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Cota

Supportive Housing Worker

Toronto, ON, Canada

Pay: Compensation $25.28/hour-$29.40/hour
Job type: Full-time
Apply by: Oct 1, 2026
Posting language: English
Posted: Sep 21, 2026

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Original job description

SUPPORTIVE HOUSING WORKER

Ongoing Posting (depending on program need)

Employment Type – Casual

Multiple Locations

Compensation $25.28/hour-$29.40/hour

We are hiring Supportive Housing Workers seeking work on a casual basis at the following sites. You will be prompted to select geographic areas of interest in the online application form at the end of this posting.

Toronto East

11 Macey Avenue (Modular Housing Site, Victoria Park/Danforth)
Safe Bed Program (Danforth/Greenwood)

Toronto West

321 Dovercourt Road (Modular Housing Site, Dundas/Ossington)
Bailey House & 33 Beaty (King/Dufferin)
Adam's House (Sherbourne/Carlton)

Central Toronto

Collegeview (Yonge/College)

Role Overview

Cota’s Supportive Housing Workers play a crucial role in assisting tenants with housing maintenance, independent living skills development, and personal recovery and wellness. Their support fosters tenants' self-sufficiency, empowerment, and overall well-being, ultimately contributing to the success and stability of the supportive housing program.

We are seeking dynamic and innovative individuals who will work enthusiastically to deliver recovery-oriented, client and family centered services in order to meet our service user’s needs and support their personal goals!

Primary Responsibilities

The Supportive Housing Worker’s duties may involve, but not necessarily be limited to:

In conjunction with the manager and supervisor, they assist with the search for, and acquisition of, appropriate housing units as may be required within the program

Coordinates intake processes including:

Reviewing the referral information of applicants to the program
Coordinating and participating in screening interviews with applicants and their respective referral sources
Determining eligibility for the program and confirming acceptance of new service users into the program
Coordinating move-in arrangements with the new service users and their respective referral sources
Facilitating internal move-in practices/protocols with new service users, per applicable program standards/guidelines
Orientating new service users to the housing environment and Cota’s service

Assists with the development of tenant Support/Goal Plans:

Plays an active lead role in ensuring that Support/Goal Plans are developed with each tenant and his/her support network and a record of this is documented in service user's chart
Shares responsibility with the Team for implementing appropriate housing supports that assist service users in pursuing/achieving their goals
Liaises with service user support networks on a regular basis
Focuses on assisting service users with:

Tenancy Related Matters, such as:

Rent payments
Landlord disputes
Reducing high risk behaviours
Coping within a communal environment
Engagement within the life of the tenant community

Activities of Daily Living (ADLs), such as:

Maintaining appropriate medications routines
Providing assistance and reminders relating to appointments
Establishing and/or maintaining service user personal hygiene routines
Assisting with service users' laundry routines
Maintaining and/or cleaning service users' units/rooms
Assisting service users with menu planning, grocery shopping and/or cooking
Managing and supporting service users with behavioural needs
Other supports with ADLs as identified by the Supervisor and/or Team

Other individual support requirements including, but not limited to:

Community orientation
Linking to Case Management and/or other services
Situational dispute/problem resolution
Informal counselling/guidance

Supports the maintenance of safe/clean environment:

Directly assists with maintaining the site in a clean and orderly state. This may involve:

Cleaning/setting up vacant tenant units in order to prepare them for occupancy as scheduled, or, as required
Cleaning common areas such as common rooms/lounges after activities, common kitchen, office, staff lounge, and building exterior space area as scheduled, or, as required
Assisting with any pest control/eradication efforts, as required
Continually assessing the environment for safety and security issues and recommending action to address any deficiencies

Coordinates/facilitates tenant meetings to promote direct service user participation in the planning of services/activities provided by Cota and to promote a safe and open forum for dialogue in relation to issues/concerns that service users may have regarding the services they receive, the environment that they live in, and any conflict/tension that they may be experiencing in relation to their living environment
Plans and facilitates group activities/events which foster service user engagement/participation, the development of social networks, and skill acquisition
Coordinates the purchasing of necessary program/activity supplies, and accounts for purchases in accordance with program guidelines
Offers outreach support/education to landlords and housing providers through:

Orientation to/education about the challenges facing our service users and their support needs
Participation in joint service user/landlord dispute meetings

Documentation and data entry:

Documents all service users contacts/interactions in the appropriate service user chart according to Cota's documentation guidelines
Enters data relating to service user interactions into Cota's database system according to data collection guideline
Assists with other data collection activities within the program, as determined by the Supervisor and/or Team

Participates in team meetings, provides input and ideas for improving services, efficiencies and ongoing program planning

Other Responsibilities

Maintains current certification and/or up-to-date training in identified Required Training areas for MH&CS Division Service providers
Adheres to all Cota's policies and procedures and follows established applicable program guidelines, procedures and practices
Adheres to all applicable legislation, in particular, the Ontario Human Rights Code
Complies with all Health and Safety policies and procedures to ensure every reasonable precaution is taken for the protection of workers and service users and that health and safety concerns or incidents are responded to promptly
Works cooperatively, respectfully and constructively with service users, Team members, management, other service providers, and external stakeholders
Ensures that confidentiality of service users, employees and Cota information is maintained at all times
Undertakes other related and/or delegated duties, as assigned

Qualifications

Education & Experience:

Completion of a Community College Diploma in Social Services, Community Work, Mental Health, or a related field; or an equivalent combination of related certified trainings, and a minimum of three (3) years of related or lived experience supporting individuals in housing, social services, or community-based settings

Knowledge & Skills

Clinical knowledge relevant to the target population being served
Knowledge of community resources relevant to the target population being served and/or demonstrated ability to search for applicable resources/information
Ability to design and implement group activities and facilitate group meetings
Good crisis management and dispute resolution skills
Good interpersonal and communication skills (verbal and written)
Basic computer literacy (Word, E-mail, Internet)
Good judgment and ability to work independently as well as cooperatively with others
Non-judgmental attitude
Consistent/ reliable and flexible
Ability to recognize safety issues and follow safe work practices
Demonstrated service user-centred and customer focused approach
Ability to problem solve and make recommendations to resolve issues
Effective team player
Sensitive to challenges experienced by marginalized population groups such as poverty, access issues, mental health and addictions

Judgment

Ability to identify client risk factors and coordinate appropriate follow-up
Respectful and aware of service user - worker boundaries
Awareness of safety issues with service users

We are committed to fostering a workplace that reflects the diversity of the communities we serve. We recognize lived experience as a valuable form of knowledge and encourage applications from individuals with a wide range of experiences, identities, and perspectives - including those with lived experience of housing insecurity, mental health or substance use recovery, or engagement with community supports. Accommodations are available throughout the hiring process upon request.

Additional Information

Interview Process: Cota may choose to conduct parts/all of the hiring process virtually. Please note that as part of maintaining an agile workforce, all Cota staff may be required to be reasonably reassigned to support the operational needs of our essential services.

Screening Process: Please note that Cota uses AI to screen potential applicants for all roles.

We would like to thank all those that apply; however, due to high volumes of interest, only those selected for an interview will be contacted.

Thank you, Cota's HR Department.

__________________________________________________________________

Hope, Respect, Dedication, Equity, Accountability, Collaboration, and Innovation are key values of Cota. We are dedicated to promoting a diverse and inclusive workplace, upholding dignity, and acknowledging each person's individual contributions and potential as an equal-opportunity employer. We uphold the Ontario Human Right Code and strongly encourage applications from people of color, women, Indigenous Peoples, people with disabilities, LGBTQ2S+ people, and others who provide various viewpoints. Cota ensures an accessible hiring process in line with the AODA principles, providing accommodations for applicants with disabilities. For any accommodation requests, please contact [email protected]

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More about this job

Responsibilities

The Supportive Housing Worker assists tenants with housing maintenance, independent living skills, and personal recovery goals. They also coordinate intake processes, facilitate group activities, and ensure a safe and clean living environment for service users.

Requirements

Candidates must have a Community College Diploma in Social Services, Mental Health, or a related field, or an equivalent combination of training. A minimum of three years of related or lived experience in housing or community-based settings is required.

Skills

Case management
Crisis management
Dispute resolution
Mental health support
Independent living skills
Documentation
Data entry
Interpersonal skills
Communication skills
Community outreach
Problem solving
Client-centered care
Safety assessment
Group facilitation
Computer literacy

Visa sponsorship

Not detected in the job text

Keywords

Supportive Housing
Social Services
Mental Health
Recovery-oriented
Case Management
Community-based
Crisis Intervention
Tenant Support
Activities of Daily Living
Intake Coordination
Conflict Resolution
Documentation
Data Collection
Health and Safety
Ontario Human Rights Code
Outreach
Advocacy
Lived Experience

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