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Cota

Supportive Housing Worker

Toronto, ON, Canada

Pay: Compensation: $25.28/hour-$29.40/hour
Job type: Part-time
Apply by: Oct 23, 2026
Working hours: 20 hours per week
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

SUPPORTIVE HOUSING WORKER

Collegeview - Acquired Brain Injury (ABI)

One (1) Bargaining Unit, Permanent Part-Time Position

Every Other Weekend, 7:00am-3:00pm

Existing Vacancy

Compensation: $25.28/hour-$29.40/hour

About Cota

Cota is an accredited not-for-profit organization that has been providing community-based support to people living with mental health and cognitive challenges for over 50 years. At present, our wide array of services delivers much needed support to over 4,000 people/year who live with mental health challenges, psychogeriatric mental health conditions, acquired brain injuries, developmental disabilities, dual diagnoses and/or the experience of homelessness. These services include, but are not limited to, case management, supportive housing and adult day program services. A full listing of our services can be viewed on our website at https://cotainspires.ca/

Cota is presently seeking a dynamic and innovative individual to join our amazing team in the capacity of the role outlined within this posting. Followed by our mission to support individuals with mental health and cognitive challenges to live well within their communities, we strive toward a vision of a supportive, inclusive society where everyone has the opportunity to thrive. If you feel you have the skills and qualifications to perform the duties of this role while consistently exemplifying Cota’s values Hope, Respect, Dedication, Equity, Accountability, Collaboration and Innovation, we would love to hear from you.

Role Overview

The Supportive Housing Worker is responsible for providing Recovery Oriented services to Cota clients in a manner consistent with Cota’s Mission, Vision and Values.

About The Team

We require Supportive Housing Worker to work as a team member of our Acquired Brain Injury (ABI) Supportive Housing program at Collegeview. Collegeview is located at the Collegeview Apartment site in the Yonge St. /College St. area of downtown Toronto. This program provides rent-geared-to-income accommodation and supports to adults living with ABI requiring various levels of physical, cognitive, and behavioral support. Tenants reside in their own apartments and share a communal kitchen with other tenants. The goal of the program is to assist tenants with activities of daily living (ADL’s & IADL’s) and other individual goals so that they can maintain their housing and lead productive lives within the community. The Collegeview team supports the program every day, 24hrs 7 days a week.

The Supportive Housing Worker duties may involve, but not necessarily be limited to:

In conjunction with the manager and supervisor, they assist with the search for, and acquisition of, appropriate housing units as may be required within the program

Coordinates intake processes including:

Reviewing the referral information of applicants to the program
Coordinating and participating in screening interviews with applicants and their respective referral sources
Determining eligibility for the program and confirming acceptance of new service users into the program
Coordinating move-in arrangements with the new service users and their respective referral sources
Facilitating internal move-in practices/protocols with new service users, per applicable program standards/guidelines
Orientating new service users to the housing environment and Cota’s service

Assists with the development of tenant Support/Goal Plans:

Plays an active lead role in ensuring that Support/Goal Plans are developed with each tenant and his/her support network and a record of this is documented in service user's chart
Shares responsibility with the Team for implementing appropriate housing supports that assist service users in pursuing/achieving their goals
Liaises with service user support networks on a regular basis
Focuses on assisting service users with:

Tenancy Related Matters, such as:

Rent payments
Landlord disputes
Reducing high risk behaviours
Coping within a communal environment
Engagement within the life of the tenant community

Activities of Daily Living (ADLs), such as:

Maintaining appropriate medications routines
Providing assistance and reminders relating to appointments
Establishing and/or maintaining service user personal hygiene routines
Assisting with service users' laundry routines
Maintaining and/or cleaning service users' units/rooms
Assisting service users with menu planning, grocery shopping and/or cooking
Managing and supporting service users with behavioural needs
Other supports with ADLs as identified by the Supervisor and/or Team

Other individual support requirements including, but not limited to:

Community orientation
Linking to Case Management and/or other services
Situational dispute/problem resolution
Informal counselling/guidance

Supports the maintenance of safe/clean environment:

Directly assists with maintaining the site in a clean and orderly state. This may involve:

Cleaning/setting up vacant tenant units in order to prepare them for occupancy as scheduled, or, as required
Cleaning common areas such as common rooms/lounges after activities, common kitchen, office, staff lounge, and building exterior space area as scheduled, or, as required
Assisting with any pest control/eradication efforts, as required
Continually assessing the environment for safety and security issues and recommending action to address any deficiencies

Coordinates/facilitates tenant meetings to promote direct service user participation in the planning of services/activities provided by Cota and to promote a safe and open forum for dialogue in relation to issues/concerns that service users may have regarding the services they receive, the environment that they live in, and any conflict/tension that they may be experiencing in relation to their living environment
Plans and facilitates group activities/events which foster service user engagement/participation, the development of social networks, and skill acquisition
Coordinates the purchasing of necessary program/activity supplies, and accounts for purchases in accordance with program guidelines
Offers outreach support/education to landlords and housing providers through:

Orientation to/education about the challenges facing our service users and their support needs
Participation in joint service user/landlord dispute meetings

Documentation and data entry:

Documents all service users contacts/interactions in the appropriate service user chart according to Cota's documentation guidelines
Enters data relating to service user interactions into Cota's database system according to data collection guideline
Assists with other data collection activities within the program, as determined by the Supervisor and/or Team

Participates in team meetings, provides input and ideas for improving services, efficiencies and ongoing program planning

Other Responsibilities

Maintains current certification and/or up-to-date training in identified Required Training areas for MH&CS Division Service providers
Adheres to all Cota's policies and procedures and follows established applicable program guidelines, procedures and practices
Adheres to all applicable legislation, in particular, the Ontario Human Rights Code
Complies with all Health and Safety policies and procedures to ensure every reasonable precaution is taken for the protection of workers and service users and that health and safety concerns or incidents are responded to promptly
Works cooperatively, respectfully and constructively with service users, Team members, management, other service providers, and external stakeholders
Ensures that confidentiality of service users, employees and Cota information is maintained at all times
Undertakes other related and/or delegated duties, as assigned

Qualifications

Education & Experience:

Completion of a Community College Diploma in Social Services, Community Work, Mental Health, or a related field; or an equivalent combination of related certified trainings, and a minimum of three (3) years of related or lived experience supporting individuals in housing, social services, or community-based settings

Knowledge & Skills

Clinical knowledge relevant to the target population being served
Knowledge of community resources relevant to the target population being served and/or demonstrated ability to search for applicable resources/information
Ability to design and implement group activities and facilitate group meetings
Good crisis management and dispute resolution skills
Good interpersonal and communication skills (verbal and written)
Basic computer literacy (Word, E-mail, Internet)
Good judgment and ability to work independently as well as cooperatively with others
Non-judgmental attitude
Consistent/ reliable and flexible
Ability to recognize safety issues and follow safe work practices
Demonstrated service user-centred and customer focused approach
Ability to problem solve and make recommendations to resolve issues
Effective team player
Sensitive to challenges experienced by marginalized population groups such as poverty, access issues, mental health and addictions

Judgment

Ability to identify client risk factors and coordinate appropriate follow-up
Respectful and aware of service user - worker boundaries
Awareness of safety issues with service users

Other

Medication Shift
Flexibility to shift hours as needed to support program needs

Application Details

Please complete the application below before September 30, 2026 at 4:00pm.

We are committed to fostering a workplace that reflects the diversity of the communities we serve. We recognize lived experience as a valuable form of knowledge and encourage applications from individuals with a wide range of experiences, identities, and perspectives - including those with lived experience of housing insecurity, mental health or substance use recovery, or engagement with community supports. Accommodations are available throughout the hiring process upon request.

Benefits

Upon successful completion of a three-month period of employment, permanent full-time and permanent part-time staff working more than 20 hours per week will be eligible for employer-paid group insurance benefits. These employer-paid benefits will include:

Extended health care
Life insurance
Accidental death and dismemberment insurance
Dental care
Travel assistance
Vision care

Permanent full-time and permanent part-time staff working more than 20 hours per week are also required to enroll in employee-paid long-term disability coverage.

Additional Information

Interview Process: Cota may choose to conduct parts/all of the hiring process virtually. Please note that as part of maintaining an agile workforce, all Cota staff may be required to be reasonably reassigned to support the operational needs of our essential services.

Screening Process: Please note that Cota uses AI to screen potential applicants for all roles.

We would like to thank all those that apply; however, due to high volumes of interest, only those selected for an interview will be contacted.

Thank you, Cota's HR Department.

__________________________________________________________________

Hope, Respect, Dedication, Equity, Accountability, Collaboration, and Innovation are key values of Cota. We are dedicated to promoting a diverse and inclusive workplace, upholding dignity, and acknowledging each person's individual contributions and potential as an equal-opportunity employer. We uphold the Ontario Human Right Code and strongly encourage applications from people of color, women, Indigenous Peoples, people with disabilities, LGBTQ2S+ people, and others who provide various viewpoints. Cota ensures an accessible hiring process in line with the AODA principles, providing accommodations for applicants with disabilities. For any accommodation requests, please contact hr_recruitment@cotainspires.ca

Apply About employer

More about this job

Responsibilities

Provide recovery-oriented housing and daily living support to adults with acquired brain injuries, helping tenants maintain their housing, pursue personal goals, and participate in community life. Coordinate intake and support plans, facilitate tenant meetings and group activities, maintain a safe and clean environment, liaise with support networks and landlords, and document service interactions.

Requirements

Requires a community college diploma in social services, community work, mental health, or a related field, or an equivalent combination of certified training and experience. Applicants need at least three years of related or lived experience supporting people in housing, social services, or community settings, along with relevant clinical and community-resource knowledge, communication and crisis-management skills, and basic computer literacy.

Skills

Supportive Housing
Acquired Brain Injury Support
Recovery-Oriented Services
Intake Coordination
Support and Goal Planning
Activities of Daily Living Support
Medication Routine Support
Crisis Management
Dispute Resolution
Group Facilitation
Community Resource Navigation
Documentation and Data Entry
Risk Assessment
Problem Solving
Interpersonal Communication
Teamwork

Benefits

Extended Health Care
Life Insurance
Accidental Death and Dismemberment Insurance
Dental Care
Travel Assistance
Vision Care
Long-Term Disability Coverage

Visa sponsorship

Not detected in the job text

Keywords

Supportive Housing
Acquired Brain Injury
Mental Health
Recovery-Oriented Services
Social Services
Community Work
Intake Coordination
Eligibility Screening
Support and Goal Plans
Activities of Daily Living
Medication Routines
Tenancy Support
Crisis Management
Dispute Resolution
Group Activities
Tenant Meetings
Community Resources
Landlord Relations
Risk Assessment
Health and Safety
Confidentiality
Documentation
Data Entry
Microsoft Word
Email
Internet
Ontario Human Rights Code
Service User-Centred Support

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