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Covenant Health Canada

Program Assistant III

Banff, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 28, 2026
Education: High school diploma
Posting language: English
Posted: Oct 29, 2026

Original job description

Your Opportunity:

Under the supervision of the Rural Supervisor of Health Information Management, the Program Assistant III role includes Patient Registration: Use of healthcare information systems. Collecting/verifying demographic and insurance info. Applying ID wristbands. Creating lifetime identifiers for non-Alberta residents. Supporting clerical registration tasks. Reception & Switchboard Duties: Operating switchboard, directing calls, taking messages. Opening/closing the office. Greeting clients and families. Wayfinding assistance. Managing code phones/alerts. Health Information Management (HIM) Duties: Prepping and scanning charts. Managing work queues. Release of Information. Professional Expectations: Maintain a positive public image. Ensure confidentiality per organizational and legislative guidelines. Exercise good judgment, initiative, and independence. Support scheduled downtimes. Perform other related duties as assigned.

Description:

The Program Assistant III provides a wide range of clerical support, with varying duties depending on the specified program/department. The Program Assistant III performs these tasks in accordance with established standards, and the Mission, Vision, Values, policies and procedures of Covenant Health. This position is covered by the terms and conditions of the AUPE General Support Services Collective Agreement.

Classification:
Program Assistant III
Union:
COV AUPE GSS
Unit and Program:
BH HIM Registration
Primary Location:
Banff Mineral Springs Hospital
Location Details:
As Per Location
Multi-Site:
Not Applicable
FTE:
0.00
Posting End Date:
04-NOV-2026
Employee Class:
Casual/Relief
Date Available:
16-NOV-2026
Hours per Shift:
7.75
Length of Shift in weeks:
Varies
Shifts per cycle:
Varies
Shift Pattern:
Days, Evenings, Nights, Weekends
Days Off:
Other
Minimum Salary:
$25.72
Maximum Salary:
$31.25
Vehicle Requirement:
Not Applicable

Required Qualifications:

High School diploma or recognized equivalent required.

Additional Required Qualifications:

One-year related post-secondary certificate. Typing speed: 40–45 WPM. Medical Terminology Certification.

Preferred Qualifications:

Health Care Administration education preferred.

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More about this job

Responsibilities

Register patients by collecting and verifying demographic and insurance information, applying identification wristbands, and creating lifetime identifiers for non-Alberta residents. Provide reception and switchboard support, assist with health information management tasks such as chart scanning and release of information, and maintain confidentiality and professional service standards.

Requirements

A high school diploma or recognized equivalent, a one-year related post-secondary certificate, typing speed of 40–45 WPM, and medical terminology certification are required. Health Care Administration education is preferred.

Skills

Patient Registration
Healthcare Information Systems
Demographic and Insurance Verification
Medical Terminology
Reception
Switchboard Operation
Call Handling
Wayfinding Assistance
Health Information Management
Chart Preparation and Scanning
Work Queue Management
Release of Information
Confidentiality
Clerical Support
Typing

Visa sponsorship

Not detected in the job text

Keywords

Patient Registration
Healthcare Information Systems
Demographic Information
Insurance Information
Identification Wristbands
Lifetime Identifiers
Reception
Switchboard
Call Routing
Message Taking
Wayfinding
Code Phones
Health Information Management
Chart Preparation
Chart Scanning
Work Queues
Release of Information
Medical Terminology
Confidentiality
Clerical Support
Typing
Healthcare Administration
Scheduled Downtime

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