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Added 4 mins ago
NI
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Added 5 hours ago
PC
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Covenant Health

SUPV REGISTRATION

Field, BC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Overview

Supervisor, Registration, Admitting and Registration

Full Time, 80 Hours Per Pay Period, Day Shift

Parkwest Overview

Parkwest Medical Center , Covenant Health’s flagship facility in West Knoxville, combines world-class cardiac expertise with the warmth of home in serving a vibrant East Tennessee community. Since 1973, Parkwest has grown into the region’s largest hospital in the area, offering advanced services like an all-digital catheterization lab, comprehensive breast health, emergency, and critical care. It’s consistently ranked among Tennessee's top 10 hospitals by U.S. News & World Report and earns national recognition as a Top 100 Heart Hospital, as well as an “A” safety grade from Leapfrog. As part of Covenant Health, the region’s largest employer, Parkwest Medical Center, marries cutting-edge technology with compassionate, community-centered care, earning accolades for cardiology, stroke, surgical excellence, and patient safety.

To learn more about Parkwest Medical Center and our units, visit Covenant Health Parkwest Medical Center Opportunities .

Position Summary

Has full knowledge of all positions within the Registration Department, including the outpatient scheduling functions, Inpatient, Outpatient and Emergency Room registrations. Provides daily leadership to the Registration Department. Provides leadership to all personnel within the department to ensure that all duties are performed accurately and efficiently. Resolves complex registration or outpatient scheduling issues that cannot be resolved by the staff. Serves as the primary registration and outpatient scheduling contact for physicians, nursing managers, and other hospital departments. Actively monitors work productivity to ensure accuracy rates are maintained. Serves as a communication resource to the Knoxville Business Office Services to ensure all hospital personnel are informed and educated on insurance and compliance requirements. Under the direction of the registration director can conduct with the interview process to recruit, select, develop and motivate competent staff to ensure the continuance of productivity and positive morale. Prepares for Director to review staff performance evaluations, recognition, and suggested disciplinary actions. Performs staff coaching and counseling as approved by the Director. Takes a lead role in providing excellent customer service to all customers. This position assists the department Director with maintaining productivity of the department and with meeting the department’s goals.

Responsibilities

Integrity

Demonstrates the ability to handle varying tasks as well as understanding and interpreting procedures relative to the Registration and outpatient scheduling processes; monitors department processes, ensuring that staff exhibit excellent customer service, while ensuring delays in the process are kept to a minimum and accuracy of data ranges from 95% to 100%.
Recommends to the Director new and updates to existing polices and procedures that support our values and are intended to increase efficiency and promote data integrity. Recognizes situations, which necessitate supervision and guidance, seeks appropriate resources.
Maintains departmental, Administrative, MSDS, Safety and Training manuals for the registration area. Maintains Registration staff employee folders.
Communicates and provides education to staff on compliance with the Joint Commission, State and Federal regulations, and HCFA guidelines as they relate to department activity.
Demonstrates the ability to identify and review problem registrations to determine reason(s) for and resolution of problems soliciting input when required from outside resources, and delegates to staff for follow-up.
Monitors the daily patient schedule, volumes and Call Management System daily and assigns appropriate staff based on volumes. Generates reports daily, weekly and monthly and provides to staff and Director.

Quality

Demonstrates continued education and skills necessary to support staff in their job duties.
Displays a good knowledge of departmental budget, and maintains salaries, supplies and equipment within set guidelines. Notifies Director of any discrepancies.
Provides daily leadership and scheduling of staff in the Registration department. Collaborates with department supervisory staff to ensure training is incorporated into the registration and scheduling processes. Provides in-service education for existing personnel on new policies and procedures as developed.
Handles staff issues such as schedule changes and daily process questions.
Schedules and conducts interview for new positions, making recommendations for hiring to the Director.
Provides daily guidance including: training, employee coaching, employee evaluations, establishment of work priorities and other daily operational duties.
Processes time edits through payroll system and attendance records, and obtain approval from Director for overtime request.
Professionally deals with patients, physicians, visitors, other hospital staff members concerning registration matters.
Monitors daily audit reports to identify process/education improvements. Searches for innovative ways to identify opportunities for improving the registration and outpatient scheduling processes.
Demonstrates ability to keep abreast of regulatory and insurance requirements ensuring that changes are documented and communicated to the staff.
Relieves registration personnel when necessary.
As designated, assumes management of department when the Director is not available.
Performs other duties as assigned to the satisfaction of the Director.

Serving the Customer

Communicates effectively with patients / public, co-workers, physicians and / or their offices, and other hospital personnel using verbal, nonverbal and written communication skills.
Recognizes situations that necessitate supervision, seeking appropriate resources.
Provides motivation necessary for acceptable productivity for the registration department.
Communicates goals and objectives for staff within the department that take into consideration the mission and values of Covenant Health .
Assists Director on activities and projects, as needed.

Caring For and Developing Our People

Promotes good public relations for the department and the hospital by ensuring that staff adheres to desired behaviors.
Prepares for Director to review staff performance evaluations, recognition, and suggested disciplinary actions. Performs staff coaching, and counseling as approved by the Director.
Holds monthly meeting with staff and coordinates discussion regarding work performance and departmental/hospital updates.
Develops a relationship with other departmental managers/coordinators in an ongoing effort to improve quality of registration.
Reviews customer surveys, providing feedback to the staff regarding patient satisfaction and possible opportunities for improvement. Involves staff when working on process teams to promote their involvement and ideas.
Provides strong customer service orientation to all staff within the registration areas.

Using the Community’s Resources Wisely

Recommends to Director, new policies and updates to existing polices that are intended to increase efficiency and promote data integrity.
Provides assistance and support for new employees.
Demonstrates the ability to handle varying tasks and setting priorities.
Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
Utilizes resources available appropriately, i.e. use of hospital equipment and/or supplies. Uses innovative approaches for optimal staffing and expense reductions.

Qualifications

Minimum Education :

Bachelor’s Degree preferred, however will consider candidates with proven skills and experience in related field.

Minimum Experience

Two to three (2-3) years experience in Registration and/or Financial Services area. Knowledge of third party payors and insurance verification required. Expected to perform adequately within the position after working at least three (3) to six (6) months.

Licensure Requirement

None

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More about this job

Responsibilities

Leads daily registration and outpatient scheduling operations, assigns staff according to patient volumes, resolves complex registration issues, and monitors accuracy, productivity, and customer service. Supports hiring, training, coaching, performance reviews, compliance communication, and process improvements while assisting the Director with departmental goals and operations.

Requirements

A bachelor’s degree is preferred, though candidates with proven skills and experience in a related field may be considered. Requires two to three years of experience in registration and/or financial services, including knowledge of third-party payers and insurance verification; no license is required.

Skills

Patient Registration
Outpatient Scheduling
Insurance Verification
Third-Party Payer Knowledge
Staff Leadership
Staff Scheduling
Training and Coaching
Customer Service
Regulatory Compliance
Data Accuracy
Process Improvement
Problem Resolution
Payroll and Attendance Processing
Communication
Quality Improvement

Visa sponsorship

Not detected in the job text

Keywords

Patient Registration
Outpatient Scheduling
Inpatient Registration
Emergency Room Registration
Financial Services
Insurance Verification
Third-Party Payers
Customer Service
Staff Scheduling
Staff Training
Employee Coaching
Performance Evaluations
Regulatory Compliance
Joint Commission
State and Federal Regulations
HCFA Guidelines
Data Integrity
Productivity Monitoring
Audit Reports
Payroll Processing
Attendance Records
Quality Improvement
Patient Satisfaction
Departmental Budget
Process Improvement

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