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Courtyard by Marriott

Assistant Manager - F&B Operations

  • Toronto, ON, Canada

Pay Range: $65,000-$80,000 Annually · Full-time

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Job details

Pay
Pay Range: $65,000-$80,000 Annually
Job type
Full-time
Apply by
Experience
High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
Posting language
English
Posted

Original job description

Additional Information

Job Number26123963

Job CategoryFood and Beverage & Culinary

Location475 Yonge Street, Toronto ON M4Y 1X7, Canada VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Management

Pay Range: $65,000-$80,000 Annually

Bonus Eligible: Y

Job Summary

Supervises Food and Beverage (F&B)/culinary daily operations, and monitors compliance with all F&B policies, standards, and procedures. Assists in the ordering of F&B supplies, cleaning supplies, and uniforms. Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met. Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed.

CANDIDATE PROFILE

Education And Experience

  • High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Day-to-Day Operations

  • Orders Food and Beverage (F&B) supplies, cleaning supplies and uniforms.
  • Supervises daily F&B/culinary shift operations and monitors compliance with all F&B policies, standards and procedures.
  • Supports and supervises an effective monthly self inspection program.
  • Operates all department equipment as necessary and reports malfunctions.
  • Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Develops specific goals and plans to prioritize, organize, and accomplish work.
  • Maintains the operating budget, and verifies that standards and legal obligations are followed.
  • Celebrates and fosters decisions that result in successes as well as failures.
  • Communicates areas that need attention to staff and follows up to verify understanding.
  • Coordinates cleaning program in all F&B areas (e.g.,General clean), identifying trends and making recommendation for improvements.
  • Follows property specific second effort and recovery plan.
  • Maintains availablility and is approachable to all team members.
  • Demonstrates knowledge of the brand specific service culture.

Providing Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.
  • Takes proactive approaches when dealing with guest concerns.
  • Sets a positive example for guest relations.
  • Stays readily available/approachable for all guests.
  • Reviews comment cards and guest satisfaction results with employees.
  • Responds in a timely manner to customer service department request.

Additional Responsibilities

  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Performs hourly job function if necessary.
  • Extends professionalism and courtesy to team members at all times.
  • Maintains budgets, operating statements and payroll progress report.
  • Performs other duties, as assigned, to meet business needs.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Courtyard by Marriott Toronto Downtown takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.
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More about this job

Responsibilities

Supervise daily food and beverage operations, staffing, supply ordering, cleaning programs, and compliance with operational standards and legal requirements. Maintain budgets and service quality while addressing guest concerns and supporting team performance.

Requirements

Requires either a high school diploma or GED and three years of relevant food and beverage, culinary, or related experience, or a two-year degree in a related field and one year of relevant experience. Relevant fields include food service management, hotel and restaurant management, hospitality, and business administration.

Skills

  • Food And Beverage Operations
  • Culinary Operations
  • Staff Supervision
  • Inventory Ordering
  • Budget Management
  • Quality Control
  • Customer Service
  • Guest Relations
  • Problem Solving
  • Team Collaboration
  • Cleaning Program Coordination
  • Compliance Monitoring
  • Payroll Reporting
  • Operational Planning

Visa sponsorship

Not detected in the job text

Categories

  • Hospitality
  • Food & Beverage
  • Management & Leadership
  • Customer Service & Support

Keywords

  • Food And Beverage
  • Culinary Operations
  • Hospitality
  • Food Service Management
  • Hotel And Restaurant Management
  • Business Administration
  • Daily Operations
  • Staffing
  • Supply Ordering
  • Uniforms
  • Operating Budget
  • Financial Objectives
  • Quality Standards
  • Guest Satisfaction
  • Customer Service
  • Guest Relations
  • Compliance
  • Legal Obligations
  • Self-Inspection Program
  • Cleaning Program
  • Service Recovery
  • Team Collaboration
  • Problem Solving
  • Payroll Progress Reports
  • Operating Statements

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