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Added 7 hours ago
BH
Resident Services Assistant (Casual)
Baptist Housing
Victoria, BC
- Part-time
We’re currently seeking a dedicated and compassionate Resident Services Assistant (Concierge) to join our team at Shannon Oaks Oak Bay, an all-inclusive premier Independent Living Residence…
Added 1 day ago
CC
Security Concierge - FT Night
Centrum Concierge & Security Ltd.
Vancouver, BC
- Full-time
We are expanding our team and are currently looking for HIGH PROFILE Security Concierge team members for:
Added 1 day ago
HC
Front Desk Agent/Relief Night Audit
H2 Canmore Lodging
Canmore, AB
- Full-time
Added 2 days ago
G
Surveillance Security Guard, Data Centre (Full-time)
GardaWorld
Barrie, ON
- Full-time
Schedule: Full-time, Continental rotation - 2 weeks of day shifts followed by 2 weeks of night shifts (07:00 - 19:00 / 19:00 - 07:00)
Added 3 days ago
DH
Assistant Housekeeping Manager
Delta Hotels and Resorts®
Calgary, AB
- Full-time
…that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to…
Added 3 days ago
Surveillance Security Guard - Trucking
GardaWorld
Hamilton, ON
Schedule: Sat-Sun - Part Time - Days, Afternoons, and Night shifts available
Added 4 days ago
M
Assistant Housekeeping Manager
Marriott
Calgary, AB
- Full-time
…that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to…
Added 4 days ago
MI
Assistant Rooms Operations Manager
Marriott International
Vancouver, BC
- Full-time
…that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to…
Added 4 days ago
A
Royal Service Agent Restricted (Part-time)
AccorHotel
Victoria, BC
- Part-time
Must be willing to work flexible shifts including night shifts
Added 4 days ago
M
Assistant Rooms Operations Manager
Marriott
Vancouver, BC
- Full-time
…that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to…
Added 4 days ago
YH
Security
Yee Hong Centre For Geriatric Care
Toronto, ON · Scarborough Finch
- Full-time
▪ Reporting to the Property Management Supervisor, responsible for concierge services, building access control and monitoring, patrolling of buildings, general security of buildings,…
Added 5 days ago
H
Chasseur/Valet/Portier - Hilton Québec
Hilton
Quebec, QC
- Part-time
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Added 8 days ago
DH
Assistant Rooms Operations Manager
Delta Hotels and Resorts®
Kelowna, BC
- Full-time
…that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to…
Added 8 days ago
WI
Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Wickaninnish Inn
Tofino, BC
- Full-time
Assist in the capacity of a Night Auditor whenever necessary.
Added 8 days ago
R&
Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Assist in the capacity of a Night Auditor whenever necessary.
Added 8 days ago
A
Night Manager (Arden Hotel)
Amacon
Vancouver, BC
- Full-time
The Night Manager plays a key role in delivering this experience by ensuring the seamless overnight operation of the hotel. Reporting directly to the Director, Guest Operations, the Night…
Added 8 days ago
M
Assistant Rooms Operations Manager
Marriott
Kelowna, BC
- Full-time
…that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to…
Added 9 days ago
BS
Front Desk Agent
Bridgemans Services
Squamish, BC
- $21.33 CAD / hour
- Full-time
Provide Concierge service – knowledge of local restaurants, local attractions, guest amenities, guest activities and events on board the Vessel.
Added 9 days ago
RS
Security Guard - Access Control
Raw Security and Investigations Inc
Brampton, ON
- Full-time
…remain attentive while working independently throughout the…
Added 12 days ago
TL
Guest Services Agent - Winter 2027
Tyax Lodge & Heliskiing
Gold Bridge, BC
- Full-time
Processing of payments and processing of night audit, ensuring accuracy of all guest folios
Added 12 days ago
CB
Assistant Manager - Operations
Courtyard by Marriott
Toronto, ON
- Full-time
…that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to…
Added 13 days ago
Guest Service Representative/Reservations Agent
Wickaninnish Inn
Tofino, BC
Assist in the capacity of a Night Auditor whenever necessary.
Added 14 days ago
FH
Fairmont Gold Supervisor
Fairmont Hotels & Resorts
Richmond, BC
- Full-time
Provide exceptional Concierge information about local and area attractions
Added 15 days ago
GI
Apartment building concierge
Gardico inc.
Québec, QC
- From $23 CAD / hour
- Part-time
Morning, Day, Evening, Night, Weekend, On call, Flexible hours
Added 15 days ago
A
Fairmont Gold Supervisor
AccorHotel
Richmond, BC
- Full-time
Provide exceptional Concierge information about local and area attractions

Courtyard by Marriott

Assistant Manager - Operations

Toronto, ON, Canada

Pay Range: $67,211-$83,000 annually · Full-time

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Job details

Pay: Pay Range: $67,211-$83,000 annually
Job type: Full-time
Apply by: Nov 11, 2026
Experience: High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
Posting language: English
Posted: Oct 12, 2026

Original job description

Additional InformationRotate through Front Office, Housekeeping, and F&B MOD roles to gain hands-on leadership experience and a broad understanding of hotel operations.

Job Number26132004

Job CategoryRooms & Guest Services Operations

Location475 Yonge Street, Toronto ON M4Y 1X7, Canada VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Management

Pay Range: $67,211-$83,000 annually

Bonus Eligible: Y

Job Summary

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

CANDIDATE PROFILE

Education And Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting the Management of Rooms Operations Activities

Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
Runs and reviews critical information contained in room operations reports.
Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.
Operates all department equipment as necessary and reporting malfunctions.
Ensures employees have the proper supplies and uniforms.
Understands night audit procedures and being able to comprehend and utilize reports as necessary.
Understands and complies with loss prevention policies and procedures.

Contributing Information to Support Managing to Budget

Supervises same day selling procedures to maximize room revenue and property occupancy.
Verifies accuracy of room rates to maximize revenue opportunities
Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
Understands the impact of Room Operations on the overall property financial goals and objectives.

Providing For And Managing The Guest Experience

Participates as needed in the investigation of employee and guest accidents.
Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
Assists in the review of comment cards and guest satisfaction results with employees.

Managing and Conducting Human Resources Activities

Provides support for operational functions as necessary.
Trains staff and monitoring adherence to all relevant policies and procedures.
Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.
Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance.
Empowers employees to provide excellent customer service within guidelines.
Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills.
Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate.
Communicates performance expectations employees in accordance with job descriptions for each position.
Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues.
Coaches, counsels and encourages employees.
Participates in employee progressive disciplinary procedures as required.
Handles employee questions and concerns.
Participates in an ongoing employee recognition program.
Effectively schedules employees to business demands and tracks employee time and attendance.
Assists in performing the payroll function.
Oversees daily shift operations and ensures compliance with all policies, standards and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Courtyard by Marriott Toronto Downtown takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

Support and supervise daily Rooms Operations, including Front Desk, Housekeeping, and related guest services, while maintaining service and cleanliness standards. Help manage budgets, staffing, training, guest feedback, safety, and operational procedures to meet guest satisfaction and financial goals.

Requirements

Candidates need a high school diploma or GED and four years of relevant experience, or a two-year degree in hospitality, hotel and restaurant management, business administration, or a related field and two years of relevant experience. Relevant experience may be in guest services, front desk, housekeeping, or a related professional area.

Skills

Hotel Operations
Rooms Operations
Front Desk Operations
Housekeeping
Guest Services
Concierge Services
Revenue Management
Budget Management
Guest Relations
Complaint Resolution
Staff Training
Employee Scheduling
Performance Management
Payroll Administration
Safety Procedures
Loss Prevention

Visa sponsorship

Not detected in the job text

Keywords

Rooms Operations
Front Desk
Housekeeping
Recreation
Laundry
Bell Staff
AYS
Concierge
Guest Services
Hotel Operations
Shift Checklists
Night Audit
Room Revenue
Occupancy
Operating Budgets
Payroll
Guest Satisfaction
Guest Feedback
Guest Recognition
Loss Prevention
Employee Training
Staff Scheduling
Performance Appraisals
Progressive Discipline
Emergency Procedures
Safety Procedures
Customer Service
Accident Investigation

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