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Case Manager (Anti Human Trafficking)
Covenant House Toronto
Toronto, ON
- Full-time
We are currently hiring for 1 Contract AHT Case Manager. This is a replacement position. The schedule is Monday - Friday 9am - 5pm, with flexibility to work evenings and weekends as needed.
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…0.60 Posting End Date: 18-NOV-2026 Employee Class: Regular Part Time Date Available: 30-NOV-2026 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 6 Shift Pattern: Days,…

Covenant House Toronto

Case Manager (Anti Human Trafficking)

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 12, 2026
Experience: 2 years’ experience working with youth who are survivors of, or at-risk of Sexual Exploitation, sex trafficking and Gender Based Violence is an asset.
Posting language: English
Posted: Nov 12, 2026

Original job description

Case Manager

Anti Human Trafficking (AHT)

On Site

Full Time, Permanent

Level 8

Requisition Number: AHT-2026-011

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview

Covenant House’s Anti-Trafficking Urban Response Model includes initiatives in prevention/early intervention, direct services to survivors and incorporates research and evaluation. We have established an advocacy service, crisis bed (2 beds), transitional housing (12 beds) and a peer facilitated group program for survivors. As established leaders we have shared our expertise through trainings, consultations, and online resource materials such as Traffick Stop.

We are currently hiring for 1 Contract AHT Case Manager. This is a replacement position. The schedule is Monday - Friday 9am - 5pm, with flexibility to work evenings and weekends as needed.

Responsibilities:

Utilizing a trauma-informed approach to assessing and determining appropriate service needs of client including, but not limited to, treatment planning, safety planning, support referrals and housing
Supporting staff in identifying survivors of human trafficking/sexual exploitation in our programs and in the community; acting as the primary contact for survivors residing in the Crisis bed program within the Shelter program
Active case management for a high-volume case load; preparing and sharing case notes and plan updates in a timely manner to appropriate programs/partners
Providing counseling support to young people through a trauma informed framework
Supporting young people to navigate connected systems. This may include acting as a liaison with outside agencies and referral sources to coordinate service plans for young people
Responsible for escorting young people to court, legal proceedings and supporting them through victim impact statements
Actively engaging in monthly Advocate case review meetings and participates in case reviews, team meetings, shift changes and program meetings as required in other Covenant House Toronto programs that young people supporting are active in
Documentation in participant’s record, including items such as assessments, participant goals, referrals and collaboration with participant support network, activities and progress related to plan elements, session notes, risk management and safety plans in Efforts to Outcomes (ETO)
Facilitation and creation of community workshops, presentations and consultations (will include local and occasional out of town travel)
Provide input and feedback on both internal and external referrals to the Rogers Home and Avdell Home
To respond with Crisis Intervention in situations of physical confrontation, and medical and psychiatric emergencies for youth who have recently experienced trauma
Responsible for facilitating family engagement where appropriate
Responsible for assisting youth through immigration/refugee process as required
Provide services in locations deemed to be safe and convenient to youth (such as online, in shelters, in family homes, and other community settings)
Work with stakeholders and partners to develop and promote this new specialized youth service
Maintain client files and complete all required documentation in a timely manner.
With support from the Anti-Human Trafficking Manager, monitor program data to identify trends and gaps in services, including participating in assessment and evaluation tools and measures to support the research and evaluation of the program’s work
Monitor that confidentiality, professional ethics and professional standards are maintained through the case management process. And ensure all participant files are maintained according to agency and professional standard
Perform related duties as assigned by the Anti-Human Trafficking Manager

Qualifications:

Degree equivalency and registration with OSWSSW as a RSW required
2 years’ experience working with youth who are survivors of, or at-risk of Sexual Exploitation, sex trafficking and Gender Based Violence is an asset.
Demonstrated ability in working with a trauma responsive, harm reduction approach and from an anti-oppression and culturally competent perspective/framework is essential
Knowledge of community resources and systems relevant to youth homelessness and anti-human trafficking
Working knowledge of Resiliency theory and Stages of Change
Demonstrated ability to work effectively with intense, acute youth situations and circumstances
Sound understanding of family dynamics, adolescent development and attachment theories and an ability to apply them is required.
Understanding of issues related to adolescent/youth Human Trafficking, youth homelessness, 2SLGBTQ identities, mental health and substance use problems and disorders, and developmental and learning disabilities.
Demonstrated organization ability to handle caseload requirements, compile statistical data and reports for review and evaluation.
Capacity to work virtually from a home office as well as in community and flexibility to work evenings and weekend hours as required
UMAB, ASIST, First Aid, CPR and basic computer skills and a willingness to participate in on-going training
Demonstrate initiative, critical thinking and a self-directed working style
Excellent communication (both oral and written) and organizational skills and ability to work independently
Demonstrated competencies including communications, creativity, flexibility, teamwork, and self-care.

Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet all qualifications. If you are excited about the role but your resume doesn’t align perfectly with every qualification in the description, apply anyway. You may still be the right candidate for this or other roles.

What we Offer:

Meaningful work.
Competitive compensation.
Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interested candidates are welcome to apply directly to this posting on or by November 26th, 2026. Only those selected to move forward in our recruitment process will be contacted. No agencies or phone calls please.

Use of AI and Technology in the Hiring Process

Covenant House Toronto does not use artificial intelligence (AI) to make or inform hiring decisions. However, we do use an external applicant tracking system (ATS) to help manage applications efficiently.

While our ATS may apply automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters. No hiring decisions are made by AI.

Commitment to Equitable Recruitment

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

Please visit our careers page to see more job opportunities.

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More about this job

Responsibilities

Provide trauma-informed case management, counseling, crisis intervention, safety planning, and referrals for youth affected by human trafficking and sexual exploitation. Coordinate with families, community partners, and legal and social service systems; maintain case records; and contribute to outreach, program evaluation, and service development.

Requirements

A degree or equivalent and registration with the Ontario College of Social Workers and Social Service Workers as a Registered Social Worker are required; two years of relevant experience is an asset. Candidates should bring trauma-responsive, harm-reduction, anti-oppressive, and culturally competent practice, knowledge of youth and community services, and strong communication, organization, and crisis-response abilities.

Skills

Trauma-Informed Case Management
Crisis Intervention
Counseling
Safety Planning
Treatment Planning
Human Trafficking Survivor Support
Youth Advocacy
Harm Reduction
Anti-Oppression Practice
Culturally Competent Practice
Case Documentation
Interagency Coordination
Family Engagement
Community Workshop Facilitation
Risk Management
Communication

Benefits

Gym Membership Discounts
City Bike Rental Discounts
Auto and Home Insurance Discounts

Visa sponsorship

Not detected in the job text

Keywords

Anti-Human Trafficking
Sexual Exploitation
Youth Homelessness
Trauma-Informed Care
Harm Reduction
Anti-Oppression
Cultural Competence
Case Management
Crisis Intervention
Safety Planning
Treatment Planning
Resiliency Theory
Stages of Change
Adolescent Development
Attachment Theory
Mental Health
Substance Use
2SLGBTQIA+
Immigration and Refugee Support
Court Advocacy
Family Engagement
Efforts to Outcomes (ETO)
Program Evaluation
UMAB
ASIST
First Aid
CPR
Registered Social Worker
Ontario College of Social Workers and Social Service Workers

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Jobs in Canada