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Added 4 mins ago
FF
Supply Chain Director
Fusion Fuel Cycles Inc.
Ottawa, ON · Toronto, ON
- Full-time
Operations: set procurement priorities, direct critical sourcing and oversee supplier performance; run day-to-day sourcing, procurement, supplier management, logistics, and inventory.
Added 4 mins ago
AR
Hospitality Manager
Atria Retirement Canada - Westhaven
Winnipeg, MB · MB-Winnipeg
- Full-time
Provide timely feedback to the team and consistent performance management.
Added 4 mins ago
O
Gestionnaire des perspectives d’affaires (Mandat de 12 mois) | Business Insights Manager – 12 months mandate
Organon
Kirkland, QC
- Full-time
…génération d’analyses et de perspectives permettant d’améliorer la performance commerciale, en veillant à ce que les décisions stratégiques reposent sur des données probantes et une…
Added 4 mins ago
D
Creative Director (Remote Canada)
Directive
Remote, Canada
- $175,000 to $200,000 CAD / year
- Full-time
- Remote
We're looking for a Creative Director to lead our Performance Design department - a team that sits at the intersection of creative craft and performance marketing. This is not a traditional…
Added 4 mins ago
Client Director
dunnhumby
Toronto, ON
You will provide overall leadership for the proposed partnership, connecting client priorities, commercial performance and team delivery.
Added 19 mins ago
ET
M-26-003 | Assistant Director of Services - Pedagogical and Complementary Educational Services
Eastern Townships School Board
Magog, QC
- $96,482 to $128,642 CAD / year
- Full-time
Under the authority of the Director of Instructional Technology and Pedagogical Services and the Director of Complementary Educational Services, the position of Assistant Director of…
Added 19 mins ago
HR
Front Office Manager
Hyatt Regency
Vancouver, BC
- Full-time
This position reports to the Hotel Director of Operations and Assistant Director of Operations. The Front Office Manager (FOM) oversees Assistant Front Office Managers, Front Desk Hosts,…
Added 19 mins ago
C
Senior Manager, Capital Markets
CBRE
Toronto, ON
- Full-time
…lending platform.This role will act as a key partner to the Director, Capital Markets,translating complex loan activity, portfolio performance, and fundingstrategies into actionable…
Added 19 mins ago
UO
Facility Operations Specialist - Active Living, Faculty of Kinesiology
University of Calgary
Calgary, AB
- Full-time
…outdoor field hockey pitch, outdoor tennis courts, the Human Performance Lab, the Sport Medicine Centre, the Outdoor Centre, the office space for the Faculty of Kinesiology, and the…
Added 19 mins ago
QP
Area Manager
QuadReal Property Group
Toronto, ON · Etobicoke, ON
- Full-time
Identify and escalate operational risks, compliance issues, or performance gaps to the Director, Self Storage Operations.
Added 35 mins ago
CO
Supervising Stationary Engineer (Water) - Promotional Only
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…ladder. Tasks involve the regular and, at times, sustained performance of moderately physically demanding work, typically involving some combination of climbing and balancing, stooping,…
Added 35 mins ago
A
Senior Manager, Global Retail Talent Development
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North Vancouver, BC
- Full-time
Reports to: Senior Director, Global Functional Development
Added 50 mins ago
MC
Gestionnaire de marque, Cardiovasculaire / Brand Manager, Cardiovascular
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
…objectifs tactiques, les résultats clés, les indicateurs de performance et les dépenses, dans le but d’identifier les risques, les occasions et les possibilités…
Added 50 mins ago
MC
Gestionnaire de marque, Cardiovasculaire / Brand Manager, Cardiovascular
Merck Canada
Kirkland, QC
- Full-time
…objectifs tactiques, les résultats clés, les indicateurs de performance et les dépenses, dans le but d’identifier les risques, les occasions et les possibilités…
Added 50 mins ago
AE
Senior Manager, Global Retail Talent Development
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- Full-time
Reports to: Senior Director, Global Functional Development
Added 50 mins ago
KS
Temporary Sales Associate
kate spade new york
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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 50 mins ago
Analyst, Commercial Services
Inter Pipeline Ltd.
Calgary, AB
Reporting to the Director, Conventional Commercial, the Analyst, is responsible for supporting the management and performance of the conventional pipeline assets - combining financial…
Added 50 mins ago
CF
Director, Investment Fund Tax Governance & Compliance
CI Financial
ON
- Full-time
…investments and advice. Our commitment to the highest levels of performance means that whatever their position, CI employees must be comfortable in a fast-paced environment that will…
Added 50 mins ago
V
Director, Sales
veritree
Remote, Canada
- $200,000 to $300,000 CAD / year
- Full-time
- Remote
…hiring design and decisions, onboarding, ramp, and ongoing performance management (including performance plans and calibrations with People Operations), starting with the immediate addition…
Added 50 mins ago
V
Director, Sales
veritree
Vancouver, BC
- $200,000 to $300,000 CAD / year
- Full-time
…hiring design and decisions, onboarding, ramp, and ongoing performance management (including performance plans and calibrations with People Operations), starting with the immediate addition…
Added 50 mins ago
OP
Senior Manager Supply Chain
Ontario Power Generation
Whitby, ON
- Full-time
…in the role of Senior Manager Supply Chain. Reporting to the Director of Supply Chain, this position will provide strategic leadership and oversight of warehousing, logistics, inventory…
Added 50 mins ago
FC
Project Manager II
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Vancouver, BC
- Full-time
Verify with Project Director (PD) that Health, Safety and Environmental (HSE) is emphasized throughout all phases of the project
Added 50 mins ago
MR
Director, Facilities Operations
Mount Royal University
Calgary, AB
- Full-time
…challenges. As a key representative of the institution, the Director engages with various committees, associations, and external groups, requiring effective communication skills and the…
Added 1 hour ago
AS
Hospitality Manager
Atria Senior Living
Winnipeg, MB · MB-Winnipeg
- Full-time
Provide timely feedback to the team and consistent performance management.
Added 1 hour ago
MC
Senior Manager, Operational Excellence
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
Reporting to the Director, Operational Excellence & Controls, the Senior Manager, Operational Excellence leads the operational transformation and continuous improvement agenda across…

Covenant Health

SUPV REGISTRATION

Field, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Overview

Supervisor, Registration, Admitting and Registration

Full Time, 80 Hours Per Pay Period, Day Shift

Parkwest Overview

Parkwest Medical Center , Covenant Health’s flagship facility in West Knoxville, combines world-class cardiac expertise with the warmth of home in serving a vibrant East Tennessee community. Since 1973, Parkwest has grown into the region’s largest hospital in the area, offering advanced services like an all-digital catheterization lab, comprehensive breast health, emergency, and critical care. It’s consistently ranked among Tennessee's top 10 hospitals by U.S. News & World Report and earns national recognition as a Top 100 Heart Hospital, as well as an “A” safety grade from Leapfrog. As part of Covenant Health, the region’s largest employer, Parkwest Medical Center, marries cutting-edge technology with compassionate, community-centered care, earning accolades for cardiology, stroke, surgical excellence, and patient safety.

To learn more about Parkwest Medical Center and our units, visit Covenant Health Parkwest Medical Center Opportunities .

Position Summary

Has full knowledge of all positions within the Registration Department, including the outpatient scheduling functions, Inpatient, Outpatient and Emergency Room registrations. Provides daily leadership to the Registration Department. Provides leadership to all personnel within the department to ensure that all duties are performed accurately and efficiently. Resolves complex registration or outpatient scheduling issues that cannot be resolved by the staff. Serves as the primary registration and outpatient scheduling contact for physicians, nursing managers, and other hospital departments. Actively monitors work productivity to ensure accuracy rates are maintained. Serves as a communication resource to the Knoxville Business Office Services to ensure all hospital personnel are informed and educated on insurance and compliance requirements. Under the direction of the registration director can conduct with the interview process to recruit, select, develop and motivate competent staff to ensure the continuance of productivity and positive morale. Prepares for Director to review staff performance evaluations, recognition, and suggested disciplinary actions. Performs staff coaching and counseling as approved by the Director. Takes a lead role in providing excellent customer service to all customers. This position assists the department Director with maintaining productivity of the department and with meeting the department’s goals.

Responsibilities

Integrity

Demonstrates the ability to handle varying tasks as well as understanding and interpreting procedures relative to the Registration and outpatient scheduling processes; monitors department processes, ensuring that staff exhibit excellent customer service, while ensuring delays in the process are kept to a minimum and accuracy of data ranges from 95% to 100%.
Recommends to the Director new and updates to existing polices and procedures that support our values and are intended to increase efficiency and promote data integrity. Recognizes situations, which necessitate supervision and guidance, seeks appropriate resources.
Maintains departmental, Administrative, MSDS, Safety and Training manuals for the registration area. Maintains Registration staff employee folders.
Communicates and provides education to staff on compliance with the Joint Commission, State and Federal regulations, and HCFA guidelines as they relate to department activity.
Demonstrates the ability to identify and review problem registrations to determine reason(s) for and resolution of problems soliciting input when required from outside resources, and delegates to staff for follow-up.
Monitors the daily patient schedule, volumes and Call Management System daily and assigns appropriate staff based on volumes. Generates reports daily, weekly and monthly and provides to staff and Director.

Quality

Demonstrates continued education and skills necessary to support staff in their job duties.
Displays a good knowledge of departmental budget, and maintains salaries, supplies and equipment within set guidelines. Notifies Director of any discrepancies.
Provides daily leadership and scheduling of staff in the Registration department. Collaborates with department supervisory staff to ensure training is incorporated into the registration and scheduling processes. Provides in-service education for existing personnel on new policies and procedures as developed.
Handles staff issues such as schedule changes and daily process questions.
Schedules and conducts interview for new positions, making recommendations for hiring to the Director.
Provides daily guidance including: training, employee coaching, employee evaluations, establishment of work priorities and other daily operational duties.
Processes time edits through payroll system and attendance records, and obtain approval from Director for overtime request.
Professionally deals with patients, physicians, visitors, other hospital staff members concerning registration matters.
Monitors daily audit reports to identify process/education improvements. Searches for innovative ways to identify opportunities for improving the registration and outpatient scheduling processes.
Demonstrates ability to keep abreast of regulatory and insurance requirements ensuring that changes are documented and communicated to the staff.
Relieves registration personnel when necessary.
As designated, assumes management of department when the Director is not available.
Performs other duties as assigned to the satisfaction of the Director.

Serving the Customer

Communicates effectively with patients / public, co-workers, physicians and / or their offices, and other hospital personnel using verbal, nonverbal and written communication skills.
Recognizes situations that necessitate supervision, seeking appropriate resources.
Provides motivation necessary for acceptable productivity for the registration department.
Communicates goals and objectives for staff within the department that take into consideration the mission and values of Covenant Health .
Assists Director on activities and projects, as needed.

Caring For and Developing Our People

Promotes good public relations for the department and the hospital by ensuring that staff adheres to desired behaviors.
Prepares for Director to review staff performance evaluations, recognition, and suggested disciplinary actions. Performs staff coaching, and counseling as approved by the Director.
Holds monthly meeting with staff and coordinates discussion regarding work performance and departmental/hospital updates.
Develops a relationship with other departmental managers/coordinators in an ongoing effort to improve quality of registration.
Reviews customer surveys, providing feedback to the staff regarding patient satisfaction and possible opportunities for improvement. Involves staff when working on process teams to promote their involvement and ideas.
Provides strong customer service orientation to all staff within the registration areas.

Using the Community’s Resources Wisely

Recommends to Director, new policies and updates to existing polices that are intended to increase efficiency and promote data integrity.
Provides assistance and support for new employees.
Demonstrates the ability to handle varying tasks and setting priorities.
Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
Utilizes resources available appropriately, i.e. use of hospital equipment and/or supplies. Uses innovative approaches for optimal staffing and expense reductions.

Qualifications

Minimum Education :

Bachelor’s Degree preferred, however will consider candidates with proven skills and experience in related field.

Minimum Experience

Two to three (2-3) years experience in Registration and/or Financial Services area. Knowledge of third party payors and insurance verification required. Expected to perform adequately within the position after working at least three (3) to six (6) months.

Licensure Requirement

None

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More about this job

Responsibilities

Leads daily registration and outpatient scheduling operations, assigns staff according to patient volumes, resolves complex registration issues, and monitors accuracy, productivity, and customer service. Supports hiring, training, coaching, performance reviews, compliance communication, and process improvements while assisting the Director with departmental goals and operations.

Requirements

A bachelor’s degree is preferred, though candidates with proven skills and experience in a related field may be considered. Requires two to three years of experience in registration and/or financial services, including knowledge of third-party payers and insurance verification; no license is required.

Skills

Patient Registration
Outpatient Scheduling
Insurance Verification
Third-Party Payer Knowledge
Staff Leadership
Staff Scheduling
Training and Coaching
Customer Service
Regulatory Compliance
Data Accuracy
Process Improvement
Problem Resolution
Payroll and Attendance Processing
Communication
Quality Improvement

Visa sponsorship

Not detected in the job text

Keywords

Patient Registration
Outpatient Scheduling
Inpatient Registration
Emergency Room Registration
Financial Services
Insurance Verification
Third-Party Payers
Customer Service
Staff Scheduling
Staff Training
Employee Coaching
Performance Evaluations
Regulatory Compliance
Joint Commission
State and Federal Regulations
HCFA Guidelines
Data Integrity
Productivity Monitoring
Audit Reports
Payroll Processing
Attendance Records
Quality Improvement
Patient Satisfaction
Departmental Budget
Process Improvement

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