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Added 1 hour ago
CA
Farm & Agro Manager - Central Alberta Coop - Innisfail Home Centre
Central Alberta Co-op Ltd.
Innisfail, AB
- Full-time
…opportunity for you! We're currently looking for a Farm & Ranch Manager to join our dynamic…
Added 1 hour ago
CB
HRMS Technical Analyst (Hybrid) - Temporary
Calgary Board of Education
Calgary, AB
- Temporary
At certain times, you maybe be required to work in the office more then 2 days per week based on operational requirements
Added 1 hour ago
NC
RHSW Support
Native Counselling Services of Alberta
Calgary, AB
- $51,500 CAD / year
- Full-time
…resilience of the indigenous individual and family, through programs and services that are grounded in reclaiming our interconnectedness, reconciliation of relationships and…
Added 1 hour ago
Regional Manager, Workplace Retirement & Savings Client Relationships
The Canada Life Assurance Company
Hamilton, ON · London, ON
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
Added 1 hour ago
General Duty Nurse (N2) - Women's Float Team
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 1 hour ago
Senior Technical Programs Manager
Coveo
Quebec, QC
We're looking for a Senior Technical Programs Manager to independently lead high-impact customer programs across North America, with a particular focus on customers in the Pacific time…
Added 1 hour ago
TH
Project Coordinator -M Main - PR MGMT
Trillium Health Partners
Mississauga, ON
- Full-time
…renewal plan in Canada's history and is essential to meeting the community's future health care needs. As part of the Trillium HealthWorks plan the Peter Gilgan Mississauga Hospital is…
Added 1 hour ago
MC
Member Services Representative - Part Time
Meridian Credit Union
Beamsville, ON
- $45,000 to $49,000 CAD / year
- Part-time
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 1 hour ago
OR
Senior Business Intelligence Analyst
OSL Retail Services Inc
Mississauga, ON
- Other
We are seeking a Senior Business Intelligence Analyst. Reporting to the Manager Data Analytics, our ideal candidate is responsible for monitoring, assessing and drawing insights related to…
Added 1 hour ago
MC
Member Services Representative - Part Time
Meridian Credit Union
Niagara Falls, ON
- $45,000 to $49,000 CAD / year
- Part-time
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 1 hour ago
A&
Payroll and Benefit Coordinator
Aird & Berlis LLP
Toronto, ON
- Full-time
Aird & Berlis LLP is looking for a Payroll & Benefits Coordinator who will support the Payroll Manager and will assist in processing all payroll and compensation for the firm and…
Added 1 hour ago
SD
Assistant Front Store Manager, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Saint John, NB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
Community Relations Director - Lease Ups
Amica Senior Lifestyles
Oakville, ON
You must have:
Added 2 hours ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Grow Your Career at Brant Community Healthcare System (BCHS)
Added 2 hours ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
Grow Your Career at Brant Community Healthcare System (BCHS)
Added 2 hours ago
BC
Painter/Journeyperson
Brant Community Healthcare System
Brantford, ON
- Full-time
Grow Your Career at Brant Community Healthcare System (BCHS)
Added 2 hours ago
BC
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
- Full-time
Current Basic Cardiac Life Support (BCLS) certification required
Added 2 hours ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Communications and Public Affairs, the Communications Assistant plays a key role in executing on a number of communications tactics for both sites of the Brant…
Added 2 hours ago
BC
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
- Full-time
Current Basic Cardiac Life Support (BCLS) certification required
Added 2 hours ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Grow Your Career at Brant Community Healthcare System (BCHS)
Added 2 hours ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
Grow Your Career at Brant Community Healthcare System (BCHS)
Added 2 hours ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
Grow Your Career at Brant Community Healthcare System (BCHS)
Added 2 hours ago
GO
Information Management Analyst
Government of Newfoundland and Labrador
St. John's, NL
- $34.89 to $38.94 CAD / hour
- Full-time
Municipal and Community Affairs - Government of Newfoundland and Labrador
Added 2 hours ago
TT
Senior Contract Administrator, Construction (13915)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $100,318.4 to $125,434.4 CAD / year
- Full-time
…that support some of the TTC's largest capital infrastructure programs? Join the TTC's Commercial Management Department as a Senior Contract Administrator, Construction, where you will…
Added 2 hours ago
PP
Marketing Coordinator
Pok Pok
Toronto, ON
- Full-time
…program scale. You'll report to our Senior Growth Partnerships Manager, prepare regular reporting, maintain SOPs, and flag process improvements as volume grows. You'll also take on…

Coveo

Senior Technical Programs Manager

Quebec, QC, Canada

Apply on coveo.com About employer

Applications open in a new tab.

Job details

Experience: At least 5 years of experience working directly with complex enterprise customers in a software-as-a-service (SaaS) environment.
Posting language: English
Posted: Nov 12, 2026

Original job description

Turn technical expertise into meaningful customer impact.

How can you help customers unlock more value from Coveo at scale? Our Technical Programs team combines product expertise, customer insights, and proactive engagement to help customers adopt, optimize, and evolve their use of our platform.

We're looking for a Senior Technical Programs Manager to independently lead high-impact customer programs across North America, with a particular focus on customers in the Pacific time zone. Open to candidates anywhere in Canada, this role combines hands-on technical guidance with the opportunity to shape how we engage customers at scale.

As our Senior Technical Programs Manager, you will:

Design and lead customer programs from strategy through execution, identifying customer segments, defining objectives, and delivering targeted engagements that drive adoption and measurable value.
Transform product telemetry and customer data into actionable insights, proactively identifying opportunities, anticipating challenges, and recommending solutions that improve customer outcomes.
Act as a trusted technical advisor, navigating complex customer needs, providing practical product guidance, and collaborating with internal teams to resolve challenges.
Lead customer onboarding, technical enablement, health checks, and strategic discussions, connecting Coveo's capabilities to customers' evolving business objectives.
Continuously improve program effectiveness by refining engagement strategies, optimizing processes, and establishing success measures that support scalable, long-term impact.
Extend your expertise across our customer base through webinars, Office Hours, and community resources, turning recurring customer needs into valuable learning opportunities.

Here is what will qualify you for the role:

At least 5 years of experience working directly with complex enterprise customers in a software-as-a-service (SaaS) environment.
Strong technical understanding of sophisticated, configurable software platforms, with the ability to independently guide customers through technical decisions and best practices.
Demonstrated experience designing, executing, and optimizing customer-facing programs, managing complex priorities and delivering measurable outcomes with minimal oversight.
Excellent analytical, communication, and stakeholder management skills, with the ability to translate technical insights into compelling recommendations for diverse audiences.

What will make you stand out:

Experience leveraging product telemetry, usage analytics, or customer health indicators to drive proactive engagement strategies.
A track record of improving customer engagement processes and scaling technical programs through innovative approaches.
Experience facilitating strategic customer conversations, including quarterly business reviews, product roadmap discussions, or technical workshops.
A natural ability to connect individual customer challenges to broader opportunities, influencing cross-functional teams and sharing expertise to elevate collective impact.

Do you think you can bring this role to life? Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

Apply on coveo.com About employer

More about this job

Responsibilities

Design and lead scalable customer programs that improve product adoption and measurable customer value, using product telemetry and customer data to identify opportunities and address challenges. Advise enterprise customers on technical decisions, lead onboarding and strategic engagements, and improve customer programs through webinars, community resources, and refined processes.

Requirements

Requires at least five years of direct experience with complex enterprise customers in a SaaS environment and strong technical understanding of configurable software platforms. Candidates should have experience designing and optimizing customer-facing programs, delivering measurable outcomes independently, and communicating analytical insights to diverse stakeholders.

Skills

Customer Program Design
Program Execution
Enterprise SaaS
Technical Guidance
Customer Onboarding
Technical Enablement
Product Adoption
Product Telemetry Analysis
Usage Analytics
Customer Health Monitoring
Data Analysis
Stakeholder Management
Customer Communication
Process Improvement
Cross-Functional Collaboration
Strategic Customer Engagement

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Enterprise Customers
Customer Programs
Product Adoption
Customer Value
Product Telemetry
Usage Analytics
Customer Health Indicators
Customer Onboarding
Technical Enablement
Technical Advisory
Configurable Software Platforms
Customer Engagement
Program Optimization
Data-Driven Insights
Stakeholder Management
Cross-Functional Collaboration
Quarterly Business Reviews
Product Roadmap Discussions
Technical Workshops
Webinars
Office Hours
Customer Community Resources
Pacific Time Zone

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Work requirements

Jobs in Canada