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Added 5 mins ago
AC
Associate Director, Academic Planning and Strategic Initiatives
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
Through the Manager, Academic External Engagement, the Associate Director provides strategic oversight strategic oversight of the Academic Area’s external engagement portfolio, including…
Added 9 mins ago
J
Software Development Manager - Growth
Jane
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- Full-time
- Remote
That's where you come in. I'm looking for an AI-first Development Manager to lead the developers on this team, with product, design, and data right beside you. You build with AI, you stay…
Added 9 mins ago
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- Full-time
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Added 9 mins ago
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Added 22 mins ago
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Added 22 mins ago
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Added 36 mins ago
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Added 49 mins ago
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Added 49 mins ago
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- Full-time
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Added 49 mins ago
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Added 49 mins ago
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Added 52 mins ago
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Added 1 hour ago
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Added 1 hour ago
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Added 1 hour ago
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Global Markets, Business Banking Investments Winter 2027
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Couche-Tard

Customer Service Agent - Claims

Laval, QC, Canada

On-site

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: On-site
Apply by: Nov 21, 2026
Experience: Minimum of 1 year of relevant experience in customer service (telephone);
Posting language: English
Posted: Oct 22, 2026

Original job description

JOIN OUR TEAM!

At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on the go. Then, you know what Couche-Tard/Circle K is. We have grown into a successful global company with over 17,000 stores in 29 countries, serving almost 9 million customers every day. In total, approximately 149,000 people work in our stores and offices. We make journeys easier by offering fast and friendly service. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s going, we can help you get there.   Are you ready to grow your career? Let's grow together!

Claims Customer service agent

Department: Accounting

Location: On site, Distribution Center, 5540, rue Ernest-Cormier, Laval (Québec) H7C 2T1

Type of employment: Permanent, Full Time (37,5 hours)

THE ROLE

Reporting to the Claims Manager, the Agent acts as the first point of contact for operators and customers in all matters related to insurance claims. The Agent handles bodily injury claims, claims following a damage to the company property/buildings or third-party property damages as well as car fleet claims.

What You’ll Do

Want to start your career with us? Here's an overview of the main responsibilities of this position:

Act as a contact person for operators in the event of a bodily injury claims, damage to the company property/building, third-party property damages as well as car fleet claims;
Coordinate claim files according to established protocols (e.g. billing and/or reimbursement);
Follow up with operations, clients and insurer and/or claims adjuster;
Handle telephone complaints related to customer service claims;
Synthesize the documents necessary for the production of various statistical reports;
Answer calls and emails;
Provide administrative support to the Insurance and Claims department;
Intervene and deal with the various parties involved.

What You’ll Need

We want you to join our team! Here's what we're looking for:

Education:

DEC in secretary or administration.

Experience:

Minimum of 1 year of relevant experience in customer service (telephone);
Experience in administrative support (asset);
Experience in the insurance industry and in the management of claims files and knowledge of Report Excel will be considered an asset;

Knowledge and skills:

Excellent command of the Office suite;
Rigor, organizational skills and ability to manage priorities;
Diplomacy, autonomy;
Strong aptitude for customer service and negotiation.

Language Skills

Bilingualism required (Advanced French and English) both spoken and written, as the person will be required to work and communicate regularly in English while performing the tasks outlined above. Specifically, the role requires collaboration with global teams.

WHY YOU SHOULD WORK HERE:

At Couche-Tard/Circle K, we believe that our team members are the heart and soul of our business. When you join us, you're not just getting a job – you're becoming part of a vibrant community where your talents are valued, your growth is nurtured, and your contributions make a real difference. Here's why you'll love working with us:

Benefits package:

Group Insurance Program: Stay healthy and happy! Our plan provides you with the flexibility to choose coverage that best meets your needs and add optional insurance (health and dental care, long-term disability, life insurance, health spending account)
Pension Plan: Plan for your future and retire with peace of mind with our pension plan, helping you build a secure financial future.
Share Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Couche-Tard/Circle K.
Paid Time Off: Recharge and rejuvenate with paid time off, including vacation days, sick days, and personal days to help you maintain a healthy work-life balance.

Additional Perks:

Employee Discounts: Enjoy exclusive discounts on our products and services, making it even easier to fuel up and stock up on your favorite goodies.
Training and Development: Grow your skills and advance your career with access to ongoing training and development opportunities, including workshops, seminars, and online courses.
Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication.
Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential.
Scholarship Program: Invest in your education and future success with our scholarship program, available not only to our employees but also to their children. We're committed to supporting your lifelong learning journey and empowering you to achieve your academic and career goals.

INTERESTED? You are only a few clicks away from joining an exceptional company! Visit our careers page at https://workwithus.circlek.com/ca/en to submit your application. We can't wait to hear from you!

At Couche-Tard/Circle K, we're committed to fostering an inclusive and diverse workplace where everyone is treated with respect and dignity. We welcome individuals from all backgrounds and walks of life to join our team and contribute their unique perspectives and talents.

We thank all candidates for their interest in this position. Please note that only selected candidates will be contacted for further steps in the hiring process.

Couche-Tard / Circle K valorise la diversité et de l’inclusion et vise à créer un milieu de travail sain, accessible et gratifiant qui met en valeur la contribution unique de nos employés au succès de notre entreprise. En tant qu'employeur qui s'engage à respecter l'équité en matière d'emploi, nous encourageons les candidatures les plus diverses afin de pouvoir nous doter d’un effectif varié et représentatif de nos clients et des communautés que l’on sert. Des accommodements sont disponibles sur demande pour les candidats qui participent à tous les aspects du processus de sélection.

Apply About employer

More about this job

Responsibilities

Serve as the first point of contact for operators and customers regarding bodily injury, property damage, and vehicle fleet claims, coordinating claim files and following up with operations, clients, insurers, and adjusters. Handle claim-related calls and emails, complaints, documentation for statistical reports, and administrative support for the Insurance and Claims department.

Requirements

Requires a DEC in secretarial studies or administration and at least one year of relevant telephone customer service experience. Candidates need advanced spoken and written French and English, strong Microsoft Office skills, and organizational, prioritization, diplomatic, autonomous, customer service, and negotiation abilities; administrative support and insurance claims experience are assets.

Skills

Customer Service
Telephone Support
Claims Coordination
Insurance Claims
Administrative Support
Microsoft Office
Excel
Organization
Prioritization
Diplomacy
Autonomy
Negotiation
Communication
Follow-Up
Statistical Reporting

Benefits

Group Insurance
Health Insurance
Dental Insurance
Long-Term Disability Insurance
Life Insurance
Health Spending Account
Pension Plan
Employee Stock Purchase Plan
Paid Vacation
Paid Sick Leave
Paid Personal Days
Employee Discounts
Training and Development
Recognition and Rewards
Mentorship Program
Scholarship Program

Visa sponsorship

Not detected in the job text

Keywords

Insurance Claims
Bodily Injury Claims
Property Damage Claims
Vehicle Fleet Claims
Claims Coordination
Claims Files
Customer Service
Telephone Support
Administrative Support
Microsoft Office
Excel
Billing
Reimbursement
Insurers
Claims Adjusters
Customer Complaints
Statistical Reports
Operations
Prioritization
Negotiation
Bilingual Communication
French
English

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