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Covenant House Vancouver - Vancouver, BC

Sanctuary Program Manager /

Vancouver, BC, Canada
Covenant House Vancouver - Seymour, Canada

Once hired, salaries are reviewed annually following the annual performance review and successful employees have the opportunity for their salary to increase, over time, up to the maximum of the pay band, currently $119,301. · Full-time

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Job details

Pay: Once hired, salaries are reviewed annually following the annual performance review and successful employees have the opportunity for their salary to increase, over time, up to the maximum of the pay band, currently $119,301.
Job type: Full-time
Experience: Minimum 3 years of leadership experience in a low barrier, harm reduction setting providing services to homeless and/or at-risk individuals with complex care needs.
Posting language: English
Posted: Nov 6, 2026

Original job description

As we serve vulnerable youth, all employees working for Covenant House Vancouver must be fully vaccinated for COVID-19. Proof of vaccination status will be required prior to your start date.

About Covenant House Vancouver

Since 1997, Covenant House Vancouver has provided relentless support for youth experiencing, or at-risk of experiencing, homelessness. We provide support to young people age 16 to 24 who have experienced a wide range of early life and ongoing, complex trauma; including physical, sexual and emotional abuse and neglect. Our purpose is to serve all youth, with absolute respect and unconditional love, to help youth experiencing homelessness, and provide a safe and supportive environment for all youth in need.

Working at Covenant House will be one of the most meaningful things that you’ll do in your life. However, you will be confronted with significant issues in this work and frankly, this work is not for everyone. In the course of doing your work, particularly for those doing frontline work, you will be exposed to the trauma of others. The youth we serve may also experience overdose, physical harm perpetuated by self or others and even death. Because we provide a relational model of care, the harms our youth experience can impact us in varying degrees.

While we provide training for youth workers on avoiding what we call vicarious trauma (namely, the trauma you can experience or take on by hearing other’s traumatic stories), and a generous allowance for counselling, it is still difficult work that can and does take its toll on many employees. Self-awareness and self-care are key. Some candidates and employees decide during the recruiting and probationary periods that this work isn’t for them, and that is totally fair.

We will provide more information on vicarious trauma during recruiting and on-boarding, to help you decide if Covenant House is the place for you.

The Impact the Manager, Sanctuary Program can make:

To oversee and manage all aspects of direct service in the Sanctuary Program Department. Ensuring the safety of all youth and staff in the programs; and upholding and ensuring adherence to the Mission, Values, philosophy, and policies of Covenant House. Together with the Director, Complex Care, supports strategic planning, and explores program growth opportunities

How you will contribute:

Responsible for direct implementation and adherence to CHV philosophy, policies and procedures
Assist in the development of the annual service and strategic planning
Participate in the development of the annual Sanctuary Program operating budget and operational plans
Manages and oversees the administrative and daily operations of Sanctuary
Participate in the screening, hiring, and training of staff, volunteers, and student placements
Schedule staff, practicum students, and volunteers
Oversee Assistant Manager and meet regularly with staff for formal supervision, reflective practice, annual performance appraisals and provide ongoing informal supervision and staff development opportunities
Oversee the collection, reporting and evaluation of client statistical information – ensure data is accurate and complete
Attend intra-agency and program related meetings as required
Liaison with department Managers and staff from development and communications, finance, payroll, administration, operations, food services and volunteer services
Responsible for the monitoring of staff morale, including identification of trends, and promoting staff and workplace health
Support and maintain positive and effective working relationship with Case Management Services
Work with managers of other program departments to support the continuum of care for youth within CHV
Maintain a relationship with other related service providers
Support program services to maintain fidelity to core theoretical concepts and practices, including the creation and review of policies and procedures and consultation support to all program areas.
Is a subject matter expert in key priority areas such as Trauma Informed Practice, and Harm Reduction, providing both internal and external training and supervision.
Represents CHV at community tables and regional committees as assigned, engaging in advocacy and awareness in alignment with our key priority areas
Manages and maintains community partnerships as directed
Other duties as assigned

Who are we looking for?

Education and Experience:

Degree in Social Work, Nursing, or a related discipline.
Registered Social Worker, Nursing or other Graduate degree an asset
Minimum 3 years of leadership experience in a low barrier, harm reduction setting providing services to homeless and/or at-risk individuals with complex care needs.

Competencies:

Knowledge of Trauma Informed Care and Harm Reduction Principles, and the needs of this specialized population of youth
Knowledge of adolescent development and issues related to youth homelessness.
Knowledge of Resiliency Theory & Stages of Change models of practice
Demonstrated facilitation skills
Demonstrated ability to design and develop policies and procedures, program manuals, and practice guides
Experience working collaboratively in an interdisciplinary setting, and with community stakeholders, effectively building constructive, friendly, professional relationships and networks of key contacts with people and colleagues, maintaining partnerships that can provide information, assistance and support; networking and building working relationships to respond to current and future needs
Proven ability in the design and execution of initiatives, strategies and policies, and ability to set priorities for concurrent projects
Highly developed written and oral communication skills, including report writing and presentation design and facilitation
Ability to coordinate major interdisciplinary projects involving complex and politically sensitive issues
Effective leadership capabilities and interpersonal skills with proven experience consulting, engaging and coordinating with various stakeholder groups working cooperatively and effectively with others to reach a common goal, places a high value on teamwork and sets values and objectives that encourages the team’s cohesiveness
Excellent decision making, problem solving, and analytical skills
Ability to work independently and exercise a considerable degree of independent judgment and discretion. Demonstrated initiative, critical thinking, and self-directed working style
Experience with Reflective Practice Supervision an asset

Additional Position Information:

The successful candidate can expect a starting salary of between $79,534 and $99,427 , depending on factors such as internally equity, experience, competencies, and education. Once hired, salaries are reviewed annually following the annual performance review and successful employees have the opportunity for their salary to increase, over time, up to the maximum of the pay band, currently $119,301.

In 2024, we were recognized as one of Canada’s Top 100 Employers

Diversity, Equity & Inclusion

Covenant House Vancouver is a secular organization that welcomes and serves young people from all backgrounds. While the international federation to which we belong was founded in the 1970s by members of the Catholic Church, we are not aligned with any specific faith traditions.

CHV is committed to upholding diversity, equity, and inclusion in our workplace. We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:

Persons from groups marginalized due to race, ancestry, colour, religion/spiritual beliefs, or place of origin;
Persons with visible (physical) and/or invisible (mental) disabilities;
Persons who identify as women;
Persons of marginalized sexual orientations, gender identities, and gender expressions; and
Indigenous persons.

We recognize that many of these identities intersect and that therefore, diversity, equity, and inclusion can be complex. We value the contributions that each person brings and are committed to ensuring full and equal participation for all at Covenant House Vancouver.

We love what we do and try to make a difference every day. Covenant House Vancouver offers a competitive salary with a great benefits package and excellent opportunity for training and career advancement. If you are looking to join a place where we have a purpose and aim to achieve positive outcomes, please join us by applying.

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More about this job

Responsibilities

The Sanctuary Program Manager oversees all aspects of direct service, ensuring the safety of youth and staff while upholding the organization's mission and values. They are responsible for managing daily operations, staff supervision, strategic planning, and maintaining community partnerships.

Requirements

Candidates must hold a degree in Social Work, Nursing, or a related discipline with at least 3 years of leadership experience in a low-barrier, harm-reduction setting. Strong knowledge of trauma-informed care, adolescent development, and the ability to manage complex interdisciplinary projects are essential.

Skills

Trauma informed practice
Harm reduction
Leadership
Staff supervision
Strategic planning
Budget management
Policy development
Crisis management
Reflective practice
Case management
Community networking
Report writing
Interdisciplinary collaboration
Adolescent development
Advocacy
Data reporting

Benefits

Counselling allowance
Training and career advancement opportunities

Visa sponsorship

Not detected in the job text

Keywords

Social Work
Nursing
Trauma Informed Care
Harm Reduction
Youth Homelessness
Resiliency Theory
Stages of Change
Strategic Planning
Budgeting
Operational Management
Staff Supervision
Reflective Practice
Policy Development
Advocacy
Community Partnerships
Data Analysis
Interdisciplinary
Crisis Intervention
Non-profit
Social Services

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