IT Lead
COVE
Dartmouth, NS
COVE is a global technology partner advancing high-impact solutions from seabed to space. COVE transforms innovation into market-ready technologies through testing, commercialization support, market expertise and access to critical infrastructure. Leveraging its networks and mission-driven platform, COVE connects investors, innovators, industry, and the research community to drive cutting-edge capabilities for commercial and defence applications.
Based in Canada and operating internationally, COVE supports the full lifecycle of maritime and multi-domain technologies – from research and development to manufacturing, integration, and export – linking Canadian innovation to global markets. COVE has built a globally recognized innovation platform, with an ecosystem of more than 700 organizations spanning startups, multinational firms, researchers, Indigenous partners, and public sector collaborators.
Through its programs, facilities, and partnerships, COVE enables real-world testing and validation, strengthens supply chains, and accelerates technology adoption in complex operating environments. With strong connections across the North Atlantic, the United States, and the Arctic, and as part of international networks including NATO’s Defence Innovation Accelerator for the North Atlantic (DIANA), COVE plays a key role in advancing technologies that support economic growth, environmental sustainability, and global security.
As COVE experiences rapid expansion, it is actively seeking to expand its team to further bolster its transformational influence as a global technology partner in advancing high-impact solutions. COVE recognizes that its journey toward this goal hinges on the strength of its team – a group of individuals who collaborate, innovate, and continually strive for excellence. Join COVE as it embarks on this exciting journey of discovery and advancement.
The Opportunity
The IT Lead provides hands on support for technology initiatives across COVE, with a focus on implementing new software, improving business systems, supporting adoption, and coordinating the work of the organization’s managed service provider. The role also provides leadership in identifying technology improvement opportunities, supporting technology planning, and promoting effective, secure, and efficient use of organizational technology resources. Success in this role involves delivering technology initiatives in a coordinated, timely, and well communicated manner while ensuring solutions are practical, secure, well documented, and aligned with organizational priorities.
What You'll Do:
Reporting to the Director of Operations, the IT Lead is responsible for coordinating the organization’s day-to-day technology operations, technology planning and governance, vendor and managed service provider oversight, cybersecurity coordination, systems access, software lifecycle management, and technology related risk escalation. This role is accountable for executing IT priorities, documentation, follow-up, and coordination to ensure technology services and initiatives are managed effectively and enhance the user experience across the organization.
- Serve as the primary internal lead for technology operations, working with staff, leadership, vendors, and service providers to resolve technology issues and support business needs.
- Administer SharePoint and Microsoft 365 platforms, including site management, permissions, content organization, governance, workflow automation, and user support.
- Lead technology initiatives, including system implementations, upgrades, integrations, process improvements, automation, and digital transformation projects.
- Manage relationships with service providers, vendors, and consultants, monitoring performance, resolving issues, and ensuring contractual obligations are met.
- Support cybersecurity, privacy, data governance, access management, risk management, incident response, and compliance activities.
- Evaluate systems and business processes to improve efficiency, reporting, data quality, user experience, and automation opportunities.
- Maintain technology documentation, including systems, processes, licences, inventories, technology assets, and support procedures.
- Track and report on technology performance, project progress, system usage, service issues, and improvement initiatives.
- Support business continuity, disaster recovery, backup, and recovery programs through planning, testing, documentation, and coordination activities.
- Provide user guidance, training, and change management support to encourage effective adoption of technology solutions and processes.
- Promote secure, reliable, and compliant technology practices and adherence to organizational policies, standards, and procedures.
- Ensure compliance with COVE policies and procedures, including human resources, safety, information management, cybersecurity, privacy, and operational requirements.
- Perform other related duties as required to support COVE's operations, programs, and strategic objectives.
What You Bring:
- Post-secondary education in information technology, computer science, business systems, project management, or a related field, or an equivalent combination of education and experience.
- Minimum 5 years of experience in information technology, business systems, technology coordination, project coordination, technology operations, or a similar role.
- Experience supporting software implementations, system upgrades, integrations, process improvements, or digital transformation initiatives.
- Experience working with managed service providers, software vendors, consultants, and technical support partners.
- Understanding of network environments and infrastructure.
- Strong knowledge of Microsoft 365, SharePoint Online, cloud-based applications, cybersecurity fundamentals, access management, and data protection practices.
- Experience gathering business requirements, documenting workflows, identifying gaps, and translating business needs into technology solutions.
- Excellent communication and interpersonal skills, with the ability to support and communicate effectively with non-technical users.
- Microsoft, cybersecurity, or other relevant certifications are considered an asset.
- Experience with SharePoint Online administration, including permissions, site architecture, document libraries, metadata, content management, and workflow automation tools such as Power Automate.
- Strong problem-solving skills, with the ability to identify root causes and implement effective solutions.
- Ability to translate business needs into practical technology requirements and explain technical concepts to non-technical audiences.
- Strong project coordination, vendor management, stakeholder engagement, documentation, prioritization, and technology planning skills.
Additional Assets:
- Microsoft, cybersecurity, project management, or related certifications.
- Experience with IT governance, technology risk management, policies, or compliance practices.
- Experience with CRM, ERP, SharePoint, Power Automate, Power BI, or other business systems.
- Experience supporting digital transformation, workflow automation, technology adoption, or change management.
Working at COVE
At our core, we are a team driven by our passion for empowering marine tech innovators, serving as unwavering advocates for every visionary who walks through our doors. Integrity, creativity, and diversity are not just values to us - they are the bedrock of our identity. We thrive within an integrated team environment, where collective efforts culminate in tangible results. Embracing diversity in our workforce is paramount for fostering genuine collaboration and fulfilling the impactful responsibilities we hold within our community. We cultivate a workplace culture that celebrates individual differences, ensuring that each person's unique talents and strengths are fully recognized, appreciated, and utilized. Operating within a hybrid and flexible work environment allows us to optimize the collective potential of our highly collaborative team, enabling us to achieve the best possible outcomes.
Benefits:
- Opportunity to learn and make an impact by working for a dynamic, growing company on meaningful projects that find solutions to real-life problems.
- Comprehensive paid time off including vacation, personal sick time, and additional days for family illness or medical appointments.
- Hybrid work model with flexibility to work remotely 1 day/week.
- Team wide bonding activities and casual work environment.
- Tech focused office location, convenient via transit and bike paths.
- Employee wellbeing including full medical & dental benefits and a health spending account.
- Group RRSP matching program & Income Insurance Plans.
- Maternity & parental leave top-up allowance.
- Learning and growth opportunities.
- Employee referral program.
- Competitive salary.
Talent Pool
As part of our ongoing recruitment efforts, we continually identify candidates who demonstrate the skills, experience, and potential to contribute to our organization. By submitting your application, you will be considered for current and future opportunities that match your qualifications and interests.
At COVE, we are dedicated to building a diverse, inclusive and authentic workplace, so if you are excited about this role, but your past experience does not align with every single qualification in the job description, we encourage you to apply anyways.
We are committed to making accommodations available to persons with disabilities during the recruitment, assessment and selection processes and will provide reasonable accommodation upon request.
We offer an excellent working environment where life balance is valued. Our people and their commitment to quality work is what drives our success. You can find out more information about COVE at www.covesolutions.com. Salary for this position will be commensurate with experience, note that relocation costs are not supported.
The deadline for submission is October 14, 2026 at 5pm (Atlantic).
