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Added 1 hour ago
ED
Senior Network Delivery Engineer - EN 235
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
Added 1 hour ago
FB
Jr. Process Engineer
FGF Brands
Pickering, ON
- Full-time
As a Junior Process Engineer, you will work with the Engineering team on projects within a fast-paced manufacturing environment. These responsibilities are to be carried out in a manner…
Added 2 hours ago
R
Lead Senior Software Engineer
RBC
Toronto, ON
- Full-time
…vendor partners. We are looking for a lead senior software engineer, a seasoned technologist to build cutting-edge, products and solutions in cloud environments. You'll join a very dynamic,…
Added 2 hours ago
T
Software Engineer II (SDET)
TD
Toronto, ON
- Full-time
Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
Added 2 hours ago
T
SAP Customer Solution Director
Talan
Montreal, QC
- $170,000 to $220,000 CAD / year
- Full-time
Executive advisory: Experience leading oral presentations, executive workshops and value discussions with VP- or C-level business stakeholders.
Added 2 hours ago
TC
AI Platform Engineer
Tata Consultancy Services
Halifax, NS
- Full-time
…Employers Institute, including a recent top ranking at the country…
Added 3 hours ago
A
Planner
Airswift
Toronto, ON · North York, ON
- $48 to $60 CAD / hour
- Contract
Software: Primavera P6 (expert level required)
Added 3 hours ago
TC
Data Engineer
Tata Consultancy Services
Mississauga, ON
- $100,000 to $120,000 CAD / year
- Full-time
…Employers Institute, including a recent top ranking at the country…
Added 3 hours ago
JI
Seasonal Air Tractor 802 Application Pilot
J.D. Irving, Limited
Juniper, NB
- Full-time
Coordinate the aircraft maintenance schedule with the onsite Aircraft Maintenance Engineer (AME)
Added 3 hours ago
RL
Optical Engineer I
Rocket Lab
Toronto, ON
- Full-time
Based out of Rocket Lab's site Sinclair Interplanetary in Toronto, Ontario, Canada, the Optical Engineer II reports to the optical lead and is responsible for supporting development and…
Added 3 hours ago
RL
Optical Engineer II
Rocket Lab
Toronto, ON
- Full-time
Based out of Rocket Lab's site Sinclair Interplanetary in Toronto, Ontario, Canada, the Optical Engineer II reports to the optical lead and is responsible for supporting development and…
Added 3 hours ago
Q
Firmware Engineer, Edge AI Silicon Validation (Embedded C)
Qualcomm
Markham, ON
- Full-time
An ideal candidate is an embedded Firmware Engineer interested in helping to validate and develop world-class low power audio and AI solutions. Replacement Position
Added 4 hours ago
E
Professionnel(le) en soutien Support Professional
Ericsson
Ottawa, ON
- Full-time
Added 4 hours ago
E
Professionnel(le) en soutien Support Professional
Ericsson
Montreal, QC
- Full-time
Added 4 hours ago
Optical Engineer I
Rocket Lab Corporation
Toronto, ON
Based out of Rocket Lab's site Sinclair Interplanetary in Toronto, Ontario, Canada, the Optical Engineer II reports to the optical lead and is responsible for supporting development and…
Added 4 hours ago
IA
Planner
Indotronix Avani Group
Toronto, ON
- Contract
Professional Engineer (P.Eng.) designation or equivalent professional accreditation preferred.
Added 5 hours ago
EN
Pipeline Integrity Technician
Echo NDE
Edmonton, AB
- Full-time
Organize and report inspection results & communicate results to the responsible engineer.
Added 5 hours ago
IC
Field Project Coordinator
Industra Construction Corp
Terrace, BC
- Full-time
…projects - with real opportunities to progress into Project Engineer, Assistant Project Manager and Project Manager roles, supported by mentorship and a personal development…
Added 5 hours ago
LG
HEALTH & SAFETY OFFICER
Laframboise Groupe
Long Sault, ON
- Full-time
Prepare, review, and maintain Job Hazard Analyses (JHAs), Safe Work Plans, Field Level Risk Assessments (FLRAs), permits, and other project-specific safety documentation.
Added 5 hours ago
LM
HEALTH & SAFETY OFFICER
Laframboise Mechanical Electrical Ltd
Long Sault, ON
- Full-time
Prepare, review, and maintain Job Hazard Analyses (JHAs), Safe Work Plans, Field Level Risk Assessments (FLRAs), permits, and other project-specific safety documentation.
Added 5 hours ago
SL
Security Platform Engineer (SIEM)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
The Security Platform Engineer (Security Visibility) is responsible for assisting the Sr Platform Engineer in planning, designing, implementing, and monitoring security technologies and…
Added 6 hours ago
Software Engineer
L3Harris Technologies
Montreal, QC
We are seeking an junior-level automation/application developer to join the Automation Group in the Marine Division. The selected candidate will be reliable, creative, and open-minded, and…
Added 6 hours ago
3T
SRE
360 Technology
Toronto, ON
- Full-time
We are looking for an experienced Site Reliability Engineer to own the reliability, availability, security, and performance of a high-traffic, customer-facing banking website operating on a…
Added 7 hours ago
HS
Quality Assurance Engineer
HR Solutions
London, ON
- Full-time
The Quality Engineer/Specialist is responsible for overseeing the company’s compliance with ISO-9001 and CISC standards. The Quality Engineer/Specialist will also establish procedures and…
Added 9 hours ago
AI
Senior Principal Engineer- React Native
AI Interviews
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are seeking a Senior/Lead React Native Engineer with 8+ years of mobile engineering and 5+ years of production React Native experience.Strong expertise in React Native 0.76+, New…

Cosmetic Physician Partners

IT Support Technician III / Senior Technician

Montreal, QC, Canada

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Job details

Posting language: English
Posted: Oct 7, 2026

Original job description

The Role

We're hiring an IT Support Technician III in Montréal to act as the senior escalation point for our clinics across the United States. This is a hands-on, queue-driven role: you'll work tickets every day, resolving the problems our 1st and 2nd line technicians can't across Microsoft 365, endpoints, security tooling, telephony, and networking.

One day you might be untangling an Exchange Online mail-flow issue, triaging an EDR alert, rebuilding a clinic's phone tree, and setting up a new site's network. You'll escalate infrastructure, security, and architecture work to our Senior IT Engineer.

Schedule: Monday to Friday, 12:00 – 20:00 Eastern, aligned to our US clinics' business hours. We don't run weekend support, though the team occasionally helps out for urgent issues or planned cutovers.

What you'll do

Work the escalation queue: This is the core of the job. You'll live in Zendesk: taking escalated tickets from our 1st and 2nd line technicians, driving them to resolution against SLA, and being the last stop before an issue reaches our Senior IT Engineer.

Microsoft 365 and Entra ID: Exchange Online mail flow, SharePoint and OneDrive permissions, Teams, licensing, MFA and conditional access, and tenant-to-tenant migrations.

RMM and MDM: Windows and macOS builds, patching, policy, application packaging, remote support, and agent health across the fleet. Printing, scanning and peripherals sit here too.

Security tooling (AV / EDR): Triage and action endpoint detection alerts, keep agent coverage complete across every device, support phishing simulation and security awareness campaign, and escalate genuine incidents promptly.

VoIP and telephony: Cloud VoIP administration, IVR and call-flow builds, ring groups, voicemail, number porting, handsets, and call routing across time zones.

Networking: Diagnose connectivity, wireless, VLAN, VPN, and firewall issues at clinic sites; coordinate with ISPs and escalate hardware faults.

Clinic onboarding: Once onboarded and have a full understanding of clinic structure you will help with clinic onboardings and standardization.

Clinical platform support (secondary): Day-to-day account, access, and workstation-side support for our EMR and practice-management systems (Zenoti, Nextech, PatientNow, Dr. Chrono, Meevo) and consultation-room iPads and imaging hardware.

Documentation and mentoring: Maintain SOPs and knowledge-base articles in Zendesk, keep asset and licence records accurate, and coach the L1/L2 technicians so more issues are solved correctly the first time.

You'll work to our published SLA: 60-minute average first response and 3-business-day resolution on standard tickets; 15-minute response and 4-business-hour restoration on P1 incidents. We care as much about tickets staying closed as about closing them quickly.

What we're looking for

5+ years in IT support, including 2+ years at a 3rd-line or senior escalation level. This is a senior role

Real depth in Microsoft 365 and Entra ID administration

Strong Windows and macOS troubleshooting, with hands-on RMM and MDM experience managing a fleet.

Working knowledge of endpoint security tooling - AV / EDR alert triage, agent deployment and coverage.

Experience administering a cloud VoIP platform, including building call flows or IVRs.

Solid networking fundamentals: DNS, DHCP, VLANs, VPN, firewall rules, Wi-Fi.

Comfortable working a ticket queue to SLA in a helpdesk platform such as Zendesk, and documenting as you go.

Excellent communication - you can explain a technical problem to a non-technical clinician with patience and clarity.

Comfortable supporting users remotely across multiple sites and time zones, and prioritising against SLA.

Legally entitled to work in Canada.

Nice to have: experience supporting users across multiple sites or at a managed service provider; Microsoft 365 or Google Workspace tenant migrations; familiarity with HIPAA or another data-protection regime.

Language: Knowledge of English is required, as this role provides direct daily support - verbal and written - to clinic staff located exclusively in the United States, and our clinical, security, and vendor platforms operate in English. French is an asset but is not required for the duties of the role.

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More about this job

Responsibilities

The IT Support Technician III acts as a senior escalation point for clinics, resolving complex technical issues across Microsoft 365, networking, and security tooling. They are responsible for managing the escalation queue in Zendesk, mentoring junior technicians, and maintaining documentation to ensure high service standards.

Requirements

Candidates must have at least 5 years of IT support experience, including 2 years at a senior or 3rd-line level. Proficiency in Microsoft 365, endpoint management, networking fundamentals, and security alert triage is required.

Skills

Microsoft 365
Entra ID
Windows
MacOS
RMM
MDM
Endpoint Security
AV
EDR
VoIP
Networking
DNS
DHCP
VLANs
VPN
Zendesk

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Microsoft 365
Entra ID
Exchange Online
SharePoint
OneDrive
MFA
RMM
MDM
AV
EDR
VoIP
IVR
Networking
DNS
DHCP
VLANs
VPN
Firewall
Zendesk
SLA
Helpdesk
Endpoint Security
Clinic Onboarding
EMR
Practice-management systems
SOP
Knowledge-base
Asset management
Licensing

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