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SP
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- Full-time
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FG
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Added 15 mins ago
C
Director, Client Services
Cosmo5
Montreal, QC
- Full-time
Cosmo5 is a global marketing group uniting media, commerce, creative, data, and technology to drive growth. Founded in 2001, our network of specialists supports local and international…
Added 29 mins ago
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OT
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- Other
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RB
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ON · Thunder Bay, ON · Kingston, ON · London, ON · Toronto, ON · Oakville, ON · Burlington, ON · Chatham-Kent, ON
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Added 44 mins ago
UO
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Added 44 mins ago
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Cosmo5

Director, Client Services

Montreal, QC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 12, 2026
Experience: 8+ years of relevant media and agency experience, including senior responsibility for client relationships, campaign delivery and media budgets.
Posting language: English · French
Posted: Nov 12, 2026

Original job description

English section of this bilingual listing.

WHO WE ARE

Cosmo5 is a global marketing group uniting media, commerce, creative, data, and technology to drive growth. Founded in 2001, our network of specialists supports local and international brands with cutting-edge expertise in omnichannel strategy, AI-powered brand engagement, campaign activation, and advanced measurement.

ABOUT THE ROLE

Cosmo5 is looking for a Director, Client Services to combine strong client relationship management with practical understanding of paid media planning and execution. You will serve as a primary day-to-day client contact and take responsibility for campaign delivery, budget oversight and performance across paid search, social and programmatic.

This is a hands-on leadership role for an experienced media practitioner who can independently investigate issues, guide optimization and present clear recommendations to clients.

WHAT YOU WILL DO

Own the primary client relationship, building a strong understanding of business priorities and maintaining clear, proactive communication.
Lead routine client meetings and performance reviews, explaining results, presenting recommendations and ensuring decisions translate into action.
Oversee daily campaign activity, pacing and budget delivery across paid search, social and programmatic.
Review budget trackers, dashboards and advertising platform data against approved plans and flight dates, identifying underdelivery, overspend, inactive campaigns and discrepancies early.
Investigate alerts and performance changes, establish corrective actions with channel specialists, and verify that issues have been resolved.
Review audiences, targeting, campaign settings and optimization activity, using practical platform knowledge to challenge recommendations and guide improvements.
Coordinate client media strategy planning alongside expertise regional leads.
Project coordination responsibilities: maintaining clear briefs, timelines, approvals and follow-ups.
Work with the team on and finance on budget forecasting, reconciliation and invoicing, ensuring that financial records reflect approved budgets and actual delivery.
Strengthen monitoring, quality assurance and escalation practices, keeping decisions and actions documented in shared workflow tools.
Escalate significant risks, scope changes and commercial matters to the account’s business lead with a clear assessment and recommended next steps.

WHAT WE ARE LOOKING FOR

8+ years of relevant media and agency experience, including senior responsibility for client relationships, campaign delivery and media budgets.
Previous hands-on experience building, managing and optimizing paid media campaigns. Practical advertising platform experience is required.
Strong expertise with paid media channels, with the ability to independently assess campaign delivery across paid search, social and programmatic.
Experience working directly in platforms such as Google Ads, Meta Ads Manager and programmatic buying platforms.
Strong understanding of budget pacing, forecasting, audience targeting, campaign metrics and measurement limitations.
A demonstrated ability to identify operational problems, determine their causes and ensure corrective actions are completed.
Strong analytical skills and confidence working with Excel or Google Sheets, reporting dashboards and project management tools.
Ability to work collaboratively across strategy, planning, activation, data and account management teams.
Fluency in English (written and spoken) is required, as this role involves daily collaboration, strategic planning, and reporting with teams and clients based outside of Québec (including Chicago, New York, and Toronto). Working knowledge of French is a strong asset.

OUR COMMITMENT TO EQUITY, DIVERSITY & INCLUSION

As an equal-opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.

Read the full bilingual original

English follows,

QUI SOMMES-NOUS ?

Cosmo5 est un groupe mondial de marketing qui réunit les expertises en médias, commerce, création, données et technologie pour stimuler la croissance des marques. Fondé en 2001, notre réseau de spécialistes accompagne des marques locales et internationales grâce à une expertise de pointe en stratégie omnicanale, en engagement des marques propulsé par l’intelligence artificielle, en activation de campagnes et en mesure avancée de la performance.

À PROPOS DU POSTE

Cosmo5 est à la recherche d’un(e) Directeur(trice), Services-conseils clients possédant de solides compétences en gestion des relations clients ainsi qu’une bonne maîtrise pratique de la planification et de l’exécution des campagnes médias payantes.

Vous agirez à titre de principal(e) interlocuteur(trice) auprès des clients au quotidien et serez responsable de la livraison des campagnes, du suivi budgétaire et de la performance des initiatives en référencement payant (Paid Search), en médias sociaux payants (Paid Social) et en publicité programmatique.

Il s’agit d’un poste de leadership opérationnel destiné à une personne expérimentée en médias numériques, capable d’analyser les problématiques de façon autonome, d’orienter les optimisations et de présenter des recommandations claires et pertinentes aux clients.

VOS RESPONSABILITÉS

Assurer la gestion de la relation client principale, développer une compréhension approfondie des priorités d’affaires et maintenir une communication claire, proactive et régulière.
Diriger les rencontres clients et les présentations de performance, expliquer les résultats, formuler des recommandations et veiller à leur mise en œuvre.
Superviser les activités quotidiennes des campagnes, le rythme des dépenses et le respect des budgets sur les différents canaux : référencement payant, médias sociaux payants et publicité programmatique.
Examiner les outils de suivi budgétaire, les tableaux de bord et les données des plateformes publicitaires afin de vérifier leur conformité avec les plans approuvés et les périodes de diffusion, et repérer rapidement les sous-livraisons, les dépassements budgétaires, les campagnes inactives et les écarts.
Analyser les alertes et les variations de performance, déterminer les mesures correctives avec les spécialistes des différents canaux et s’assurer de la résolution des problèmes.
Examiner les audiences, le ciblage, les paramètres des campagnes et les activités d’optimisation, en mettant à profit une connaissance pratique des plateformes pour évaluer les recommandations et orienter les améliorations.
Coordonner la planification des stratégies médias des clients en collaboration avec les responsables régionaux des différentes expertises.
Assurer la coordination des projets, notamment la préparation de briefs clairs, le suivi des échéanciers, des approbations et des actions à entreprendre.
Collaborer avec les équipes et le service des finances sur les prévisions budgétaires, les rapprochements financiers et la facturation, afin d’assurer la concordance entre les budgets approuvés et les dépenses réelles.
Renforcer les pratiques de suivi, d’assurance qualité et de gestion des escalades, tout en documentant les décisions et les actions dans les outils de travail collaboratifs.
Faire remonter les risques importants, les changements de portée et les enjeux commerciaux au responsable du compte, en présentant une analyse claire de la situation et des recommandations quant aux prochaines étapes.

PROFIL RECHERCHÉ

Minimum de 8 ans d’expérience pertinente dans le domaine des médias et en agence, incluant des responsabilités de niveau senior en gestion de relations clients, en livraison de campagnes et en gestion de budgets médias.
Expérience pratique préalable dans la création, la gestion et l’optimisation de campagnes médias payantes. Une expérience directe avec les plateformes publicitaires est essentielle.
Solide expertise des canaux médias payants et capacité à évaluer de manière autonome la livraison et la performance des campagnes en référencement payant, en médias sociaux payants et en publicité programmatique.
Expérience directe avec des plateformes telles que Google Ads, Meta Ads Manager et des plateformes d’achat programmatique.
Excellente compréhension du rythme des dépenses budgétaires, des prévisions, du ciblage des audiences, des indicateurs de performance et des limites liées à la mesure des résultats.
Capacité démontrée à identifier les problèmes opérationnels, à en déterminer les causes et à assurer la mise en œuvre des mesures correctives.
Solides compétences analytiques et aisance avec Excel ou Google Sheets, les tableaux de bord de performance et les outils de gestion de projets.
Capacité à collaborer efficacement avec les équipes de stratégie, de planification, d’activation, de données et de gestion de comptes.
Maîtrise de l’anglais, à l’oral comme à l’écrit, requise, puisque ce poste implique une collaboration quotidienne, de la planification stratégique et la production de rapports avec des équipes et des clients situés à l’extérieur du Québec, notamment à Chicago, à New York et à Toronto. Une connaissance fonctionnelle du français constitue un atout important.

NOTRE ENGAGEMENT ENVERS L’ÉQUITÉ, LA DIVERSITÉ ET L’INCLUSION

En tant qu’employeur souscrivant au principe de l’égalité des chances, nous valorisons la diversité et nous nous engageons à créer un environnement de travail inclusif pour l’ensemble de nos employé(e)s.

- - - - - - - -

WHO WE ARE

ABOUT THE ROLE

This is a hands-on leadership role for an experienced media practitioner who can independently investigate issues, guide optimization and present clear recommendations to clients.

WHAT YOU WILL DO

Own the primary client relationship, building a strong understanding of business priorities and maintaining clear, proactive communication.
Lead routine client meetings and performance reviews, explaining results, presenting recommendations and ensuring decisions translate into action.
Oversee daily campaign activity, pacing and budget delivery across paid search, social and programmatic.
Review budget trackers, dashboards and advertising platform data against approved plans and flight dates, identifying underdelivery, overspend, inactive campaigns and discrepancies early.
Investigate alerts and performance changes, establish corrective actions with channel specialists, and verify that issues have been resolved.
Review audiences, targeting, campaign settings and optimization activity, using practical platform knowledge to challenge recommendations and guide improvements.
Coordinate client media strategy planning alongside expertise regional leads.
Project coordination responsibilities: maintaining clear briefs, timelines, approvals and follow-ups.
Work with the team on and finance on budget forecasting, reconciliation and invoicing, ensuring that financial records reflect approved budgets and actual delivery.
Strengthen monitoring, quality assurance and escalation practices, keeping decisions and actions documented in shared workflow tools.
Escalate significant risks, scope changes and commercial matters to the account’s business lead with a clear assessment and recommended next steps.

WHAT WE ARE LOOKING FOR

8+ years of relevant media and agency experience, including senior responsibility for client relationships, campaign delivery and media budgets.
Previous hands-on experience building, managing and optimizing paid media campaigns. Practical advertising platform experience is required.
Strong expertise with paid media channels, with the ability to independently assess campaign delivery across paid search, social and programmatic.
Experience working directly in platforms such as Google Ads, Meta Ads Manager and programmatic buying platforms.
Strong understanding of budget pacing, forecasting, audience targeting, campaign metrics and measurement limitations.
A demonstrated ability to identify operational problems, determine their causes and ensure corrective actions are completed.
Strong analytical skills and confidence working with Excel or Google Sheets, reporting dashboards and project management tools.
Ability to work collaboratively across strategy, planning, activation, data and account management teams.
Fluency in English (written and spoken) is required, as this role involves daily collaboration, strategic planning, and reporting with teams and clients based outside of Québec (including Chicago, New York, and Toronto). Working knowledge of French is a strong asset.

OUR COMMITMENT TO EQUITY, DIVERSITY & INCLUSION

As an equal-opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead day-to-day client relationships and oversee paid search, paid social, and programmatic campaign delivery, budgets, pacing, and performance. Present results and recommendations, coordinate planning and project workflows, resolve operational issues, and collaborate on forecasting, reconciliation, and invoicing.

Requirements

Requires at least 8 years of relevant media and agency experience, including senior client-service responsibilities, hands-on paid media campaign management, and direct experience with advertising platforms such as Google Ads, Meta Ads Manager, and programmatic buying platforms. Candidates need strong analytical, budget-management, communication, and cross-functional collaboration skills; English fluency is required, and working French is an asset.

Skills

Paid Media Campaign Management
Paid Search
Paid Social
Programmatic Advertising
Campaign Optimization
Budget Pacing and Forecasting
Performance Analysis
Audience Targeting
Client Presentations
Project Coordination
Financial Reconciliation
Quality Assurance
Escalation Management
Excel and Google Sheets
English Communication

Visa sponsorship

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Keywords

Paid Media
Paid Search
Paid Social
Programmatic Advertising
Google Ads
Meta Ads Manager
Campaign Activation
Campaign Optimization
Media Planning
Client Services
Budget Pacing
Budget Forecasting
Financial Reconciliation
Invoicing
Audience Targeting
Performance Metrics
Performance Dashboards
Excel
Google Sheets
Project Management Tools
Quality Assurance
Escalation Management
Omnichannel Strategy
Marketing
Advertising
Campaign Measurement

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Jobs in Canada