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County of Simcoe

Manager, Program, Support & Compliance

Midhurst, ON, Canada

Pay: $121,139.00 - $147,365.00
Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English
Posted: Sep 23, 2026

Apply About employer

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Original job description

Organization

County of Simcoe

Region

Ontario

Application Deadline

October 6, 2026

Type

Full Time

Category

Corporate administration

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Description

POSITION SUMMARY

The Manager, Program Support & Compliance provides strategic leadership and operational oversight for divisional governance practices, risk management, compliance, and quality assurance support functions across Social and Community Services.

Reporting to the Director, Community Partnerships, Policy & Business Intelligence, the position acts as a key member of the management team and divisional lead for strengthening decision-making structures, accountability mechanisms, risk identification and mitigation, compliance monitoring, audit and review responses, quality assurance frameworks and continuous improvement. The Manager provides strategic advice and support to the Director, Commissioner, and senior leadership team on complex operational, policy, governance and compliance matters, ensuring alignment with County, divisional and service-system priorities while supporting high-quality, consistent and accountable service delivery.

DUTIES AND RESPONSIBILITIES (not Listed In Order Of Priority)

Lead the development, implementation and continuous improvement of divisional governance of risk management and quality assurance frameworks, accountability processes and decision-making structures that support effective oversight, transparency and alignment with divisional and County priorities.
Provide strategic advice and support to the Director, Commissioner and senior leadership team to align internal compliance practices and responsibilities related to complex governance, risk, compliance, policy, operational and service-delivery matters.
Develop and maintain divisional risk management processes, including risk identification, assessment, mitigation planning, monitoring, escalation and reporting through risk inventories, registers and related governance tools.
Lead compliance monitoring activities to ensure divisional programs, services and business practices align with applicable legislation, County policies, corporate standards, contractual obligations, funding requirements and established procedures.
Establish and oversee quality assurance and quality control frameworks, methodologies, standards, processes, tools and performance measures to strengthen service consistency, program integrity and continuous improvement.
Coordinate divisional responses to audits, program reviews, accountability reviews and oversight recommendations, including management responses, corrective action plans, implementation tracking and progress reporting.
Contribute compliance, quality assurance and risk insights into divisional system planning, priority-setting, business case development, operational reporting, project coordination and the tracking of key deliverables.
Monitor emerging issues, operational trends, legislative changes, policy directions and best practices to identify risks, service challenges and opportunities to strengthen divisional performance and compliance.
Lead or support cross-functional initiatives involving governance modernization, business process improvement, policy implementation, risk reviews, quality assurance assessments, change management and operational transformation.
Prepare and coordinate high-quality reports, briefing notes, presentations, speaking materials, issue notes, correspondence and other governance materials for senior leadership, Council and internal or external stakeholders.
Develop, implement and communicate divisional policies, procedures, standards, protocols and guidance materials that support consistent program administration and compliance with corporate requirements.
Provide divisional support for privacy, information management, records practices and the protection of confidential information in accordance with applicable legislation, County policies and corporate standards.
Coordinate business continuity, emergency preparedness and divisional readiness activities related to governance, risk, compliance and operational resilience.
Build collaborative working relationships with internal departments, corporate partners, community agencies, funders and other stakeholders to support effective governance, compliance, reporting and service improvement outcomes.
Manage, motivate, coach and develop assigned staff, ensuring effective teamwork, high standards of work quality, continuous learning, accountability and a respectful, inclusive work environment.
Supervise day-to-day operations of assigned staff, including scheduling, assigning and reviewing work, monitoring performance, supporting recruitment and workforce planning, and applying relevant employment policies and procedures.
Develop, recommend and administer assigned budgets and resources, ensuring expenditures are controlled and maintained within approved budget limitations and that financial or operational pressures are identified and escalated as required.
Comply with provincial and County Occupational Health and Safety legislation, regulations, policies and procedures.
Perform other related duties as assigned, including redeployment in emergency situations.

LEADERSHIP COMPETENCIES

Has knowledge of and demonstrated ability in our leadership competencies:

Acts with the Customer in Mind
Makes Sound Decisions
Ensures Accountability
Continuously Seeks to Improve Work Processes
Plans and Directs Work
Collaborates
Leads Teams
Communicates with Impact
Develops Self
Is Resilient

Requirements

EDUCATION, TECHNICAL SKILLS AND CERTIFICATION

Degree or diploma in Public Administration, Business Administration, Social Sciences, Public Policy, Risk Management, Quality Management, Project Management or a related field. This job may be considered for educational equivalency in accordance with County Policy.
Knowledge of governance frameworks, accountability mechanisms, risk management practices, compliance monitoring, quality assurance, performance measurement and continuous improvement methodologies.
Knowledge of public sector administration, municipal service delivery, legislative compliance, privacy and information management, records practices, audit response processes and business continuity planning.
Demonstrated ability to develop policies, procedures, standards, tools, reports, briefing materials, dashboards and performance measures that support decision-making and organizational accountability.
Strong research, analytical, problem-solving, project management and change management skills, with the ability to manage competing priorities and work within tight deadlines.
Excellent interpersonal, facilitation, negotiation, written communication and presentation skills to communicate effectively with senior leadership, Council, staff, community stakeholders, funders and corporate partners.
Strong supervisory and people leadership skills with the ability to build cohesive teams, coach staff, foster accountability and interpret and apply employment policies and related legislation.
Computer proficiency in Microsoft Office applications and experience using data, reporting, dashboard or business intelligence tools is considered an asset.
Criminal reference check with vulnerable sector clearance.
Valid G Class Driver’s License and access to a reliable vehicle.

Experience

Minimum of seven (7) years of progressive experience in compliance and risk management, quality assurance, governance, and business transformation, including demonstrated political acuity and experience providing advice to senior leadership in a complex public sector, broader public sector or community service environment.
Minimum of two (2) years of experience in a management or program leadership role, including supervising staff, leading cross-functional initiatives, coordinating audit or review responses, developing performance or quality frameworks, and working with internal and external stakeholders to advance organizational priorities.

EFFORT

This position requires sustained visual concentration when researching legislation, policies, performance data, risk information, compliance requirements, audit materials, reports and briefing documents, and when preparing governance materials for senior leadership and Council.

WORKING CONDITIONS

Office environment.
Requirement to travel for meetings, site visits, consultations, training or divisional and community planning activities.
The parties that this position comes into contact with may include internal staff, senior leadership, elected officials, community partners, funders, oversight bodies and members of the public with a range of perspectives and expectations.
Ability to work outside of regular business hours as required to respond to urgent governance, compliance, reporting or operational matters.
Ability to work remotely if required.

Salary & Benefits

$121,139.00 - $147,365.00

Contact

Apply online simcoe.hua.hrsmart.com/hr/ats/Posting/view/4632

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Apply About employer

More about this job

Responsibilities

Lead divisional governance, risk management, compliance monitoring, and quality assurance frameworks to strengthen accountability, service consistency, and continuous improvement. Advise senior leaders, coordinate audit and review responses, develop governance materials and policies, and manage staff, budgets, and cross-functional initiatives.

Requirements

A degree or diploma in public administration, business, social sciences, public policy, risk management, quality management, project management, or a related field is required, along with at least seven years of progressive relevant experience and two years in management or program leadership. Candidates need public-sector governance and compliance expertise, strong analytical, communication, project and people leadership skills, a vulnerable-sector criminal reference check, and a valid G-class driver’s license with access to a reliable vehicle.

Skills

Governance
Risk Management
Compliance Monitoring
Quality Assurance
Quality Control
Continuous Improvement
Policy Development
Performance Measurement
Audit Response
Project Management
Change Management
Research and Analysis
Stakeholder Engagement
Written Communication
Presentation Skills
People Leadership

Visa sponsorship

Not detected in the job text

Keywords

Public Administration
Business Administration
Social Sciences
Public Policy
Risk Management
Quality Management
Project Management
Governance Frameworks
Accountability Mechanisms
Compliance Monitoring
Quality Assurance
Performance Measurement
Continuous Improvement
Municipal Service Delivery
Legislative Compliance
Privacy
Information Management
Records Management
Audit Response
Business Continuity Planning
Policy Development
Risk Registers
Corrective Action Plans
Change Management
Microsoft Office
Data and Reporting Tools
Dashboards
Business Intelligence

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