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Added 10 mins ago
RM
Supervisor, Program Funding and Administration (EYCCS)
Regional Municipality of Peel
Brampton, ON
- Other
…hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are…
Added 25 mins ago
UO
Director, Child Care Services
University of Victoria
Victoria, BC
- Full-time
Human Resources planning and management - Oversee all training, professional development, performance management, and goal development activities in Child Care in alignment with the values…
Added 25 mins ago
CH
Unit Clerk
Covenant Health Canada
AB · Edmonton, AB
- Part-time
…1969, the Misericordia Community Hospital has offered both professional development opportunities and the ease of urban living. This full-service hospital provides specialized care through…
Added 25 mins ago
SH
General Duty Nurse (N2) - Child Health - NICU LNG CALL RLF
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…some province-wide health services and supports centralized administrative and business functions for Manitoba health…
Added 25 mins ago
SH
Registered Psychiatric Nurse/Registered Nurse (N2) - MH PX2 West
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…some province-wide health services and supports centralized administrative and business functions for Manitoba health…
Added 25 mins ago
CH
Switchboard Operator
Covenant Health Canada
AB · Edmonton, AB
- Full-time
…will be considered. Ability to respond in a direct, calm and professional manner to emergency and stressful situations including but not limited to Emergency Code Condition calls, medical…
Added 25 mins ago
SH
Medical Laboratory Assistant
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…some province-wide health services and supports centralized administrative and business functions for Manitoba health…
Added 25 mins ago
S
Senior Electrification Manager – Construction
SYSTRA
Toronto, ON
- Full-time
Added 25 mins ago
SH
General Duty Nurse (N2) - Child Health - NICU LNG CALL RLF
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…some province-wide health services and supports centralized administrative and business functions for Manitoba health…
Added 25 mins ago
SH
Primary Nurse Therapist 2 (N4)
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…some province-wide health services and supports centralized administrative and business functions for Manitoba health…
Added 55 mins ago
UO
Client Services Assistant
University of Victoria
Victoria, BC
- Full-time
…independently within the Campus Security team to ensure efficient and professional service delivery in an environment that aligns with the university's mission of offering a welcoming,…
Added 55 mins ago
SH
General Duty Nurse (N2) - Medicine - Respiratory/General Neurology
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…some province-wide health services and supports centralized administrative and business functions for Manitoba health…
Added 55 mins ago
SH
General Duty Nurse (N2) - Antepartum Gynecology
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…some province-wide health services and supports centralized administrative and business functions for Manitoba health…
Added 55 mins ago
SH
General Duty Nurse (N2) - Gastroenterology Clinic
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…some province-wide health services and supports centralized administrative and business functions for Manitoba health…
Added 55 mins ago
SH
General Duty Sonographer - Echocardiography
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…some province-wide health services and supports centralized administrative and business functions for Manitoba health…
Added 55 mins ago
SH
General Duty Nurse (N2) - Women's Float Team
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…some province-wide health services and supports centralized administrative and business functions for Manitoba health…
Added 55 mins ago
SH
Medical Laboratory Assistant
Shared Health-Soins Communs
Portage la Prairie, MB
- Full-time
…some province-wide health services and supports centralized administrative and business functions for Manitoba health…
Added 55 mins ago
DS
Relief Administration Systems Support
Developmental Services of Leeds and Grenville
Brockville, ON
- Temporary
The position of the Administrative/Systems Support is responsible for ensuring that the agency’s service/information system is both accurate and current and ensuring readily available…
Added 55 mins ago
J
Administrative technician • Claims management
JobsMedia.io
Quebec, QC
- Full-time
Novo is looking for a student to fill the position of administrative technician in claims management, full-time during the summer, with the possibility of continuing part-time during the…
Added 55 mins ago
PD
IT Business Support
PRP Diagnostic Imaging
NB · Chiasson Office, NB
- Full-time
Full Time Permanent Position | Ongoing Commitment to Your Professional Development
Added 55 mins ago
LF
Office Coordinator (Part-time) / Coordonnateur de bureau (à temps partiel)
LGM Financial Services
Laval, QC
- Part-time
The Office Coordinator provides hands-on administrative and operational support to ensure the office is welcoming, organized and running smoothly. The role focuses on day-to-day office…
Added 55 mins ago
LH
Front Desk Care Coordinator
Lifemark Health Group
Kamloops, BC
- $19 to $23 CAD / hour
- Full-time
…referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients,…
Added 1 hour ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…frontline team members and leadership, and is responsible for administrative coordination, data collection and management, and operational…
Added 1 hour ago
SH
Social Worker (BSW)
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…some province-wide health services and supports centralized administrative and business functions for Manitoba health…
Added 1 hour ago
SH
Medical Laboratory Assistant
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…some province-wide health services and supports centralized administrative and business functions for Manitoba health…

Covenant Health Canada

Switchboard Operator

AB, Canada
Edmonton, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 6, 2026
Education: High school diploma
Posting language: English
Posted: Nov 6, 2026

Original job description

Your Opportunity:

Reporting to the Switchboard Supervisor, the incumbent represents Covenant Health and its values as a first point of contact and plays an integral role in the health care system by responding to incoming and outgoing calls and requests that supports clinical processes and emergency responses for multiple Covenant Health sites. This position initiates communication responses to emergency situations, such as Cardiac Arrests, Code Reds and Disasters, performs a variety of inter-hospital communications functions and clerical duties as required. Please note: Classification Under Review.

Description:

The Switchboard Operator is responsible for responding to incoming and outgoing calls and requests for non-technical information. The Switchboard Operator directs calls to appropriate areas of the facilities. This position is covered by the terms and conditions of the CUPE 2111 Collective Agreement.

Classification:
Switchboard Operator
Union:
COV CUPE 2111
Unit and Program:
Health Information Management, Switchboard
Primary Location:
Misericordia Community Hosp
Location Details:
As Per Location
Multi-Site:
Not Applicable
FTE:
0.00
Posting End Date:
13-NOV-2026
Employee Class:
Casual/Relief
Date Available:
07-DEC-2026
Hours per Shift:
7.75
Length of Shift in weeks:
Varies
Shifts per cycle:
Varies
Shift Pattern:
Evenings, Nights, Weekends
Days Off:
Other
Minimum Salary:
$23.52
Maximum Salary:
$28.60
Vehicle Requirement:
Not Applicable

Required Qualifications:

High School diploma or recognized equivalent required.

Additional Required Qualifications:

Six months recent related Switchboard or call centre experience required Equivalent combination of education and experience will be considered. Ability to respond in a direct, calm and professional manner to emergency and stressful situations including but not limited to Emergency Code Condition calls, medical emergency calls and fire alarm calls. Adept with Microsoft Office Suite (Word, Outlook and Excel) required. Working knowledge of medical terminology required, with a medical terminology course preferred. Excellent listening and comprehension skills. Excellent communications skills involving speaking, listening, reading and writing. Ability to work with minimal supervision. Must be able to maintain customer focus while performing duties. Must be able to recognize and strictly maintain confidential information.

Preferred Qualifications:

Ability to work effectively and independently within timelines and with frequent interruptions.

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More about this job

Responsibilities

Handle incoming and outgoing calls, provide non-technical information, and direct callers to the appropriate facility areas. Initiate communications for emergency situations, support inter-hospital communications, and perform related clerical duties.

Requirements

A high school diploma or recognized equivalent and six months of recent switchboard or call centre experience are required; an equivalent combination of education and experience may be considered. Candidates must communicate calmly during emergencies, use Microsoft Office, understand medical terminology, maintain confidentiality, and work with minimal supervision.

Skills

Switchboard Operations
Call Handling
Emergency Communications
Customer Service
Medical Terminology
Microsoft Word
Microsoft Outlook
Microsoft Excel
Active Listening
Communication
Confidentiality
Working Independently
Inter-Hospital Communications
Clerical Duties

Visa sponsorship

Not detected in the job text

Keywords

Switchboard
Call Centre
Incoming Calls
Outgoing Calls
Emergency Code Calls
Cardiac Arrest
Code Red
Disaster Response
Medical Emergency Calls
Fire Alarm Calls
Inter-Hospital Communications
Medical Terminology
Microsoft Office
Microsoft Word
Microsoft Outlook
Microsoft Excel
Customer Focus
Confidentiality
Health Information Management
Clerical Duties
Healthcare
CUPE 2111

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