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Cota

TAY Case Manager

Toronto, ON, Canada

Compensation: $29.77/hour- $34.54/hour · Part-time

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Job details

Pay: Compensation: $29.77/hour- $34.54/hour
Job type: Part-time
Apply by: Dec 5, 2026
Experience: A combination of a post-secondary degree/diploma in a related field and 2-3 years direct experience, assessed as being relevant to the specific target population being served
Working hours: 20 hours per week
Posting language: English
Posted: Nov 5, 2026

Original job description

CASE MANAGER

Transitional Aged Youth (TAY) Program

One (1) Bargaining Unit, Permanent Full-Time Position

Monday-Friday 9:00am-5:00pm

Existing Vacancy

Compensation: $29.77/hour- $34.54/hour

About Cota

Cota is an accredited not-for-profit organization that has been providing community-based support to people living with mental health and cognitive challenges for over 50 years. At present, our wide array of services delivers much needed support to over 4,000 people/year who live with mental health challenges, psychogeriatric mental health conditions, acquired brain injuries, developmental disabilities, dual diagnoses and/or the experience of homelessness. These services include, but are not limited to, case management, supportive housing and adult day program services. A full listing of our services can be viewed on our website at https://cotainspires.ca/

Cota is presently seeking a dynamic and innovative individual to join our amazing team in the capacity of the role outlined within this posting. Followed by our mission to support individuals with mental health and cognitive challenges to live well within their communities, we strive toward a vision of a supportive, inclusive society where everyone has the opportunity to thrive. If you feel you have the skills and qualifications to perform the duties of this role while consistently exemplifying Cota’s values Hope, Respect, Dedication, Equity, Accountability, Collaboration and Innovation, we would love to hear from you.

Role Overview

The Case Manager is responsible for providing Recovery Oriented services to COTA Health clients in a manner consistent with COTA Health’s Mission, Vision and Values.

Cota’s TAY Program provides case management services to adults with developmental disabilities who were formerly in the care of a Toronto-based child welfare agency and who currently reside in a per diem residence. The Case Manager ensures that clients receive quality support while they are transitionally housed in a per diem residence and actively coordinates placements and transitional planning to move to new settings within the Adult Developmental Services Sector.

About The Team

This program supports adults with developmental disabilities who were formerly in the care of one of the Toronto-based Children’s Aid Societies. The program ensures that clients receive quality support while they reside in privately operated fee-for-service residential care settings, or living in the community, by offering case management services to the clients and by providing effective oversight to the fee-for-service agencies. On an annual basis, the program is responsible for ensuring that each fee-for-service agency is audited in order to ensure compliance with Quality Assurance Measures (QAM) regulations. Our team is currently comprised of 13 Case Managers that provide Case Management to individuals residing across Ontario in privately operated fee-for-service residential care settings, 1 Community Case Manager and 3 QAM Advisors that audit these private operators to ensure Quality Assurance Measures.

Primary Responsibilities

The Case Manager’s primary duties may involve, but not necessarily be limited to:

Reviewing the referral information of applicants to the program
Coordinating and participating in screening interviews with applicants and their respective referral sources
Determining eligibility for the program and confirming acceptance of new clients into the program
Developing a collaborative, supportive and therapeutic relationship with each designated client for whom he/she is assigned primary responsibility
Completing a comprehensive assessment of the nature of each client’s unique goals and needs through collaborative engagement with each client and their respective support networks
Providing guidance and assistance to each client in relation to the development of both a personalized Client Safety Plan and a Recovery/Goal Plan
Providing direct practical support, coaching and counsel to clients in their pursuit of identified goals and needs
These supports may include, but not necessarily be limited to:
- Assistance in acquiring shelter, food, income, ID and clothing
- Support in the development and maintenance of ADLs
- Assistance in developing a healthy support network
- Assistance in accessing primary health
- Assistance in accessing psychiatric care
- Assistance in developing personal skills in the areas of budgeting, medication management
- Developing harm reduction strategies in relation to substance use
- Assistance in the pursuit of educational/vocational interests
- Assistance in developing personal self-management strategies
- Assistance in accessing/securing safe/affordable housing
Researching and/or identifying options for alternate/supplementary community services and supports as required/requested
Assisting each client in accessing and coordinating other supports, services and appointments
Liaising with each client's support network members as appropriate and where client consent has been obtained
Assisting clients with emergency and/or crisis needs as required/appropriate
Assisting in coordinating and facilitating group activities/events which foster client engagement/participation, the development of social networks, and skill acquisition
Coordinating the purchasing of necessary program/activity supplies, and accounts for purchases in accordance with program guidelines
Participating in team meetings, providing input and ideas for improving services, efficiencies and ongoing program planning

Documentation And Data Entry

Documents all service client contacts/interactions in the appropriate client chart according to COTA Health's documentation guidelines
Enters data relating to client interactions into COTA Health's database system according to data collection guidelines
Assists with other data collection activities within the program, as determined by the Supervisor and/or Team

Other Responsibilities

Maintains current certification and/or up-to-date training in identified “Required Training” areas
Adheres to all COTA Health’s policies and procedures and follows established applicable program guidelines, procedures and practices
Adheres to all applicable legislation, particularly the Ontario Human Rights Code
Comply with all Health and Safety policies and procedures to ensure every reasonable precaution is taken for the protection of workers and clients and that health and safety concerns or incidents are responded to promptly
Works cooperatively, respectfully and constructively with clients, Team members, management, other service providers, and external stakeholders
Ensure that the confidentiality of clients, employees and COTA information is always maintained
Undertakes other related and/or delegated duties, as assigned

Qualifications

Education & Experience:

Either

A combination of a post-secondary degree/diploma in a related field and 2-3 years direct experience, assessed as being relevant to the specific target population being served

Or,

A combination of BSW, MSW or other regulated health care professional designation and a minimum of 1 year direct experience, assessed a being relevant to the specific target population being served

Assets

Community experience would be considered an asset

Knowledge And Skills

Excellent clinical knowledge relevant to the target population being served and/or unique role, as demonstrated through specialized training, or previous work experience
Excellent clinical assessment/support skills relating to the specific target population
Advanced understanding of the values and principles associated with Recovery Oriented/Client Centred service delivery
Sound knowledge of community resources relevant to the target population being served and/or demonstrated ability to search for applicable resources/information
Ability to design and implement group activities and facilitate group meetings
Advanced crisis management and dispute resolution skills
Excellent interpersonal and communication skills (verbal and written)
High level of computer literacy in relation to systems/applications used in the role (Word, E-mail, Internet)
Good judgment and ability to work independently as well as cooperatively with others
Consistent/ reliable and flexible
Ability to recognize safety issues and follow safe work practices
Demonstrated client-centred and customer focused approach
Ability to solve problems and make recommendations to resolve issues
Effective team player
Sensitive to challenges experienced by marginalized population groups such as poverty, access issues, mental health and addictions

Other

This position will require significant car travel across a primary catchment area and therefore the successful candidate must have access to a vehicle. Additionally, candidates are required to reside within a specific catchment area (which includes any of the following areas: Oshawa, Whitby, and Pickering)

Application Details

Please complete the application below before November 12, 2026 at 4:00pm.

We are committed to fostering a workplace that reflects the diversity of the communities we serve. We recognize lived experience as a valuable form of knowledge and encourage applications from individuals with a wide range of experiences, identities, and perspectives - including those with lived experience of housing insecurity, mental health or substance use recovery, or engagement with community supports. Accommodations are available throughout the hiring process upon request.

Benefits

Upon successful completion of a three-month period of employment, permanent full-time and permanent part-time staff working more than 20 hours per week will be eligible for employer-paid group insurance benefits. These employer-paid benefits will include:

Extended health care
Life insurance
Accidental death and dismemberment insurance
Dental care
Travel assistance
Vision care

Permanent full-time and permanent part-time staff working more than 20 hours per week are also required to enroll in employee-paid long-term disability coverage.

Additional Information

Interview Process: Cota may choose to conduct parts/all of the hiring process virtually. Please note that as part of maintaining an agile workforce, all Cota staff may be required to be reasonably reassigned to support the operational needs of our essential services.

Screening Process: Please note that Cota uses AI to screen potential applicants for all roles.

We would like to thank all those that apply; however, due to high volumes of interest, only those selected for an interview will be contacted.

Thank you, Cota's HR Department.

__________________________________________________________________

Hope, Respect, Dedication, Equity, Accountability, Collaboration, and Innovation are key values of Cota. We are dedicated to promoting a diverse and inclusive workplace, upholding dignity, and acknowledging each person's individual contributions and potential as an equal-opportunity employer. We uphold the Ontario Human Right Code and strongly encourage applications from people of color, women, Indigenous Peoples, people with disabilities, LGBTQ2S+ people, and others who provide various viewpoints. Cota ensures an accessible hiring process in line with the AODA principles, providing accommodations for applicants with disabilities. For any accommodation requests, please contact hr_recruitment@cotainspires.ca

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More about this job

Responsibilities

Provide recovery-oriented case management to adults with developmental disabilities, including assessment, safety and goal planning, practical support, and coordination of community services and appointments. Maintain client records and program data, support crisis needs and group activities, and collaborate with clients, their support networks, colleagues, and service providers.

Requirements

Requires either a related post-secondary degree or diploma with 2–3 years of relevant direct experience, or a BSW, MSW, or other regulated health-care designation with at least one year of relevant direct experience. Candidates should have strong clinical assessment, crisis management, communication, community-resource, and computer skills, access to a vehicle, and residence in the Oshawa, Whitby, or Pickering catchment area.

Skills

Case Management
Clinical Assessment
Recovery-Oriented Service Delivery
Client-Centered Support
Crisis Management
Dispute Resolution
Care Coordination
Community Resource Navigation
Developmental Disabilities Support
Group Facilitation
Safety Planning
Goal Planning
Documentation
Data Entry
Communication
Problem-Solving

Benefits

Extended Health Care
Life Insurance
Accidental Death and Dismemberment Insurance
Dental Care
Travel Assistance
Vision Care
Long-Term Disability Coverage

Visa sponsorship

Not detected in the job text

Keywords

Transitional Aged Youth
Case Management
Developmental Disabilities
Recovery-Oriented Services
Client-Centered Care
Clinical Assessment
Client Safety Plans
Recovery and Goal Plans
Crisis Management
Harm Reduction
Activities of Daily Living
Medication Management
Community Resources
Supportive Housing
Adult Developmental Services
Quality Assurance Measures
Group Facilitation
Service Coordination
Client Documentation
Data Collection
Ontario Human Rights Code
Health and Safety
Microsoft Word
Email
Internet

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