Jobs in Canada

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Added 7 hours ago
BC
Senior Advisor, Talent Acquisition - Engineering
BBA Consultants
Calgary, AB
- Full-time
Annual premium program for all regular employees
Added 7 hours ago
UH
Medical Laboratory Technologist, Microbiology
University Health Network
Toronto, ON
- Part-time
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…
Added 7 hours ago
CO
Job ID #32356: Manager, Capital Projects & Energy Management
City Of Hamilton
Hamilton, ON
- Full-time
Reporting to the Director, Corporate Facilities and Energy Management, the Manager, Capital Projects and Energy Management (CPEM) will provide dynamic motivational leadership in a…
Added 7 hours ago
PH
Assistant Manager, Front End Processing
Public Health Ontario
Toronto, ON
- Full-time
In collaboration and support of the department/site Manager and/or Senior Manager, be responsible to manage and mentor team members in order to address staffing, workflow, or testing issues…
Added 7 hours ago
FC
PLAA & Land Manager
FCC Construcción
Toronto, ON
- Full-time
Tracking and producing metrics related to third party technical matters such as PLAAs, conditions of approval, land requirements, traffic management
Added 7 hours ago
TM
Senior Manager, Health, Safety, Security and Emergency Response
Torngat Metals
Montreal, QC
- Full-time
The Engineering Manager serves as the Owner’s technical representative for the Mine Site and Beneficiation Plant, overseeing detailed design and field engineering activities carried out by…
Added 7 hours ago
TJ
Learning and Development Advisor
The Jenkins Group of Companies
Halifax, NS
- Full-time
…companies. Known primarily for our strong reputation and success in senior living, we are recognized as an industry leader in this space. Built on a commitment to long term living and…
Added 7 hours ago
Registered Veterinary Technician, Veterinary Medical Centre
University of Saskatchewan
Saskatoon, SK
Typical Duties or Accountabilities: Under the direction of senior technicians and clinicians, assist with diagnostic and therapeutic procedures (including special imaging on animals…
Added 7 hours ago
I
Sr. Manager, Tax Audit & Risk
IMAX
Mississauga, ON · Sheridan Park
- Full-time
IMAX is seeking a Senior Manager, Tax Audit & Risk to join our Finance team at our Sheridan Park office in Mississauga. Reporting to the Vice President, Tax, this role will play a critical…
Added 7 hours ago
Senior Manager, Athlete Council and Representation/ Responsable principal, Conseil des sportifs et représentation
World Anti-Doping Agency
Montreal, QC
Senior Manager, Athlete Council and Representation
Added 7 hours ago
UH
Analyst, UKG Workforce Management
University Health Network
Toronto, ON
- Full-time
Reports to: Senior Manager, Workforce Optimization
Added 7 hours ago
CT
Senior Associate Product Manager
Canadian Tire Corporation
Oakville, ON
- Full-time
We are looking for a Senior Associate Product Manager who thrives in complex environments and excels at bringing people together to solve meaningful business and customer challenges.
Added 8 hours ago
CB
HRMS Technical Analyst (Hybrid) - Temporary
Calgary Board of Education
Calgary, AB
- Temporary
At certain times, you maybe be required to work in the office more then 2 days per week based on operational requirements
Added 8 hours ago
Senior Technical Programs Manager
Coveo
Quebec, QC
We're looking for a Senior Technical Programs Manager to independently lead high-impact customer programs across North America, with a particular focus on customers in the Pacific time…
Added 8 hours ago
OR
Senior Business Intelligence Analyst
OSL Retail Services Inc
Mississauga, ON
- Other
We are seeking a Senior Business Intelligence Analyst. Reporting to the Manager Data Analytics, our ideal candidate is responsible for monitoring, assessing and drawing insights related to…
Added 9 hours ago
GT
IT Project Control Coordinator - Financials
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $50 to $55 CAD / hour
- Contract
Interviews will be conducted with the Hiring Manager, peer PM, and possibly the Senior Director (30–60 minutes each)
Added 9 hours ago
GT
Senior Recruiter - Technology
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $40 to $50 CAD / hour
- Contract
Onsite Flexibility: Hybrid - currently 1 day/week in office, moving to 4 days in office; candidates must commit to this from day 1 · 10 years of customer service related experience required
Added 9 hours ago
MR
Purchasing Manager
Meridia Recruitment Solutions, a KBRS Company
Dartmouth, NS
- Full-time
Meridia Recruitment Solutions has partnered with Cherubini Bridges and Structures in their search for a Purchasing Manager to join their team in Dartmouth, Nova Scotia.
Added 9 hours ago
Systems Analyst
F12.net
Calgary, AB
The Position: Reporting to the Manager, Service Delivery – Our Systems Analyst is always available to resolve our client’s technical issues in person and remotely. As the System Analyst,…
Added 10 hours ago
CO
Job ID #32360: Administrative Coordinator
City of Hamilton
ON · Hamilton, Ontario
- Full-time
- Temporary
Reporting to General Manager, coordinates the provision of overall administrative services for the department. Performs all duties related to the position of confidential Assistant to the…
Added 10 hours ago
CO
Job ID #32356: Manager, Capital Projects & Energy Management
City of Hamilton
Hamilton, ON
- Full-time
Reporting to the Director, Corporate Facilities and Energy Management, the Manager, Capital Projects and Energy Management (CPEM) will provide dynamic motivational leadership in a…
Added 11 hours ago
N
Member of Technical Staff 4
Nutanix
Vancouver, BC
- $151,000 to $227,000 CAD / year
- Full-time
You will report to the Technical Director, who is committed to mentoring junior team members and fostering an inclusive environment. The work setup is hybrid, requiring you to be in the…
Added 11 hours ago
N
Senior Engineering Manager
Nutanix
Vancouver, BC
- $209,000 to $313,000 CAD / year
- Full-time
As a Senior Engineering Manager, you will lead a team of talented engineers developing mission-critical services for data ingestion, identity-aware retrieval, security governance,…
Added 11 hours ago
JP
Senior Manager, Environmental Monitoring & Microbiology
Jubilant Pharma Limited
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Job Title: Senior Manager, Environmental Monitoring & Microbiology
Added 11 hours ago
AC
Senior Manager, Tax
ACCA Careers
Hanover, ON
- Full-time
Make an impact with our Tax team as a Senior Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework. As a trusted…

Coveo

Senior Technical Programs Manager

Quebec, QC, Canada

Apply on coveo.com About employer

Applications open in a new tab.

Job details

Experience: At least 5 years of experience working directly with complex enterprise customers in a software-as-a-service (SaaS) environment.
Posting language: English
Posted: Nov 12, 2026

Original job description

Turn technical expertise into meaningful customer impact.

How can you help customers unlock more value from Coveo at scale? Our Technical Programs team combines product expertise, customer insights, and proactive engagement to help customers adopt, optimize, and evolve their use of our platform.

We're looking for a Senior Technical Programs Manager to independently lead high-impact customer programs across North America, with a particular focus on customers in the Pacific time zone. Open to candidates anywhere in Canada, this role combines hands-on technical guidance with the opportunity to shape how we engage customers at scale.

As our Senior Technical Programs Manager, you will:

Design and lead customer programs from strategy through execution, identifying customer segments, defining objectives, and delivering targeted engagements that drive adoption and measurable value.
Transform product telemetry and customer data into actionable insights, proactively identifying opportunities, anticipating challenges, and recommending solutions that improve customer outcomes.
Act as a trusted technical advisor, navigating complex customer needs, providing practical product guidance, and collaborating with internal teams to resolve challenges.
Lead customer onboarding, technical enablement, health checks, and strategic discussions, connecting Coveo's capabilities to customers' evolving business objectives.
Continuously improve program effectiveness by refining engagement strategies, optimizing processes, and establishing success measures that support scalable, long-term impact.
Extend your expertise across our customer base through webinars, Office Hours, and community resources, turning recurring customer needs into valuable learning opportunities.

Here is what will qualify you for the role:

At least 5 years of experience working directly with complex enterprise customers in a software-as-a-service (SaaS) environment.
Strong technical understanding of sophisticated, configurable software platforms, with the ability to independently guide customers through technical decisions and best practices.
Demonstrated experience designing, executing, and optimizing customer-facing programs, managing complex priorities and delivering measurable outcomes with minimal oversight.
Excellent analytical, communication, and stakeholder management skills, with the ability to translate technical insights into compelling recommendations for diverse audiences.

What will make you stand out:

Experience leveraging product telemetry, usage analytics, or customer health indicators to drive proactive engagement strategies.
A track record of improving customer engagement processes and scaling technical programs through innovative approaches.
Experience facilitating strategic customer conversations, including quarterly business reviews, product roadmap discussions, or technical workshops.
A natural ability to connect individual customer challenges to broader opportunities, influencing cross-functional teams and sharing expertise to elevate collective impact.

Do you think you can bring this role to life? Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

Apply on coveo.com About employer

More about this job

Responsibilities

Design and lead scalable customer programs that improve product adoption and measurable customer value, using product telemetry and customer data to identify opportunities and address challenges. Advise enterprise customers on technical decisions, lead onboarding and strategic engagements, and improve customer programs through webinars, community resources, and refined processes.

Requirements

Requires at least five years of direct experience with complex enterprise customers in a SaaS environment and strong technical understanding of configurable software platforms. Candidates should have experience designing and optimizing customer-facing programs, delivering measurable outcomes independently, and communicating analytical insights to diverse stakeholders.

Skills

Customer Program Design
Program Execution
Enterprise SaaS
Technical Guidance
Customer Onboarding
Technical Enablement
Product Adoption
Product Telemetry Analysis
Usage Analytics
Customer Health Monitoring
Data Analysis
Stakeholder Management
Customer Communication
Process Improvement
Cross-Functional Collaboration
Strategic Customer Engagement

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Enterprise Customers
Customer Programs
Product Adoption
Customer Value
Product Telemetry
Usage Analytics
Customer Health Indicators
Customer Onboarding
Technical Enablement
Technical Advisory
Configurable Software Platforms
Customer Engagement
Program Optimization
Data-Driven Insights
Stakeholder Management
Cross-Functional Collaboration
Quarterly Business Reviews
Product Roadmap Discussions
Technical Workshops
Webinars
Office Hours
Customer Community Resources
Pacific Time Zone

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Work requirements

Jobs in Canada