strands
Saskatoon, SK
- Full-time
Innovation– if it doesn’t exist, we will engineer and manufacture it
Added 1 hour ago
AH
Maintenance Worker II
Alberta Health Services
Grande Prairie, AB
- Full-time
Completion of Grade 10 or equivalent. Possession of a valid driver's licence. Power Engineer 5th Class Certificate required where boiler support is necessary.
Added 2 hours ago
Q
Full Stack Software Engineer
Qorsa
Waterloo, ON
- Full-time
We are hiring a Full Stack Software Engineer to build the operator side of CasQade, our crypto-agile TLS and PKI platform. Customers use our dashboard to enroll hosts, watch certificate and…
Added 2 hours ago
Q
Cryptography Engineer
Qorsa
Waterloo, ON
- Full-time
We are hiring a Cryptography Engineer to work on the cryptography at the core of CasQade, our crypto-agile TLS and PKI platform, and on related products including our hardware program. You…
Added 2 hours ago
M
Plumbing Engineer
MEPIS
Brampton, ON · Regional Municipality of Peel, ON
- Full-time
We are seeking a motivated Plumbing Design Engineer to join our engineering team. This role is ideal for someone with foundational design experience who is ready to take on more…
Added 2 hours ago
S
Senior QA Automation Engineer / Lead – eCommerce Payments
Simpliigence
Canada
- Contract
We are hiring a hands-on Senior QA Automation Engineer to lead QA for Adyen payment projects on a large global eCommerce platform for a leading consumer brand.
Added 2 hours ago
AC
Forensic Fire Engineer – Electrical
Aviva Canada
Oakville, ON
- Full-time
Are you a passionate engineer eager to make a meaningful impact on a bigger scale? Aviva is thrilled to announce a new innovative role that offers an unparalleled opportunity to shape the…
Added 2 hours ago
AC
Forensic Fire Engineer – Electrical
Aviva Canada
Markham, ON
- Full-time
Are you a passionate engineer eager to make a meaningful impact on a bigger scale? Aviva is thrilled to announce a new innovative role that offers an unparalleled opportunity to shape the…
Added 2 hours ago
Maintenance Services Worker
HealthCareersInSask.ca
Moose Jaw, SK
Refrigeration Engineer certificate, where required by the job
Added 2 hours ago
S
Head of Petroleum Engineering
Sofomation
Canada
- Full-time
Added 2 hours ago
LS
Project Engineer
Lauren Services
Vancouver, BC
- Contract
The Project Engineer is responsible for overseeing and contributing to industrial design, technical analysis, and the resolution of engineering problems on projects. The incumbent will…
Added 2 hours ago
LS
Intermediate Mechanical Engineer
Lauren Services
Calgary, AB
- Contract
We are seeking a highly motivated Intermediate Mechanical Engineer with strong experience in mechanical engineering and design, particularly within the midstream energy, industrial, or…

Cosmetic Physician Partners

IT Support Technician III / Senior Technician

Montreal, QC, Canada

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Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 7, 2026

Original job description

The Role

We're hiring an IT Support Technician III in Montréal to act as the senior escalation point for our clinics across the United States. This is a hands-on, queue-driven role: you'll work tickets every day, resolving the problems our 1st and 2nd line technicians can't across Microsoft 365, endpoints, security tooling, telephony, and networking.

One day you might be untangling an Exchange Online mail-flow issue, triaging an EDR alert, rebuilding a clinic's phone tree, and setting up a new site's network. You'll escalate infrastructure, security, and architecture work to our Senior IT Engineer.

Schedule: Monday to Friday, 12:00 – 20:00 Eastern, aligned to our US clinics' business hours. We don't run weekend support, though the team occasionally helps out for urgent issues or planned cutovers.

What you'll do

Work the escalation queue: This is the core of the job. You'll live in Zendesk: taking escalated tickets from our 1st and 2nd line technicians, driving them to resolution against SLA, and being the last stop before an issue reaches our Senior IT Engineer.

Microsoft 365 and Entra ID: Exchange Online mail flow, SharePoint and OneDrive permissions, Teams, licensing, MFA and conditional access, and tenant-to-tenant migrations.

RMM and MDM: Windows and macOS builds, patching, policy, application packaging, remote support, and agent health across the fleet. Printing, scanning and peripherals sit here too.

Security tooling (AV / EDR): Triage and action endpoint detection alerts, keep agent coverage complete across every device, support phishing simulation and security awareness campaign, and escalate genuine incidents promptly.

VoIP and telephony: Cloud VoIP administration, IVR and call-flow builds, ring groups, voicemail, number porting, handsets, and call routing across time zones.

Networking: Diagnose connectivity, wireless, VLAN, VPN, and firewall issues at clinic sites; coordinate with ISPs and escalate hardware faults.

Clinic onboarding: Once onboarded and have a full understanding of clinic structure you will help with clinic onboardings and standardization.

Clinical platform support (secondary): Day-to-day account, access, and workstation-side support for our EMR and practice-management systems (Zenoti, Nextech, PatientNow, Dr. Chrono, Meevo) and consultation-room iPads and imaging hardware.

Documentation and mentoring: Maintain SOPs and knowledge-base articles in Zendesk, keep asset and licence records accurate, and coach the L1/L2 technicians so more issues are solved correctly the first time.

You'll work to our published SLA: 60-minute average first response and 3-business-day resolution on standard tickets; 15-minute response and 4-business-hour restoration on P1 incidents. We care as much about tickets staying closed as about closing them quickly.

What we're looking for

5+ years in IT support, including 2+ years at a 3rd-line or senior escalation level. This is a senior role

Real depth in Microsoft 365 and Entra ID administration

Strong Windows and macOS troubleshooting, with hands-on RMM and MDM experience managing a fleet.

Working knowledge of endpoint security tooling - AV / EDR alert triage, agent deployment and coverage.

Experience administering a cloud VoIP platform, including building call flows or IVRs.

Solid networking fundamentals: DNS, DHCP, VLANs, VPN, firewall rules, Wi-Fi.

Comfortable working a ticket queue to SLA in a helpdesk platform such as Zendesk, and documenting as you go.

Excellent communication - you can explain a technical problem to a non-technical clinician with patience and clarity.

Comfortable supporting users remotely across multiple sites and time zones, and prioritising against SLA.

Legally entitled to work in Canada.

Nice to have: experience supporting users across multiple sites or at a managed service provider; Microsoft 365 or Google Workspace tenant migrations; familiarity with HIPAA or another data-protection regime.

Language: Knowledge of English is required, as this role provides direct daily support - verbal and written - to clinic staff located exclusively in the United States, and our clinical, security, and vendor platforms operate in English. French is an asset but is not required for the duties of the role.

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More about this job

Responsibilities

The IT Support Technician III acts as a senior escalation point for clinics, resolving complex technical issues across Microsoft 365, networking, and security tooling. They are responsible for managing the escalation queue in Zendesk, mentoring junior technicians, and maintaining documentation to ensure high service standards.

Requirements

Candidates must have at least 5 years of IT support experience, including 2 years at a senior or 3rd-line level. Proficiency in Microsoft 365, endpoint management, networking fundamentals, and security alert triage is required.

Skills

Microsoft 365
Entra ID
Windows
MacOS
RMM
MDM
Endpoint Security
AV
EDR
VoIP
Networking
DNS
DHCP
VLANs
VPN
Zendesk

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Microsoft 365
Entra ID
Exchange Online
SharePoint
OneDrive
MFA
RMM
MDM
AV
EDR
VoIP
IVR
Networking
DNS
DHCP
VLANs
VPN
Firewall
Zendesk
SLA
Helpdesk
Endpoint Security
Clinic Onboarding
EMR
Practice-management systems
SOP
Knowledge-base
Asset management
Licensing

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